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It Service Management Jobs (NOW HIRING)

Ideal Aerosmith

Sr IT Manager

Grand Forks, ND · On-site

$90K - $111K/yr

Implement best practices for IT service management (ITSM) and support processes. * Monitor service levels and continuously improve IT support performance. Team Leadership * Manage and mentor IT staff ...

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camd

IT - IT OPERATIONS MANAGER

Columbia, MD

$125K - $145K/yr

This role oversees IT service delivery, infrastructure operations, and end-user support while driving continuous improvement in IT service management (ITSM). Reporting to the Senior IT Programs ...

Zing Recruiting

IT Service Desk Manager

Memphis, TN · On-site

The role is responsible for service delivery, team leadership, incident management, and continuous ... Required : • 5+ years IT Service Desk / End-User Support experience • 2+ years leadership or ...

inKind

IT Manager

Austin, IN · Hybrid

$91K - $111K/yr

Experience implementing or working within an IT Service Management (ITSM) framework * Familiarity with ITSM tools such as Jira Service Management, Zendesk, ServiceNow, or similar * ITIL v4 Foundation ...

Marylandconnect

Supervise and manage the daily activities and projects of a team of IT Service Desk Agents supporting all IT Service Desk functions, along with supporting Support Services operations. * Collaborates ...

Cresten (all jobs)

IT Manager

Sioux Falls, SD · On-site

$91K - $112K/yr

Develop centralized IT service management to support diverse business operations efficiently. * Maintain a robust IT governance framework to ensure compliance across all subsidiaries. * Ensure ...

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Astrolab

IT Service Desk Manager

Hawthorne, CA

This is an entry-level management role designed for a seasoned IT professional with 10+ years of ... Monitor service metrics and help improve SLA performance Audio/Visual (A/V) Systems * Oversee ...

Pivotal Systems

IT Service Engineer

Fremont, CA · On-site

Salary: IT Service Engineer Position Summary We are seeking a highly skilled and experienced ... End-to-End Lifecycle Management: Own the user onboarding and offboarding processes, including ...

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All JobsIt Service Management Jobs

It Service Management information

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$33K

$70K

$118.5K

How much do it service management jobs pay per year?

As of Jul 2, 2026, the average yearly pay for it service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is IT Service Management (ITSM)?

IT Service Management (ITSM) refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way they provide IT services to their customers. ITSM focuses on aligning IT services with the needs of the business, ensuring efficient and effective support for users. Popular ITSM frameworks, such as ITIL, provide best practices for incident management, change management, and service desk operations. The goal is to enhance user satisfaction, reduce downtime, and streamline IT operations.

What is the role of IT service management?

IT service management (ITSM) involves designing, delivering, managing, and improving IT services to meet organizational needs. It includes processes such as incident management, change management, and service desk operations, often supported by frameworks like ITIL and tools like ServiceNow. ITSM professionals ensure IT services are reliable, efficient, and aligned with business goals.

What are the key skills and qualifications needed to thrive as an IT Service Management professional, and why are they important?

To thrive in IT Service Management, you need a solid understanding of ITIL frameworks, incident and problem management, and a relevant degree or certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically required. Strong communication, analytical thinking, and the ability to collaborate across teams help professionals excel in this role. These skills ensure efficient IT service delivery, minimize downtime, and support continuous improvement in organizational IT processes.

What is the difference between It Service Management vs Network Administrator?

AspectIt Service ManagementNetwork Administrator
CertificationsITIL, CompTIA ITF+, HDICompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service desks, cross-functional teamsNetwork operations centers, data centers, office networks
Primary FocusManaging IT services, improving service delivery, aligning IT with business needsConfiguring, maintaining, and troubleshooting network infrastructure
Industry UsageIT service providers, large enterprises, tech companiesTelecommunications, corporate IT, data centers

While both roles are essential in IT, It Service Management focuses on overseeing and improving IT services across an organization, ensuring customer satisfaction and efficiency. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right roles for optimal IT operations.

What is the role of IT Service Manager?

An IT Service Manager oversees the delivery and management of IT services within an organization, ensuring they meet business needs and service level agreements. They coordinate teams, implement ITIL best practices, and handle incident, problem, and change management to maintain service quality and efficiency.

How does an IT Service Management professional typically interact with other departments to resolve service issues?

IT Service Management professionals often act as a bridge between technical teams and other business units, coordinating efforts to resolve service issues efficiently. They collaborate closely with departments like HR, Finance, and Operations, gathering requirements, clarifying technical details, and ensuring that service disruptions are communicated clearly. This cross-functional collaboration is crucial for identifying root causes and implementing solutions that meet both technical standards and business needs. Effective communication and problem-solving skills are essential, as the role requires balancing multiple priorities and stakeholders.

What jobs pay $500,000 a year in the US?

In the field of IT Service Management, senior roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO) can reach or exceed $500,000 annually, especially in large organizations. These positions typically require extensive experience, strategic leadership skills, and often involve overseeing IT operations, cybersecurity, and digital transformation initiatives.

