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It Service Management Jobs (NOW HIRING)

Enchanted Rock Management LLC

IT Manager

Houston, TX · On-site

$90K - $111K/yr

Experience with IT service management (ITSM) principles and frameworks (e.g., incident, problem ... and change management). * Hands-on experience with Microsoft ecosystems (e.g., Windows, Azure AD ...

SAIC

IT Service Center Manager

Colorado Springs, CO · On-site

This is an on-site leadership role responsible for the day-to-day oversight and operational management of a multi-tiered IT Service Center team supporting Department of Defense (DoD) personnel. The ...

Novolex

IT Manager - Managed Services

Lake Forest, IL · On-site

$94K - $115K/yr

The ideal candidate possesses strong IT service management experience, exceptional communication skills, and a passion for improving end-user experience through effective service delivery practices.

Saalex

Information Technology Manager

San Diego, CA · On-site

$145K - $200K/yr

Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business ...

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All JobsIt Service Management Jobs

It Service Management information

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$33K

$70K

$118.5K

How much do it service management jobs pay per year?

As of Aug 15, 2026, the average yearly pay for it service management in the United States is $69,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $80,500.00 per year, depending on experience, location, and employer.

What is IT Service Management?

IT Service Management (ITSM) refers to the set of policies, processes, and procedures that organizations use to design, deliver, manage, and improve the way they provide IT services to their customers. ITSM focuses on aligning IT services with the needs of the business, ensuring efficient and effective support for users. Popular ITSM frameworks, such as ITIL, provide best practices for incident management, change management, and service desk operations. The goal is to enhance user satisfaction, reduce downtime, and streamline IT operations.

What are the key skills and qualifications needed to thrive as an IT Service Management professional, and why are they important?

To thrive in IT Service Management, you need a solid understanding of ITIL frameworks, incident and problem management, and a relevant degree or certifications such as ITIL Foundation. Familiarity with ITSM tools like ServiceNow or BMC Remedy and experience with ticketing systems are typically required. Strong communication, analytical thinking, and the ability to collaborate across teams help professionals excel in this role. These skills ensure efficient IT service delivery, minimize downtime, and support continuous improvement in organizational IT processes.

What is the difference between It Service Management vs Network Administrator?

AspectIt Service ManagementNetwork Administrator
CertificationsITIL, CompTIA ITF+, HDICompTIA Network+, Cisco CCNA
Work EnvironmentIT departments, service desks, cross-functional teamsNetwork operations centers, data centers, office networks
Primary FocusManaging IT services, improving service delivery, aligning IT with business needsConfiguring, maintaining, and troubleshooting network infrastructure
Industry UsageIT service providers, large enterprises, tech companiesTelecommunications, corporate IT, data centers

While both roles are essential in IT, It Service Management focuses on overseeing and improving IT services across an organization, ensuring customer satisfaction and efficiency. Network Administrators primarily handle the setup, maintenance, and troubleshooting of network infrastructure. Understanding these differences helps organizations assign the right roles for optimal IT operations.

How does an IT Service Management professional typically interact with other departments to resolve service issues?

IT Service Management professionals often act as a bridge between technical teams and other business units, coordinating efforts to resolve service issues efficiently. They collaborate closely with departments like HR, Finance, and Operations, gathering requirements, clarifying technical details, and ensuring that service disruptions are communicated clearly. This cross-functional collaboration is crucial for identifying root causes and implementing solutions that meet both technical standards and business needs. Effective communication and problem-solving skills are essential, as the role requires balancing multiple priorities and stakeholders.
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It Service Management jobs near you
Infographic showing various It Service Management job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $69,971 per year, or $33.6 per hour.

