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It Operations Jobs (NOW HIRING)

3MD Inc.

IT Operations Manager

Redmond, WA · On-site

$115K - $130K/yr

The IT Operations Manager runs IT operations as a managed program: setting daily and weekly cadence, driving structured standups, sequencing work, assigning ownership, and holding the team ...

TPX Communications

IT Operations Analyst

The IT Operations Analyst is a dual-discipline function within the IT Business Management Office, designed to bring analytical rigor to both business operations and IT financial management. This role ...

Stord

IT Operations Specialist

Las Vegas, NV

An IT Operations Specialist is an entry-level, on-site, individual contributor who proactively manages all facility requests and escalations, continuously improving service levels, and achieving ...

Enpro

IT Operations Analyst

Boise, ID · On-site

The IT Operations Analyst is expected to be technically curious, service-oriented, accountable, and comfortable working in a manufacturing environment where responsiveness, follow-through ...

Enpro Industries

IT Operations Analyst

Boise, ID · On-site

The IT Operations Analyst is expected to be technically curious, service-oriented, accountable, and comfortable working in a manufacturing environment where responsiveness, follow-through ...

WaterOne

Manager-IT Operations

Lenexa, KS · On-site

$134K - $188K/yr

Description The Manager - IT Operations is accountable for the reliable, secure, and cost-effective delivery of day-to-day technology services across a hybrid environment, including infrastructure ...

Montana State Fund

IT Operations Director

Helena, MT

About the Job Montana State Fund (MSF) is seeking a skilled and missiondriven IT Operations Director to lead the reliable, secure, and efficient delivery of the technology services our employees rely ...

New

Avride

IT Operations Specialist

Austin, TX · On-site

About the role We're looking for an IT Operations Specialist to support day-to-day internal IT processes and help keep employees productive, equipped, and supported throughout their time at the ...

Rishabh RPO

IT Operations Manager

Flint, MI · On-site

Title : IT Operations Manager Location : Flint, MI Duration : Full Time Responsibilities * Lead and evolve the organization's IT operations and roadmap * Oversee and optimize our Microsoft 365 ...

Grainger

Manager, IT Operations

Green Bay, WI · On-site

We are seeking a dynamic IT Operations Manager to join our team at Imperial Supplies. Start your career with a company whose motto is "People First". Imperial Supplies, a Grainger company, is a ...

The Midtown Group

Be Seen First

IT Operations Manager

Washington, DC · On-site

$90K - $120K/yr

The IT Operations Manager is a hands-on technical leader responsible for supporting the company's day-to-day IT operations while driving cybersecurity, infrastructure, and technology initiatives that ...

TAT Technologies Ltd

IT Operations Manager

Tulsa, OK · On-site

We are seeking a dynamic, hands-on IT Operations Manager to support our IT infrastructure and strategy. This role blends operational leadership with strategic oversight, supporting both site level ...

PathWays

IT Operations Supervisor

Washington, PA

IT Operations Supervisor At PathWays, our mission is all about making a meaningful difference in the lives of those we serve-and behind every successful program is technology that works seamlessly.

CoreWeave

IT Operations Specialist

Sunnyvale, CA · On-site

The IT Operations Specialist will support and scale the internal IT environment, focusing on end-user support, automation, and process improvement. Responsibilities : • IT Operations at CoreWeave ...

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It Operations information

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How much do it operations jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for it operations in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What is the highest paid IT job?

The highest paid IT jobs are often executive roles such as Chief Information Officer (CIO) or Chief Technology Officer (CTO), with senior-level positions in cybersecurity, cloud architecture, and enterprise infrastructure also commanding high salaries. These roles typically require extensive experience, advanced certifications, and leadership skills, with salaries reaching into the high six or seven figures in some cases.

What is the role of IT operations?

IT operations involve managing and maintaining an organization’s IT infrastructure, including servers, networks, and software systems, to ensure reliable and efficient technology services. IT operations professionals monitor system performance, troubleshoot issues, implement security measures, and support users, often using tools like monitoring software and following industry best practices. They play a critical role in ensuring business continuity and operational efficiency.

What are the key skills and qualifications needed to thrive as an IT Operations specialist, and why are they important?

To thrive in IT Operations, you need a strong understanding of networking, systems administration, and troubleshooting, often supported by a degree in computer science or related certifications like CompTIA Network+ or Microsoft Certified: Azure Administrator. Familiarity with monitoring tools (e.g., Nagios, SolarWinds), ticketing systems (e.g., ServiceNow), and cloud platforms is typically required. Strong analytical thinking, effective communication, and the ability to prioritize under pressure are crucial soft skills. These skills ensure reliable IT infrastructure, rapid incident response, and minimal downtime, which are vital for business continuity.

