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It Support Engineer Jobs in Ohio (NOW HIRING)

NRP Group

IT Support Specialist

Cleveland, OH · On-site

The NRP Group is a full-service multifamily developer, general contractor, and property manager ... As the IT Support Specialist, you will serve as the frontline resource for resolving all technology ...

AVI Foodsystems, Inc

IT Support Specialist

Warren, OH · On-site

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

Infoverity

IT Support Analyst

Dublin, OH · On-site

Infoverity is hiring an IT Support Analyst to be the first point of contact for our team's technology needs - laptops, accounts, applications, and everything in between. This is a hands-on helpdesk ...

AVI Foodsystems

IT Support Specialist

Cleveland, OH

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

AVI Foodsystems

IT Support Specialist

Akron, OH

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

AVI Foodsystems

IT Support Specialist

Warren, OH

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

NRP Group

IT Support Specialist

Cleveland, OH · On-site

The NRP Group is a full-service multifamily developer, general contractor, and property manager ... As the IT Support Specialist, you will serve as the frontline resource for resolving all technology ...

AVI Foodsystems, Inc

IT Support Specialist

Warren, OH · On-site

AVI Foodsystems is looking for an energetic and optimistic team member to fill the role of IT Support Specialist at our Headquarters location in Warren, OH. This is an on-site position that will be ...

Per Scholas

Technical Instructor (IT Support)

Cincinnati, OH · On-site

$20.75 - $28.25/hr

... Engineering, IT Support, Software Engineering, and more. To date, 30,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers ...

Astemo

IT Application Support Engineer

Sunbury, OH · On-site

Information Technology Job Summary : This position will support the Information Technology ... Perform testing of programming development. * Assist in creating, maintaining, and testing the ...

National Beef

Onsite IT Support Technician

North Baltimore, OH · On-site

$20.75 - $28.50/hr

On-site IT Support Technician responsibilities include but are not limited to: Handson on-site IT support role supporting meat processing and food production facilities in a USDAregulated environment.

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All JobsIt Support Engineer JobsIt Support Engineer Jobs in Ohio

It Support Engineer information

See Ohio salary details

$30.9K

$62.6K

$101.3K

How much do it support engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for it support engineer in Ohio is $62,623.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $72,300.00 per year, depending on experience, location, and employer.

What is an IT Support Engineer?

IT Support Engineers are professionals responsible for maintaining and troubleshooting computer systems, networks, and software within an organization. They provide technical assistance to users, resolve hardware and software issues, and ensure systems run smoothly. Their role often includes installing new technologies, responding to technical queries, and supporting the overall IT infrastructure. IT Support Engineers play a critical role in minimizing downtime and maximizing productivity by quickly addressing any technical problems that arise.

What are the key skills and qualifications needed to thrive as an IT Support Engineer?

To thrive as an IT Support Engineer, you need a solid understanding of computer hardware, operating systems, networking, and troubleshooting, often supported by a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically required. Outstanding problem-solving skills, patience, and effective communication set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize downtime, and provide excellent user support within organizations.

What are some common challenges IT Support Engineers face, and how can they effectively address them?

IT Support Engineers frequently encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support requests simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to prioritize tasks based on urgency, maintain strong documentation practices, and develop effective communication skills. Collaborating closely with other IT team members and staying up-to-date with the latest technology trends also helps in resolving issues efficiently and providing a high level of support.

What is the difference between It Support Engineer vs Network Support Technician?

AspectIt Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork infrastructure, server rooms, on-site network support
Employer & IndustryIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search/ComparisonYesYes

The main difference between an It Support Engineer and a Network Support Technician lies in their focus areas. It Support Engineers handle a broad range of IT issues, including hardware, software, and user support, while Network Support Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in related environments, but their core responsibilities differ based on technical focus.

What are the most commonly searched types of It Support Engineer jobs in Ohio? The most popular types of It Support Engineer jobs in Ohio are:
What are popular job titles related to It Support Engineer jobs in Ohio? For It Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching It Support Engineer jobs in Ohio look for? The top searched job categories for It Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for It Support Engineer jobs? Cities in Ohio with the most It Support Engineer job openings:
What are popular job titles related to It Support Engineer jobs in OH? For It Support Engineer jobs in OH, the most frequently searched job titles are:
It Support Engineer jobs near you
Infographic showing various It Support Engineer job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $62,623 per year, or $30.1 per hour.

