Field Operations Manager Jobs in Raleigh, NC (NOW HIRING)

Overview POSITION TITLE (Oracle title) ADMINISTRATOR WORKING TITLE District Field Operations Manager SCHOOL/DEPARTMENT Transportation LOCATION One of 24 Field Offices PAY GRADE Administrator Band 4 FLSA STATUS Exempt ELIGIBILITY FOR EMPLOYMENT CONTRACT No WORK WEEK SCHEDULE Monday-Friday (occasional evenings and weekends) Position is not available for a hybrid telework workweek POSITION PURPOSE: Supervises and oversees the transportation operations district and the daily transportation services of the assigned district. Administers and analyzes procedures, guidelines, and criteria governing operations of the school buses as well as trains staff on these items. Actively monitors, reviews, and corrects performance issues that involve team leaders and the transportation employees that are assigned to them.

Responsible for the productivity and efficiency of the assigned district. Provides professional leadership, promotes quality customer service, and makes solid and timely decisions to ensure safe and compliant transportation services. MINIMUM QUALIFICATIONS: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) Comprehensive knowledge and understanding of applicable laws and Wake County Public School System (WCPSS) policies, practices, and procedures affecting transportation of students; Working knowledge of Microsoft Office, specifically with Excel; Google Apps; Ability to maintain effective and efficient school transportation services program in an assigned district, including the review of planned bus routes and schedules, and the resolution of school transportation problems on a timely basis; Ability to maintain professional and emotional control under stress.

Reflects appropriate response to situations, while maintaining a professional and personal demeanor; Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback; Ability to establish and maintain effective working relationships with parent customers, school system staff, and the community. EDUCATION, TRAINING, AND EXPERIENCE Associates degree from an accredited college or university; Five years of school bus transportation experience; Two years of leadership and supervisory experience. An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS Hold and maintain a valid North Carolina Commercial Driver's License (CDL) with Passenger and School Bus endorsements. PREFERRED QUALIFICATIONS: Bachelor's degree from an accredited college or university; Two years of school bus transportation experience. ESSENTIAL DUTIES AND RESPONSIBILITIES: Provides daily leadership for and supervision of the assigned district, establishes clear performance objectives, guidelines, and procedures to perform job duties.

Serves as mentor in regard to supervision, management, customer service, personnel actions, and other functions related to the position to ensure compliance with local, state, and federal laws and practices. Coordinates recruitment, training, and assignment of district transportation personnel. Implements changes to school bus operations resulting from changes to federal, state, and local laws and school system policies.

Recommend staff position changes, additions, or deletions to ensure the best possible level of service. Maintains safety standards and implements a program of preventive safety which conforms to existing regulations. Ensure all bus drivers perform their pre-trip and post-trip inspections of the bus.

In conjunction with the Routing and Logistics team, establishes and revises routes and schedules to ensure the efficient use of buses serving schools. Prepares a daily coordination report for management showing buses and drivers utilized to provide service to students. Coordinates maintenance program with maintenance supervisor and maintenance team leaders.

Responsible for the reporting of buses out of service, complaint sheet items, and other bus maintenance issues. Ensure all buses within the district are clean, safe, and always inspection ready. Reviews, recommends, and ensures accountability of personnel, equipment, and other resources needed and used by the transportation office.

Implements and monitors the full utilization of the GPS timekeeping system and reviews the payroll input prior to submitting hours for processing. Ensures full utilization of the department's GPS system. Coordinates with all appropriate officials and customers in day-to-day operations.

Investigates and resolves internal and external customer concerns timely; corrects any deficiencies in operation to avoid repeated issues timely. Promotes a high level of customer service and professionalism within the district office. Produces, compiles, and analyzes weekly and monthly required reports, and periodic state reports as necessary for senior director and director and area field operations manager.

Submits efficiency reports to show driver absences, late buses, missed stops, routes run improperly, excess idling and other key performance items as required by management. Responsible for the performance level of the district assigned. Serves as a member of the inclement weather team by assessing road conditions and reporting to the area field operations manager.

Attends district meetings as it relates to transportation services to include principal meetings, community forums, and other administrator meetings. Ensures compliance with federal, state, and local school board mandated alcohol and drug testing requirements. Implements, distributes, and modifies, as needed, performance standards and guidelines for school bus drivers and operations.

Maintains a proper record and documentation system on employee performance. Ensures monthly safety meetings and promotes a healthy and enthusiastic atmosphere for all employees. Performs other related duties as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, staff members of external funding agencies, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

The work requires activities involving driving automotive equipment. EFFECTIVE DATE: 1/2026 DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position.

This description may be revised by HR and approved at any time. Apply