What is an IT operations job?

An IT operations job involves managing and maintaining an organization’s information technology infrastructure, including servers, networks, and hardware. It requires skills in system administration, troubleshooting, and often familiarity with tools like monitoring software and ITIL practices to ensure system reliability and security.

What are IT Operations?

IT Operations refers to the processes and services administered by an organization's information technology (IT) department to ensure smooth functioning of its technology infrastructure. This typically includes managing networks, servers, hardware, software, and user support. IT Operations teams are responsible for maintaining system uptime, monitoring performance, handling backups, ensuring security, and troubleshooting technical issues. Their goal is to provide reliable and efficient IT services to support business objectives.

What is the difference between It Operations vs Network Administrator?

AspectIt OperationsNetwork Administrator
CredentialsIT certifications, such as CompTIA A+, Network+, Cisco CCNANetworking certifications, like Cisco CCNA, CompTIA Network+
Work EnvironmentCorporate IT departments, data centers, cloud environmentsNetwork infrastructure, server rooms, enterprise networks
Employer & Industry UsageBusinesses across industries managing IT servicesOrganizations with complex network infrastructure
Common Search & ComparisonOften compared for IT support and infrastructure rolesCompared for network setup, maintenance, and troubleshooting

While both roles involve managing technology infrastructure, It Operations encompass a broader range of IT services, including system management, security, and support. Network Administrators focus specifically on maintaining and troubleshooting network systems. Understanding these differences helps employers and job seekers identify the right role based on skills and responsibilities.

How does an IT Operations professional typically interact with other departments within an organization?

IT Operations professionals play a vital role in supporting various departments by ensuring the stability and security of the organization's technology infrastructure. They frequently collaborate with teams such as development, security, and support to resolve incidents, manage system updates, and implement new technologies. Effective communication and problem-solving skills are essential, as IT Operations often serve as the bridge between technical and non-technical staff. This cross-functional collaboration not only helps maintain business continuity but also provides opportunities to learn about different business areas and grow professionally.

What hot tech job pays $775,000?

In IT operations, high-paying roles such as senior cloud architects or cybersecurity directors can reach salaries around $775,000 annually, especially with extensive experience, certifications, and leadership responsibilities. These positions often require expertise in cloud platforms, security protocols, and strategic planning within large organizations.
More about It Operations jobs
What cities are hiring for It Operations jobs? Cities with the most It Operations job openings:
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What states have the most It Operations jobs? States with the most job openings for It Operations jobs include:
It Operations jobs near you
Infographic showing various It Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

IT Operations Manager

3MD Inc.

Redmond, WA • On-site

$115K - $130K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Benefits

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law.
Summary of Position:

The IT Operations Manager is responsible for the day-to-day management of the IT Operations team, including Desktop Support and Engineering functions. This role serves as the primary escalation point for technical issues from the business and owns the operational program for IT, including end-to-end management of all IT requests, incidents, and priorities. The IT Operations Manager runs IT operations as a managed program: setting daily and weekly cadence, driving structured standups, sequencing work, assigning ownership, and holding the team accountable to clear outcomes. This role leads Incident Management, Major Incident Management, and Change Management; defines and reports on the operational metrics that drive continuous improvement; and partners across ITS lanes to ensure work does not fall between owners. The IT Operations Manager ensures efficient service delivery, maintains high levels of customer satisfaction, and leverages AI and automation to improve operational efficiency. This position reports directly to the Director of IT.


Essential Functions:

  • Provide day-to-day leadership and oversight of the IT Operations team, including Desktop Support and Engineering staff

  • Own the operational program for IT: act as the single point of accountability for all IT requests, incidents, and priorities, from intake through closure, ensuring every item has a clear owner, priority, and target outcome

  • Run a daily standup with the IT Operations team to drive ticket flow, surface blockers, and reset priorities; run a weekly operations review with the Director of IT and key stakeholders to report on program health, risks, and upcoming work

  • Review and manage the incident and catalog item queues, performing queue management and assigning tickets to appropriate staff in a timely and efficient manner

  • Own intake and prioritization of all IT requests against a known team capacity model; partner with sales, delivery, and business unit leaders to set realistic commitments and communicate trade-offs