IT Support Specialist

NRP Group

Cleveland, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Come join NRP's A+ team! We've been recognized as a "Top Workplace" because we promote a culture where our team can build long-term careers and connections. As we grow as a company, our goal is that you will grow in your career.
NRP has been recognized with several industry awards including Top Workplaces; Best and Brightest Companies to Work For; and National Apartment Association's Best Places to Work.
We value our employees by offering a competitive benefit package including:
  • Commission and bonus opportunities
  • Paid vacation and sick leave
  • 11 Paid holidays
  • Paid maternity & parental bonding leave
  • Short & long term disability
  • Medical/Dental/Vision/Life Insurance
  • 401(k) Match
  • Training, certification, & growth opportunities
  • Employee referral & recognition programs

Since its founding in 1994, NRP has been dedicated to building quality homes for our residents, regardless of income. The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit www.NRPGroup.com.
As the IT Support Specialist, you will serve as the frontline resource for resolving all technology-related issues and delivering exceptional customer service to our employees. Your primary responsibilities include providing direct end-user support through various communication, management, and ticket tracking tools, as well as overseeing the maintenance of technology assets, including hardware, software, and access permissions. You will also play a crucial role in mediating interruptions in system workflows related to service requests, the employee lifecycle, and ticket routing. Additionally, you will collaborate closely with other IT teams to ensure the seamless implementation of system changes while meeting ongoing service delivery demands.
Essential Functions:
  • Respond to incoming support requests from employees, addressing technology-related issues promptly and professionally.
  • Troubleshoot hardware and software problems, providing technical guidance and solutions to end-users.
  • Utilize ticket tracking and management tools to prioritize and organize support requests effectively.
  • Install, configure, and maintain computer systems, software applications, and peripherals for employees.
  • Assist in setting up new user accounts, ensuring access to the necessary systems and applications.
  • Conduct routine checks and maintenance on computer hardware to ensure optimal performance.
  • Provide user training and guidance on technology tools and best practices.
  • Assist in managing and maintaining an inventory of technology assets, including hardware and software licenses.
  • Collaborate with IT teams to identify and resolve system workflow interruptions related to service requests and employee onboarding/offboarding.
  • Document support interactions and resolutions for future reference and knowledge sharing.
  • A general understanding of AI technologies, , specifically Microsoft Copilot, and experience using, supporting, and guiding usage of LLMs in an enterprise environment.
  • Participate in regular team meetings to discuss ongoing support needs and system changes.
  • Stay updated on the latest technology trends and best practices to provide innovative solutions.
  • Assist in coordinating and implementing system changes and updates, ensuring minimal disruption to services.
  • Foster positive relationships with employees by delivering exceptional customer service.
  • Manage confidential information and access permissions with discretion.
  • Other duties as assigned.

Qualifications:
  • Experience - At least three years' experience in providing IT support or a related field (e.g., help desk, service desk, technical support, managed service provider). Familiarity with troubleshooting hardware and software issues. Experience with customer service and end-user support.
  • Education - Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science); an additional two years' experience as described above will offset the need for a degree.
  • Systems - Expert skill with Microsoft Windows 10, 11 and proficient with macOS, iOS, Android, Google OS operating systems. Experience with Azure, Intune, Autopilot, BitLocker, SharePoint, MFA, VPN.
  • Applications - Expert skill with Microsoft Office Suite including Teams and OneDrive. Proficient with any ITSM software that manages ticket incidents, service requests, asset assignment knowledge base management and business workflows. Experienced with applications that provide remote desktop support, driver updates, and network scanning capabilities.
  • Devices - Expert skill supporting desktops, laptops, tablets, mobile devices, TVs, projectors, and thin clients. Experience configuring and troubleshooting various devices managed by Autopilot or domain group policies.
  • Services - Experienced with providing customer service to technical and non-technical end users. Basic understanding of IT business services including personnel onboarding, offboarding, changes as well as creating tickets, change requests and purchase orders.
  • Certifications - Relevant certifications such as ITIL v4 Foundation, CompTIA A+, CompTIA Network+, and Microsoft Certified: Modern Desktop Administrator Associate are desired but not required.
  • Availability to be on-site in our downtown Cleveland offices Mon-Fri.

This position offers a pay range of $55,000-$75,000/year depending on experience.
#DNI
The NRP Group is committed to a policy of assuring that all employees and applicants for employment are recruited, hired, assigned, placed, transferred, demoted, laid off, terminated, paid, trained, and generally treated during employment on the basis of qualifications and merit; without discrimination due to color, race, religion, sex (including pregnancy or marital status), sexual orientation, gender identity and expression, age, national origin, ancestry, veteran status, military status, disability, genetic information, citizenship, or any other classification or activity protected by federal, state, and local law and ordinances.

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