IT Project Manager-Operations (Team 2)

Nationwide IT Services, Inc

Elizabeth City, NC • On-site

$87K - $103K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

IT Project Manager-Operations (Team 2)
Work Location: On-site at USCG Aviation Logistics Center, Elizabeth City, North Carolina
Clearance: Active Secret
Certifications: PMP, ITIL, Certified ScrumMaster, SAFe, or comparable certification.
Position Summary
Nationwide IT Services, NIS, is seeking an IT Project Manager for a potential opportunity who leads IT operations, infrastructure, service desk, database, systems administration, network, end-user support, asset management, and operational-sustainment projects supporting the USCG Aviation Logistics Center.
The position manages projects and operational initiatives in a mission-critical environment that includes 24-hour service desk support, enterprise applications, databases, servers, networks, end-user devices, telecommunications, vulnerability remediation, system upgrades, backups, account management, software licensing, and accountable property.
Essential Duties and Responsibilities
  • Plan and manage IT operations and infrastructure projects from initiation through implementation and operational acceptance.
  • Coordinate service desk, desktop support, database administration, systems administration, network support, hardware engineering, application sustainment, and asset-management activities.
  • Manage schedules, resources, risks, dependencies, milestones, outages, maintenance windows, and implementation plans.
  • Oversee operational projects involving server and database upgrades, application deployments, network changes, workstation refreshes, cloud infrastructure, backup and recovery, and disaster-recovery support.
  • Coordinate incident, problem, change, request, and release-management activities using Government-approved IT service-management tools.
  • Monitor service desk workload, account-management tickets, incidents, requests, work orders, response times, resolution times, backlogs, and service-level performance.
  • Support delivery of continuous 24-hour, seven-day customer-service operations, including after-hours upgrades, maintenance, outages, and system failures.
  • Coordinate vulnerability and STIG remediation in development, staging, training, production, and disaster-recovery environments.
  • Track remediation deadlines, constraints, corrective actions, Plans of Action and Milestones, and operational risks.
  • Ensure system upgrades, maintenance, and infrastructure changes are coordinated with the Development, Configuration Management, Information Assurance, and Platform/Operational Technology teams.
  • Manage projects involving IT asset inventory, equipment receipt and distribution, software licensing, hardware and software waivers, property accountability, and equipment disposition.
  • Ensure operational procedures, implementation plans, rollback plans, test plans, standard operating procedures, and technical records are complete and current.
  • Develop project and operational metrics for availability, downtime, system performance, ticket volumes, account management, vulnerabilities, assets, staffing, and training.
  • Facilitate daily operational coordination meetings, outage reviews, incident reviews, project reviews, and Government status briefings.
  • Identify opportunities to improve operational reliability, service delivery, automation, customer experience, security, and cost efficiency.
  • Provide accurate written and oral technical, financial, schedule, and performance reports to Government and contractor management.
Required Qualifications
  • Bachelor's or associate degree in Computer Science, Information Technology, Engineering, Mathematics, Business Management, or a related field.
  • PMP, ITIL, Certified ScrumMaster, SAFe, or comparable certification.
  • At least five years of experience providing technical direction and IT project management.
  • At least one additional year of supervisory or team-lead experience.
  • At least two years of experience supporting change management and process improvement.
  • Familiarity with the complete system-development and operational life cycle.
  • Ability to obtain and maintain a favorable Tier 1 background investigation for unclassified systems.
  • Strong communication, coordination, customer service, organizational, risk-management, and problem-solving skills.
Preferred Qualifications
  • Experience managing Federal IT operations, infrastructure, service desk, or systems-integration projects.
  • Knowledge of ITIL and IT service-management practices.
  • Experience with incident, problem, change, release, configuration, asset, and service-level management.
  • Familiarity with Windows Server, Red Hat Linux, Oracle, Microsoft SQL Server, Ingres, Citrix, cloud infrastructure, networking, and enterprise backup environments.
  • Experience managing 24/7 operational support and coordinating planned and unplanned outages.
  • Familiarity with NIST vulnerability-remediation timelines, STIG requirements, POAMs, and Federal cybersecurity controls.

About Nationwide IT Services
NIS is an IT and Management consulting company and is a CVE-verified Service-Disabled Veteran- Owned Small Business. Our mission is to deliver value-added services to our customers, leveraging technology, people, and industry best practices to implement innovative solutions through our trusted employees and team members.
Our benefits package includes medical, dental, and vision insurance, life and disability insurance, 401(k) plan with employer match, paid holidays, PTO (sick/vacation), commuter benefits, employee assistance program (EAP), and educational reimbursement along with Pet Insurance.
Salary range $100,000 to $120,000 annually
The salary range is a general guideline. We consider several factors when determining base salary offers, including the position's scope and responsibilities, the candidate's experience, education, skills, and current market conditions.

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