  • Lead the Major Incident Management process, coordinating response efforts, facilitating stakeholder communication, and driving resolution for high-severity incidents from initiation through post-incident review

  • Chair the Change Advisory Board (CAB) meetings and own all aspects of the Change Management process, including reviewing, approving, scheduling, and ensuring proper implementation of changes

  • Serve as the primary point of contact for escalations from business units regarding technical issues, ensuring timely resolution and proactive communication throughout the escalation lifecycle

  • Run IT initiatives and cross-team workstreams as structured projects: maintain a portfolio view across active work, track scope, timeline, dependencies, and risk, and provide a clean weekly status to leadership

  • Define, own, and report on operational metrics including MTTR, ticket aging, SLA attainment, backlog health, and repeat-incident rate; build and maintain the dashboards that drive team accountability and continuous improvement

  • Partner across ITS lanes (infrastructure, applications, security, end-user support) to ensure ownership is clear, dependencies are managed, and work does not fall between teams

  • Develop, maintain, and communicate detailed resource plans and schedules to ensure adequate team coverage and consistent service delivery

  • Provide training, coaching, and mentoring to team members to support ongoing professional development and service excellence

  • Monitor team performance against established SLAs and KPIs; provide regular operational reports and metrics to the Director of IT and other key stakeholders

  • Facilitate strong communication among team members and cross-functional stakeholders to promote collaboration and transparency

  • Evaluate staffing needs and actively participate in recruiting, interviewing, and onboarding of new team members

  • Continuously evaluate and improve operational processes, procedures, and documentation to enhance service delivery efficiency and quality

  • Leverage AI and automation to improve operational efficiency in triage, routing, knowledge management, and incident response

  • Collaborate with the Director of IT on strategic initiatives, operational planning, and technology roadmap execution

  • Maintain and enforce IT policies, standards, and best practices across the operations team

  • Support the rollout of new company technologies and tools to the broader organization in coordination with the Engineering team

Competencies:

  1. Ensures Accountability
  2. Tech Savvy
  3. Communicates Effectively
  4. Values Differences
  5. Customer Focus
  6. Resourcefulness
  7. Drives Results
  8. Plans and Prioritizes
  9. Decision Quality
  10. Self-Development

Work Environment:

This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.

Physical Demands:

This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other off-site locations as needed for project support.

Required Education and Experience:

Bachelor’s Degree or equivalent work experience

5+ Years of Experience

Qualifications:

  • 5+ years of IT operations or IT support experience, with at least 2 years in a management or supervisory role

  • Proven experience managing Incident Management processes, including leading Major Incident response from identification through post-incident review

  • Demonstrated experience chairing Change Advisory Board (CAB) meetings and managing end-to-end Change Management processes

  • Demonstrated TPM or program management experience running structured workstreams with formal scope, timeline, dependency, and risk tracking, and clear weekly reporting to leadership

  • Experience running daily standups and weekly operations reviews as the primary cadence for driving team output and stakeholder visibility

  • Experience building and operating intake and capacity models for IT or technical operations teams

  • Experience defining and reporting on operational metrics and dashboards (MTTR, ticket aging, SLA attainment, backlog health, repeat-incident rate), not just consuming pre-built ones

  • Strong working knowledge of ITIL framework and best practices; ITIL Foundation certification preferred

  • Experience managing Desktop Support and/or Engineering teams in a dynamic, fast-paced environment

  • Strong ability to manage ticket queues, prioritize work effectively, and allocate resources to meet SLA commitments

  • Excellent verbal and written communication skills, with the ability to engage effectively with both technical and non-technical stakeholders at all levels

  • Proven ability to manage and resolve escalations from business stakeholders with professionalism, urgency, and clear communication

  • Experience with IT Service Management (ITSM) platforms such as ServiceNow, Jira Service Management, or similar tools

  • Ability to lead cross-functional teams and drive resolution under high-pressure situations during major incidents or outages

  • Strong analytical, problem-solving, and decision-making skills

  • Experience managing teams in a hybrid or distributed work environment

  • Comfort applying AI and automation tooling to operational workflows such as triage, routing, knowledge management, and incident response

  • Knowledge of Microsoft 365 administration, Azure Entra ID (or equivalent SSO), Azure, AWS, and enterprise networking technologies is a plus

  • Knowledge of Software Development processes and technologies

  • Comfortable performing in a fast-paced, high-volume environment while managing multiple concurrent priorities

  • Self-directed with strong organizational skills and the ability to communicate findings and drive operational improvements effectively

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.