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It Service Management Jobs (NOW HIRING)

swirecc

Manager, IT Service Desk

Draper, UT

This role is responsible for delivering reliable, efficient, and customerfocused IT support while applying ITIL 4 service management best practices. The IT Service Desk Manager serves as a people ...

Genworth

Director, IT Service Management (ITSM)

Richmond, VA · On-site +1

$143K - $271K/yr

POSITION TITLE Director, IT Service Management (ITSM) LOCATION This position is available to Virginia residents as Richmond or Lynchburg, VA Hybrid in-office applicants or remote applicants residing ...

camd

IT - IT OPERATIONS MANAGER

Columbia, MD

$125K - $145K/yr

This role oversees IT service delivery, infrastructure operations, and end-user support while driving continuous improvement in IT service management (ITSM). Reporting to the Senior IT Programs ...

camd

IT - IT OPERATIONS MANAGER

Columbia, MD

$125K - $145K/yr

This role oversees IT service delivery, infrastructure operations, and end-user support while driving continuous improvement in IT service management (ITSM). Reporting to the Senior IT Programs ...

Howmet

Senior IT Service Manager

Pittsburgh, PA

$140K - $165K/yr

The Senior IT Service Manager serves multiple roles within the ITSM framework. First, the ... Also, this role will own and maintain the IT configuration management database (CMDB). This effort ...

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How much do it service management jobs pay per year?

As of Jun 7, 2026, the average yearly pay for it service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is IT Service Management (ITSM)?

IT Service Management (ITSM) refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way they provide IT services to their customers. ITSM focuses on aligning IT services with the needs of the business, ensuring efficient and effective support for users. Popular ITSM frameworks, such as ITIL, provide best practices for incident management, change management, and service desk operations. The goal is to enhance user satisfaction, reduce downtime, and streamline IT operations.

What are the key skills and qualifications needed to thrive as an IT Service Management professional, and why are they important?

To thrive in IT Service Management, you need a solid understanding of ITIL frameworks, incident and problem management, and a relevant degree or certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically required. Strong communication, analytical thinking, and the ability to collaborate across teams help professionals excel in this role. These skills ensure efficient IT service delivery, minimize downtime, and support continuous improvement in organizational IT processes.

What is the difference between It Service Management vs Network Administrator?

AspectIt Service ManagementNetwork Administrator
CertificationsITIL, CompTIA ITF+, HDICompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service desks, cross-functional teamsNetwork operations centers, data centers, office networks
Primary FocusManaging IT services, improving service delivery, aligning IT with business needsConfiguring, maintaining, and troubleshooting network infrastructure
Industry UsageIT service providers, large enterprises, tech companiesTelecommunications, corporate IT, data centers

While both roles are essential in IT, It Service Management focuses on overseeing and improving IT services across an organization, ensuring customer satisfaction and efficiency. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right roles for optimal IT operations.

How does an IT Service Management professional typically interact with other departments to resolve service issues?

IT Service Management professionals often act as a bridge between technical teams and other business units, coordinating efforts to resolve service issues efficiently. They collaborate closely with departments like HR, Finance, and Operations, gathering requirements, clarifying technical details, and ensuring that service disruptions are communicated clearly. This cross-functional collaboration is crucial for identifying root causes and implementing solutions that meet both technical standards and business needs. Effective communication and problem-solving skills are essential, as the role requires balancing multiple priorities and stakeholders.
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It Service Management jobs near you
Infographic showing various It Service Management job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.
10037 - Sr. Manager, IT Service Management

10037 - Sr. Manager, IT Service Management

Hyundai AutoEver America

Irvine, CA • On-site

Full-time

Posted 5 days ago

Job description

Job Summary:
Hyundai AutoEver America is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. The Sr. Manager, IT Service Management is responsible for leading and governing core ITSM functions, driving service delivery excellence, and collaborating with IT leadership to ensure high-quality IT services.
Responsibilities:
• Provide strategic oversight and governance across all ITSM processes, ensuring alignment with business objectives and ITIL standards.
• Define and implement ITSM roadmap, maturity model, and continuous improvement initiatives.
• Establish KPIs, SLAs, and operational dashboards; drive accountability across service owners and support teams.
• Lead cross-functional stakeholder engagement to ensure consistent service delivery and process adherence.
• Coordinate closely with HQ and global IT teams to align on enterprise-wide ITSM standards, initiatives, and continuous improvement efforts.
• Mentor, coach, and develop direct reports.
• Oversee enterprise Incident Management, including 24/7 Incident Operations Center functions.
• Ensure rapid incident response, coordinated resolution, and executive-level communication for high-priority incidents.
• Drive continuous improvement through incident trend analysis and service resilience initiatives.
• Establish and enforce incident standards, escalation protocols, and communication frameworks.
• Lead Problem Management lifecycle including RCA, known error management, and preventive measures.
• Ensure effective identification of systemic issues and implementation of corrective and preventive actions (CAPA).
• Monitor problem trends and measure effectiveness of resolutions.
• Govern documentation standards and audit readiness across all problem records.
• Own the enterprise Change Management process, including CAB governance and change risk management.
• Ensure all changes are assessed, approved, scheduled, and implemented with minimal business disruption.
• Monitor and improve change success rates and enforce compliance.
• Drive adoption of standard changes and automation to streamline execution.
• Oversee Service Desk operations and service request fulfillment.
• Enforce Service Desk performance metrics including SLA/SLO adherence and customer satisfaction.
• Optimize tiered support model and escalation processes.
• Drive self-service, knowledge base maturity, and user experience improvements.
• Oversee integration of ITOM capabilities such as event management, discovery, service mapping, and monitoring into ITSM workflows.
• Enhance alignment of incident, problem, and change processes with real-time operational data and alerts.
• Drive proactive and predictive operational models leveraging monitoring and analytics tools.
• Collaborate with infrastructure and cloud teams to ensure visibility and control across hybrid environments.
• Manage the full lifecycle of IT assets (HW and SW), ensuring accurate inventory tracking.
• Oversee IT asset cost optimization and identify savings opportunities.
• Ensure compliance with applicable regulations and internal policies.
• Own and deliver asset reporting to finance and executive leadership.
• Lead automation strategy across ITSM service towers leveraging AI/ML capabilities.
• Conduct regular process and vendor performance audits and drive improvements.
• Develop and maintain SOPs, runbooks, and governance documentation.
• Drive improved integrations between the ITSM platform and related enterprise systems to enhance data accuracy, reporting, and end-to-end service visibility.
Qualifications:
Required:
• Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent experience)
• 12+ years of IT experience with 5+ years in ITSM leadership roles
• Strong experience managing Incident, Problem, Change, and Service Desk operations
• Experience overseeing Incident Operations Center (IOC) or NOC
• Expertise in ServiceNow or equivalent ITSM tools
• Strong knowledge of ITIL frameworks; ITIL v4 certification required (Foundation minimum)
• Excellent leadership, analytical, and communication skills
• Ability to operate in a fast-paced, multi-affiliate environment
• Occasional on-call support may be required
Preferred:
• ITIL v4 certification (Managing Professional or higher preferred)
Company:
Hyundai AutoEver is an automobile sales internet company. Founded in 2005, the company is headquartered in Fountain Valley, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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