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It Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Levitate is a company focused on making a significant impact for its customers and team, and is looking for a Manager of IT Operations to lead its IT function during a critical growth phase. This ...

We're looking for a Manager, IT Operations to lead our IT function at a critical inflection point: from a tactical, reactive support model to a strategic, proactive one. This is a leadership role for ...

We're looking for a Manager, IT Operations to lead our IT function at a critical inflection point: from a tactical, reactive support model to a strategic, proactive one. This is a leadership role for ...

IT Operations Intern

Durham, NC ยท On-site

$13.50 - $18/hr

Under the direction of the VP of IT, the intern will gain hands-on experience in corporate IT operations including end-user support, asset management, IT documentation, and the design and execution ...

IT Operations Intern

Durham, NC ยท On-site

$13.50 - $18/hr

Under the direction of the VP of IT, the intern will gain hands-on experience in corporate IT operations including end-user support, asset management, IT documentation, and the design and execution ...

Reporting to the CTO, the VP will drive operational excellence, modernize infrastructure (e.g., cloud migration), optimize IT service management, and partner with business units to minimize downtime ...

Reporting to the CTO, the VP will drive operational excellence, modernize infrastructure (e.g., cloud migration), optimize IT service management, and partner with business units to minimize downtime ...

Reporting to the CTO, the VP will drive operational excellence, modernize infrastructure (e.g., cloud migration), optimize IT service management, and partner with business units to minimize downtime ...

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It Operations Manager information

See Raleigh, NC salary details

$42.3K

$105.9K

$158.9K

How much do it operations manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it operations manager in Raleigh, NC is $105,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $126,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Operations Manager, and why are they important?

To thrive as an IT Operations Manager, you need strong leadership skills, a solid understanding of IT infrastructure, and a degree in computer science or a related field. Familiarity with network management tools, ITIL certification, and experience with systems such as VMware, Microsoft Azure, or AWS are typically required. Excellent problem-solving, communication, and organizational abilities help you oversee teams and manage complex projects effectively. These skills ensure the smooth operation, security, and scalability of an organization's IT systems, enabling business continuity and growth.

How does an IT Operations Manager typically collaborate with other departments to ensure smooth business operations?

IT Operations Managers work closely with various departments such as finance, HR, and production to understand their technological needs and ensure that IT services align with business objectives. They often coordinate cross-functional meetings to gather requirements, address issues, and implement solutions that support company-wide initiatives. This collaborative approach helps minimize downtime, streamline workflows, and proactively address potential challenges, making strong communication and relationship-building skills essential for success in this role.

What are IT Operations Managers?

IT Operations Managers are professionals responsible for overseeing and maintaining an organization's IT infrastructure and operations. They manage teams that ensure the reliability, security, and efficiency of computer systems, networks, and related services. Their duties often include supervising IT staff, managing budgets, implementing new technologies, and ensuring compliance with relevant regulations. IT Operations Managers play a critical role in minimizing downtime and ensuring that technology supports the business's goals effectively.

What is the difference between It Operations Manager vs Network Administrator?

AspectIt Operations ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA certificationsCCNA, Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed across industries for IT service managementCommon in organizations with complex networks
Search & Comparison IntentFocuses on overall IT operations managementFocuses on network-specific tasks

The It Operations Manager and Network Administrator roles overlap in certifications and work environments but differ in scope. The It Operations Manager oversees broader IT functions and strategic planning, while the Network Administrator specializes in maintaining network infrastructure. Understanding these differences helps organizations assign roles effectively and job seekers target the right positions.

More about It Operations Manager jobs
What are the most commonly searched types of It Operations jobs in Raleigh, NC? The most popular types of It Operations jobs in Raleigh, NC are:
What are popular job titles related to It Operations Manager jobs in Raleigh, NC? For It Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching It Operations Manager jobs in Raleigh, NC look for? The top searched job categories for It Operations Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for It Operations Manager jobs? Cities near Raleigh, NC with the most It Operations Manager job openings:

