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It Associate Jobs in Raleigh, NC (NOW HIRING)

Gilead

Assoc Director, IT Data Engineering

Raleigh, NC · Hybrid

... are seeking an Associate Director, AI Lead (D&A Digital Marketing) to lead the technical ... For additional benefits information, visit: * Eligible employees may participate in benefit plans ...

Gilead

Assoc Director, IT Data Engineering

Raleigh, NC · Hybrid

... are seeking an Associate Director, AI Lead (D&A Digital Marketing) to lead the technical ... For additional benefits information, visit: * Eligible employees may participate in benefit plans ...

Big Lots

Retail Store IT Systems Lead

Henderson, NC · On-site

Associates degree in Information Systems, Business, or a related field (or equivalent experience). * 3+ years of experience in retail systems or IT operations, including vendor and project management.

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It Associate information

See Raleigh, NC salary details

$13

$28

$53

How much do it associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for it associate in Raleigh, NC is $28.65, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $34.09 per hour, depending on experience, location, and employer.

What are some common challenges IT associates face when supporting end-users and how can they effectively address them?

IT Associates often encounter challenges such as troubleshooting a wide range of technical issues, communicating complex solutions to non-technical users, and managing multiple support requests simultaneously. To address these, it's important to develop strong problem-solving skills, practice clear and patient communication, and prioritize tasks based on urgency and impact. Many IT teams use ticketing systems and knowledge bases to streamline support and ensure consistent, timely responses. Continuous learning and collaboration with more experienced team members also help IT Associates stay up-to-date and resolve issues more efficiently.

What is an IT associate?

IT Associates are entry-level professionals who provide technical support, troubleshoot hardware and software issues, and assist with maintaining an organization's computer systems and networks. They often work under the supervision of senior IT staff to ensure the smooth operation of technology infrastructure. Common tasks include installing software, setting up devices, and helping users resolve technical problems. This role is a great starting point for a career in information technology, offering valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an IT associate?

To thrive as an IT Associate, you typically need a solid understanding of computer systems, networking, troubleshooting, and a relevant degree or certification such as CompTIA A+ or Microsoft Certified IT Professional. Familiarity with operating systems (Windows, macOS, Linux), ticketing systems, and remote support tools is commonly required. Strong problem-solving ability, attention to detail, and effective communication skills help IT Associates excel in supporting end-users and collaborating with teams. These skills and qualities are crucial for maintaining smooth business operations and quickly resolving technical issues.

What is the difference between It Associate vs Network Technician?

AspectIt AssociateNetwork Technician
Required CredentialsAssociate degree in IT or related field, certifications like CompTIA A+Technical diploma or associate degree, certifications like CompTIA Network+
Work EnvironmentOffice settings, help desk, support rolesNetwork labs, client sites, troubleshooting network issues
Employer & Industry UsageIT departments across various industries, tech companiesTelecommunications, IT service providers, enterprise networks

The main difference between an It Associate and a Network Technician lies in their focus areas. It Associates typically handle general IT support and help desk tasks, while Network Technicians specialize in maintaining and troubleshooting network infrastructure. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on technical specialization.

What are the most commonly searched types of It jobs in Raleigh, NC?

The most popular types of It jobs in Raleigh, NC are:

What are popular job titles related to It Associate jobs in Raleigh, NC?

For It Associate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching It Associate jobs in Raleigh, NC look for?

The top searched job categories for It Associate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for It Associate jobs?

Cities near Raleigh, NC with the most It Associate job openings:

It Associate jobs near you
Infographic showing various It Associate job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 25% Part Time, 1% Temporary, and 5% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,653 per year, or $28.7 per hour.

IT Manager, Delivery Team

First Citizens Bank

Raleigh, NC • On-site

Full-time

Re-posted 11 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

107th of 171 rated banks

Job description

Overview

This position allocates technical resources and associates within the Information Technology (IT) department of the Bank. Manages an associate team to ensure effective delivery of service and project results. Oversees the design, implementation, and support of systems and applications. Partners with peers, senior management, business units, and associate teams to align projects or tasks with wider organizational goals.


Responsibilities
  • Delivery Management - Responsible for leading a team of Delivery Leads and Scrum Masters who drive execution across commercial and consumer lending and supporting credit risk delivery teams aligned to strategic business objectives. This role provides leadership, governance, and operational oversight to ensure the successful planning, prioritization, and delivery of technology initiatives, including application and release roadmaps.  Ensures alignment between business strategy, product management, and technology delivery by establishing scalable Agile delivery practices, facilitating cross-functional coordination, and driving continuous improvement across the commercial and consumer lending and supporting credit risk delivery teams.
  • Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT Delivery policies, standards, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning and invoicing.
  • Business Support - Plays a critical role in enabling and supporting business objectives by ensuring technology delivery is closely aligned with business priorities, regulatory requirements, and growth initiatives. This role partners proactively with Business and Product leadership to translate strategic goals into actionable technology plans, ensuring that application and release roadmaps reflect evolving business needs. By providing transparency into delivery progress, risks, and value realization, the IT Manager helps stakeholders make informed decisions while maintaining operational stability. The role ensures that intake, prioritization, and delivery processes are responsive to business demand, while balancing capacity, risk, and long-term platform sustainability. Through strong collaboration, governance, and communication, the IT Manager enables the business to achieve faster time-to-market, improved customer outcomes, and consistent delivery of high-value technology solutions.
  • Technical Expertise - Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures that team activities comply with all appropriate configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.

Qualifications

Minimum Requirements:

  • Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
  • License or Certification Type: Skill(s): Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Minimum Requirements:

  • Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
  • License or Certification Type: Skill(s): Previous leadership for technical implementation, Knowledge of Standard Development Life Cycles (like Waterfall or Agile), Knowledge of system and data design

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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