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Itil Analyst Jobs (NOW HIRING)

Agile Defense

ITIL Configuration Manager Location: Fort Huachuca, AZ Clearance Level: Secret, Must Have Clearance ... analyzing resumes, or assessing responses. These tools assist our recruitment team but do not ...

Samprasoft

Business Analyst

Dallas, TX

Elicit, document, and analyze business requirements and translate them into clear, actionable ... ITIL Process Management: Apply ITIL best practices to improve IT service management processes, such ...

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$16

$31

$48

How much do itil analyst jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for itil analyst in the United States is $31.53, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $35.82 per hour, depending on experience, location, and employer.

What are some common challenges an ITIL Analyst faces when implementing IT service management processes?

ITIL Analysts often encounter challenges such as resistance to process changes from staff, aligning existing workflows with ITIL best practices, and ensuring consistent documentation across teams. They must also balance the need for process rigor with business agility, which can require strong communication and stakeholder management skills. Collaboration with IT, operations, and management teams is crucial to address these challenges and drive continuous improvement in service delivery.

What is an ITIL Analyst?

An ITIL Analyst is a professional who specializes in implementing and managing IT service management (ITSM) processes based on the ITIL (Information Technology Infrastructure Library) framework. They are responsible for analyzing, optimizing, and supporting IT services to ensure they align with business needs and industry best practices. ITIL Analysts help organizations improve efficiency, resolve incidents, manage changes, and maintain high service quality by adhering to ITIL guidelines.

What are the key skills and qualifications needed to thrive as an ITIL Analyst, and why are they important?

To thrive as an ITIL Analyst, you need a solid understanding of IT service management principles, process analysis, and a relevant ITIL certification (often ITIL Foundation or higher). Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Cherwell is crucial for managing workflows and tracking incidents. Strong analytical thinking, communication, and problem-solving skills help you collaborate across teams and drive continual service improvement. These competencies ensure effective service delivery, streamlined IT processes, and alignment with business objectives.

What is the difference between Itil Analyst vs Service Desk Analyst?

AspectItil AnalystService Desk Analyst
CertificationsITIL Foundation, sometimes advanced ITIL certificationsITIL Foundation often preferred, but less advanced certifications common
Work EnvironmentFocus on IT service management processes, strategic planningCustomer support, incident resolution, user assistance
Industry UsageIT service providers, large enterprises, consulting firmsHelp desks, IT support centers, internal IT teams

While both roles involve IT service management, an Itil Analyst primarily focuses on implementing and improving ITIL processes, whereas a Service Desk Analyst handles day-to-day user support and incident resolution. The roles often overlap in certifications and work environments, but their core responsibilities differ in scope and focus.

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What cities are hiring for Itil Analyst jobs? Cities with the most Itil Analyst job openings:
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Itil Analyst jobs near you
Infographic showing various Itil Analyst job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $65,589 per year, or $31.5 per hour.
Need ITIL Certified Project Manager

Need ITIL Certified Project Manager

Cogent Infotech Corporation

Helena, MT • On-site

$88K - $104K/yr

Contractor

Posted 21 days ago

Job description

Company Description

Role: Project Manager (ITIL Certified must)
Location: Helena, MT
Duration: 12+ Months

Job Description

Minimum Required Skills:

  • IT Project Management experience with ITIL certificate is required.
  • Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field.
  • Knowledge of the principles, methods, practices, tools and techniques outlined in the Project Management Body of Knowledge (PMBOK) (current version).
  • Advanced skills with Microsoft products: Word, Excel, PowerPoint, Visio, and Project.
  • Knowledge of personal computers, Microsoft Office suite of tools including; Word, Excel, PowerPoint, Visio and MS Project.
  • Knowledge of programming concepts and the Systems Development Lifecycle (SDLC).
  • Ability to categorize work, set priorities, and determine short and/or long-term goals and strategies to achieve them.
  • Ability to analyze and evaluate the feasibility and suitability of information technology projects.
  • Ability to establish and maintain effective working relationships.
Qualifications
  • IT Project Management experience with ITIL certificate is required.
  • Bachelor's Degree in Computer Science, Information Systems, Business Administration, or other related field.
Additional Information

Interested Candidates can call me at 412-212-0715 or email me at priya.sharmaatcogentinfo.com

Cogent Infotech logo

About Cogent Infotech

Sourced by ZipRecruiter

Cogent Infotech, located in Pittsburgh, Pennsylvania, is a leading Information Technology and consulting service provider. The company operates within the technology industry and functions as a comprehensive technology solutions provider. Cogent Infotech has a strong focus on delivering custom IT solutions that streamline operations and drive business growth. Ever since its inception, the company has been at the forefront of digital transformation, driving innovation for its clients worldwide. Their key services range from IT consulting, application development, to data analytics, and staffing solutions. Committed to delivering excellence, their core values include integrity, collaboration, customer focus, innovation, and personal excellence.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Pittsburgh, PA, US

Year founded

2003

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