Is MIS a stressful job?

IT Service Management roles can be stressful due to the need to resolve technical issues quickly, manage multiple priorities, and ensure system uptime. The job often requires strong problem-solving skills, certifications like ITIL, and the ability to work under pressure, especially during system outages or urgent requests.
More about It Service Management jobs
What cities are hiring for It Service Management jobs? Cities with the most It Service Management job openings:
What are the most commonly searched types of It Service Management jobs? The most popular types of It Service Management jobs are:
What states have the most It Service Management jobs? States with the most job openings for It Service Management jobs include:
What job categories do people searching It Service Management jobs look for? The top searched job categories for It Service Management jobs are:
It Service Management jobs near you
Infographic showing various It Service Management job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.
IT Service Technician

IT Service Technician

Flynn Group of Companies

Seattle, WA

$75K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

IT Service Technician
Seattle, WA (Tukwila)
Flynn Group of Companies
Full time w/ great benefits
This is an In-Office role that will require rotating on -call
Must be legally authorized to work in the US.
$75-80k plus great benefits
 
Flynn's strong culture focuses the energies of employees on doing the right thing, for the benefit of the company, its customers, and themselves. The result has been 40 years of success, and the next 40 looking even brighter.
 
THE FLYNN WAY
"The Flynn Way" is the way we do things at Flynn. It is not any one single thing, but rather a collection of behaviors and actions that are influenced by our collective values and beliefs. Values such as safety, honesty, integrity, and doing what we say are deeply ingrained in Flynn's culture. 
 
We have an opportunity for an IT Service Technician in Flynn Companies Tukwila, WA office.
 
Consider Construction as a rewarding career path that offers stability and growth potential! 
 
What we Offer
        Competitive Salary 
        Medical, Dental, Disability and Vision Insurance
       401(k) w/ company match
        Life Insurance
        Paid time off and paid holidays
        Fun and collaborative work environment
 
We are a collaborative team of high performing individuals working together to provide technology service and support to our internal customers while maintaining a high level of quality and customer service.
 
A Day in the Life
  • Provide first- and second-level technical support to Flynn offices through phone, email, and ticketing systems, ensuring prompt response and resolution of incidents and service requests.
  • Collaborate with the centralized Help Desk team to manage ticket ownership, escalation, communication, and resolution throughout the support lifecycle.
  • Prioritize and manage a fluctuating volume of requests while meeting SLA targets and maintaining a high level of customer satisfaction.
  • Deliver in-person support for local office users, conference rooms, and site technology needs.
  • Troubleshoot and resolve hardware, software, telephony, mobile device, audio/visual, and peripheral issues.
  • Follow ITIL-aligned Incident, Problem, Change, and Request Management processes to ensure effective service delivery.
  • Monitor ticket queues, identify trends, declare and coordinate major incidents when required, and participate in root cause analysis and corrective actions.
  • Maintain accurate ticket documentation, knowledge articles, inventory records, and asset assignments.
  • Contribute to process improvements, automation initiatives, self-service capabilities, and knowledge base development.
  • Assist with the evaluation, deployment, and support of end-user hardware, software, and services.
  • Participate in an on-call rotation, including evenings, weekends, and holidays, and travel occasionally to support regional offices and projects.
 
Technical Skills Include:
  • Strong experience installing, configuring, and troubleshooting computer hardware, printers, audio/visual equipment, telephony systems, mobile devices, and software applications.
  • Proficiency supporting Windows operating systems and mobile platforms.
  • Experience with Microsoft 365 Apps, Microsoft Teams and Teams Rooms, Autodesk, Bluebeam, and similar business applications.
  • Experience with endpoint management and automation tools such as Microsoft Intune, Windows Autopilot, MDT, and PowerShell, as well as familiarity with Microsoft Dynamics SL and SAP SuccessFactors, is considered an asset.
  • Experience using enterprise ticketing platforms such as ServiceNow, Jira Service Management, or similar systems.
  • Understanding of ITIL best practices and IT service management principles.
 
What We Are Seeking
  • Degree or diploma in Computer Systems, Networking, Information Technology, or equivalent experience.
  • 3+ years of IT support experience in a corporate or enterprise environment.
  • Industry certifications (Microsoft or equivalent) are an asset.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent customer service, communication, and interpersonal abilities.
  • Ability to manage competing priorities in a fast-paced environment while meeting SLA commitments.
  • Experience working within ITIL-aligned service management environments and ticketing systems.
  • Ability to identify support trends, assess business impact, and make sound escalation and incident management decisions.
  • Experience with incident response, major incident management, and root cause analysis is an asset.
  • Collaborative team player with a continuous improvement mindset and the ability to work independently when needed.
 
$75,000 - $80,000 a year
#LI-AD1

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building's outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.
Disclosure: We use an AI-powered system to initially screen resumes.  However,  all applications/resumes are also reviewed by our team of Human Resources and Talent Acquisition Professionals to ensure a fair and thorough evaluation in determining a candidate's potential fit for a role they applied to.
This posting is for an existing vacancy within the organization.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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