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It Service Management Jobs (NOW HIRING)

Saalex

Information Technology Manager

San Diego, CA · On-site

$145K - $200K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business ...

Enchanted Rock

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Experience with IT service management (ITSM) principles and frameworks (e.g., incident, problem ... and change management). * Hands-on experience with Microsoft ecosystems (e.g., Windows, Azure AD ...

Recar

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

Slate Auto

Plant IT Service Desk Supervisor

Warsaw, IN · On-site

$62K - $94K/yr

This position reports to the IT Services Manager | WORK AUTHORIZATION REQUIREMENT: Applicants must be authorized to work in the United States on a permanent basis. We are unable to offer visa ...

LHH US

IT Service Desk Technician

San Diego, CA · On-site

$22 - $26/hr

Manage, track, and resolve incidents using the IT Service Management platform * Monitor and triage ticket queues, ensuring timely assignment and escalation of issues * Provide first-level technical ...

Apply Early

SAFE Credit Union

IT Service Technician

Folsom, CA · On-site

$25.43 - $31.78/hr

IT Service Technician - Hourly Range: $25.43 - $31.78 Exact compensation may vary based on skill ... Excellent relationship management, time management, prioritization, customer service, planning ...

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It Service Management information

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How much do it service management jobs pay per year?

As of Jul 2, 2026, the average yearly pay for it service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is IT Service Management (ITSM)?

IT Service Management (ITSM) refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way they provide IT services to their customers. ITSM focuses on aligning IT services with the needs of the business, ensuring efficient and effective support for users. Popular ITSM frameworks, such as ITIL, provide best practices for incident management, change management, and service desk operations. The goal is to enhance user satisfaction, reduce downtime, and streamline IT operations.

What is the role of IT service management?

IT service management (ITSM) involves designing, delivering, managing, and improving IT services to meet organizational needs. It includes processes such as incident management, change management, and service desk operations, often supported by frameworks like ITIL and tools like ServiceNow. ITSM professionals ensure IT services are reliable, efficient, and aligned with business goals.

What are the key skills and qualifications needed to thrive as an IT Service Management professional, and why are they important?

To thrive in IT Service Management, you need a solid understanding of ITIL frameworks, incident and problem management, and a relevant degree or certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically required. Strong communication, analytical thinking, and the ability to collaborate across teams help professionals excel in this role. These skills ensure efficient IT service delivery, minimize downtime, and support continuous improvement in organizational IT processes.

What is the difference between It Service Management vs Network Administrator?

AspectIt Service ManagementNetwork Administrator
CertificationsITIL, CompTIA ITF+, HDICompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service desks, cross-functional teamsNetwork operations centers, data centers, office networks
Primary FocusManaging IT services, improving service delivery, aligning IT with business needsConfiguring, maintaining, and troubleshooting network infrastructure
Industry UsageIT service providers, large enterprises, tech companiesTelecommunications, corporate IT, data centers

While both roles are essential in IT, It Service Management focuses on overseeing and improving IT services across an organization, ensuring customer satisfaction and efficiency. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right roles for optimal IT operations.

What is the role of IT Service Manager?

An IT Service Manager oversees the delivery and management of IT services within an organization, ensuring they meet business needs and service level agreements. They coordinate teams, implement ITIL best practices, and handle incident, problem, and change management to maintain service quality and efficiency.

How does an IT Service Management professional typically interact with other departments to resolve service issues?

IT Service Management professionals often act as a bridge between technical teams and other business units, coordinating efforts to resolve service issues efficiently. They collaborate closely with departments like HR, Finance, and Operations, gathering requirements, clarifying technical details, and ensuring that service disruptions are communicated clearly. This cross-functional collaboration is crucial for identifying root causes and implementing solutions that meet both technical standards and business needs. Effective communication and problem-solving skills are essential, as the role requires balancing multiple priorities and stakeholders.

What jobs pay $500,000 a year in the US?

In the field of IT Service Management, senior roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO) can reach or exceed $500,000 annually, especially in large organizations. These positions typically require extensive experience, strategic leadership skills, and often involve overseeing IT operations, cybersecurity, and digital transformation initiatives.

Is MIS a stressful job?

IT Service Management roles can be stressful due to the need to resolve technical issues quickly, manage multiple priorities, and ensure system uptime. The job often requires strong problem-solving skills, certifications like ITIL, and the ability to work under pressure, especially during system outages or urgent requests.
More about It Service Management jobs
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It Service Management jobs near you
Infographic showing various It Service Management job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.
Information Technology Manager

Information Technology Manager

Saalex

San Diego, CA • On-site

$145K - $200K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Saalex Corporation is seeking multiple Information Technology Manager in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.
Position Type: Contingent on Contract Award.
Salary: $145k-$200k (depending on experience)
The Information Technology Manager supports the Navy by leading enterprise IT operations, engineering, and cybersecurity activities across global Live Virtual Constructive (LVC) environments. This role is responsible for strategic planning, service delivery, system reliability, and compliance with DoD and Navy cybersecurity requirements.
Essential Functions:
  • Lead enterprise IT operations, including infrastructure, network, and system services supporting NETTN environments.
  • Oversee system availability, performance, and capacity planning across distributed CONUS and OCONUS environments.
  • Ensure compliance with DoD cybersecurity policies, RMF, STIGs, and Navy directives.
  • Direct implementation of IT service management (ITSM) practices aligned with ITIL frameworks.
  • Manage and coordinate incident response, problem management, and change management activities.
  • Provide leadership and oversight to IT staff, including mentoring, performance management, and workforce planning.
  • Support system engineering and integration efforts to ensure secure and scalable architectures.
  • Coordinate with Government stakeholders, program leadership, and technical teams to align IT services with mission objectives.
  • Oversee audits, inspections, and accreditation activities, including ATO support.
  • Other duties as assigned or required.

Requirements
Required:
  • 12+ years of experience in IT management, systems engineering, or enterprise IT operations.
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
  • Demonstrated experience managing enterprise IT environments and technical teams.
  • Strong knowledge of IT infrastructure, networking, and cybersecurity principles.
  • Experience with RMF, STIGs, and DoD cybersecurity frameworks.
  • Relevant certifications (e.g., PMP, CISSP, ITIL Foundation or higher).

Desired:
  • Master's degree in a related field.
  • Experience supporting DoD or Navy programs and classified environments.
  • Experience with cloud platforms, virtualization, and enterprise monitoring tools.
  • Advanced certifications (e.g., ITIL Expert, CISSP-ISSMP, AWS/Azure certifications).
  • Strong leadership, communication, and organizational skills.
  • Ability to manage large-scale IT operations and multiple priorities.
  • Strategic thinking with a focus on continuous improvement and mission success.

Security Clearance:
Must be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.
#CJ
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan

Apply