Manager, IT Operations

Levitate

Raleigh, NC โ€ข On-site

Full-time

Posted 3 days ago


Job description

Job Summary:
Levitate is a company focused on making a significant impact for its customers and team, and is looking for a Manager of IT Operations to lead its IT function during a critical growth phase. This leadership role involves defining IT strategy, managing a team, overseeing systems architecture, and ensuring compliance and security across multiple locations.
Responsibilities:
โ€ข Define and maintain Levitate's IT systems architecture โ€” how tools are selected, integrated, and governed across the organization
โ€ข Serve as the primary IT thought partner to the Sr. Director of Operations and collaborate closely with the SVP of Engineering on infrastructure decisions, systems integrations, and technical architecture
โ€ข Evaluate new technologies and make recommendations that balance business needs, security posture, cost, and scalability
โ€ข Own the IT roadmap, including multi-site infrastructure strategy as Levitate continues to expand across Raleigh, Toronto, and future locations
โ€ข Own Levitate's AI tooling strategy including access governance, departmental alignment, contract management, and ongoing evaluation of AI platforms (e.g., ChatGPT Enterprise, Claude, and emerging tools)
โ€ข Conduct regular access audits to ensure the right teams have access to the right tools, aligned with our compliance and risk tolerance
โ€ข Stay current on the AI tooling landscape and bring forward-thinking recommendations on how Levitate can use AI to operate more efficiently and securely
โ€ข Own IT's role in Levitate's SOC 2 Type 2 and HIPAA compliance programs, serving as a primary resource and technical partner to our Compliance Specialist
โ€ข Maintain and evolve our security tooling stack, including endpoint protection (CrowdStrike), access management, and identity governance
โ€ข Ensure least-privilege access principles are applied consistently across all systems and locations
โ€ข Support compliance readiness for additional frameworks as the business requires (PCI, etc.)
โ€ข Proactively assess IT risk and bring recommendations to leadership before issues escalate
โ€ข Oversee system administration across Levitate's core IT stack โ€” including Google Workspace, Zoom, Microsoft 365, MDM, JumpCloud, and other business-critical platforms
โ€ข Own SaaS license governance including renewal management, license optimization, and vendor relationships across the IT stack
โ€ข Own hardware and asset management lifecycle: procurement, enrollment, tracking, and offboarding across all locations
โ€ข Own and evolve our IT ticketing and service management solution, ensuring the team is delivering consistent, measurable support to the business
โ€ข Define standards and documentation for IT systems, configurations, and processes so knowledge is institutional, not individual
โ€ข Own and manage the internal IT budget, including partnering with Finance and cross-functional teams on annual planning, tracking spend, and identifying opportunities to optimize and reduce ongoing recurring costs across the IT stack
โ€ข Manage, coach, and develop individual contributors on the IT Operations team
โ€ข Set clear expectations, provide regular feedback, and create development pathways that grow the team's capability over time
โ€ข Build team structure and processes that scale including clear intake, prioritization, and escalation frameworks
โ€ข As Levitate grows, partner with the Sr. Director of Operations to define and hire dedicated IT resources as needed
โ€ข Act as a systems and IT consultant to department leaders evaluating new tools or processes โ€” providing architecture input, security review, and integration guidance
โ€ข Collaborate with HR, Finance, RevOps, and other functions to ensure systems implementations are designed well, integrated cleanly, and maintained effectively
โ€ข Partner with the SVP of Engineering to maintain clear ownership boundaries between IT operations and engineering infrastructure, ensuring alignment without duplication
Qualifications:
Required:
โ€ข 5+ years of experience in IT management, systems administration, or IT operations with at least 2 years in a people leadership or team lead role
โ€ข Demonstrated experience owning IT infrastructure and systems architecture in a multi-site or distributed environment
โ€ข Hands-on experience with endpoint security and protection platforms (CrowdStrike or equivalent)
โ€ข Strong working knowledge of Google Workspace, MDM solutions, identity and access management (JumpCloud or equivalent), and SaaS application administration
โ€ข Experience supporting compliance programs โ€” SOC 2, HIPAA, or similar frameworks
โ€ข Proven ability to communicate technical concepts clearly to non-technical stakeholders, and to influence decisions across functions without direct authority
โ€ข Strong project management skills and comfort operating in a lean, fast-moving environment
Preferred:
โ€ข Experience in a SaaS company or high-growth technology environment
โ€ข Familiarity with AI tooling governance โ€” evaluating, managing, and auditing AI platform access across an organization
โ€ข Experience building or scaling an IT function, not just inheriting one
โ€ข Background managing IT across multiple physical locations
โ€ข Relevant certifications (CompTIA Security+, CISSP, or equivalent) a plus
Company:
Levitate develops a relationship marketing platform that provides communication tools and an AI dashboard. Founded in 2017, the company is headquartered in Raleigh, USA, with a team of 201-500 employees. The company is currently Growth Stage.