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Issues Management Jobs (NOW HIRING)

Experian

Crisis & Issues Management: Oversee crisis communications and issues management, providing strategic counsel and rapid response to protect the company's interests. * Executive Communications ...

Texas Capital Bank

Operations Manager

Richardson, TX · On-site

Issues Mgmt & Remediation tracking * Control testing & validation * Ensure processes meet regulatory and audit requirements. Performance & Capacity Management * Define and track KPIs / KRIs (ie cycle ...

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How much do issues management jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for issues management in the United States is $57.95, according to ZipRecruiter salary data. Most workers in this role earn between $44.23 and $67.79 per hour, depending on experience, location, and employer.

What is the difference between Issues Management vs Risk Analyst?

AspectIssues ManagementRisk Analyst
Primary FocusIdentifying, managing, and resolving current issues affecting projects or operationsAssessing and analyzing potential future risks to prevent problems
Skills & CertificationsCommunication, problem-solving, stakeholder management; certifications like PMP or CAPMData analysis, risk assessment, statistical skills; certifications like PMI-RMP or FRM
Work EnvironmentCorporate, project teams, crisis management settingsFinancial institutions, consulting firms, corporate risk departments

Issues Management focuses on handling existing problems to minimize impact, while Risk Analysts proactively identify and evaluate potential future risks. Both roles require analytical skills and certifications, but their core objectives differ: immediate resolution versus future prevention.

What are the key skills and qualifications needed to thrive in Issues Management, and why are they important?

To excel in Issues Management, you need strong analytical skills, crisis communication abilities, and experience in public relations or corporate communications, often supported by a relevant degree. Familiarity with media monitoring tools, social listening platforms, and content management systems is commonly required. Exceptional problem-solving, strategic thinking, and interpersonal skills help professionals anticipate, address, and resolve sensitive issues efficiently. These competencies are vital to protecting an organization's reputation and ensuring timely, effective responses to emerging challenges.

What is issues management?

Issues management is the process of identifying, monitoring, and addressing concerns that could affect an organization’s reputation, operations, or objectives. Professionals in this field proactively detect emerging issues, assess their potential impact, and develop strategies to mitigate negative effects. This often involves coordinating communication, engaging stakeholders, and implementing crisis plans to protect the organization’s interests.

What are some typical challenges faced by professionals in Issues Management, and how can they be effectively addressed?

Issues Management professionals often encounter challenges such as rapidly evolving situations, high-pressure decision-making, and the need to coordinate responses across multiple departments. Balancing transparency with confidentiality and ensuring consistent messaging can also be demanding. To address these challenges, it is essential to maintain clear communication channels, stay updated on emerging trends, and develop strong relationships with key stakeholders. Leveraging collaborative tools and regular scenario planning can further enhance the team's ability to respond effectively.
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Issues Management jobs near you
Risk Event & Issue Management Specialist, BU Control

Risk Event & Issue Management Specialist, BU Control

Northern Trust

Chicago, IL • On-site

$114K - $194K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Northern Trust rating

8.0

Company rating: 8.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Role Summary
Northern Trust Asset Management (NTAM) is an over trillion-dollar investment management firm entrusted by investors around the globe to help them navigate changing market environments, so they can confidently realize their long-term objectives.
Based in the first line of defense (1LoD), the Issue Management and Risk Event Specialist, Asset Management Global Control, is responsible for oversight, reporting and execution of the risk event and issue management frameworks, and assisting control owners within the Asset Management business unit with developing and maintaining a sustainable control framework.
Primary Responsibilities:
  • Provide the necessary guidance and oversight to first line business units to ensure adherence with the firm's non-financial risk programs.
  • Provide advisory services on risk event matters and work proactively with business contacts and management to identify and implement effective and efficient solutions.
  • Leverage stakeholder management skills to facilitate the resolution of complex, operational errors leveraging the appropriate resources within or outside the department.
  • Perform independent risk event investigations and lessons learned analysis, documenting findings in accordance with risk management standards.
  • Assist in the identification of control weaknesses, suggest remediation activities, and work with the business to address gaps and enhancements to plans/strategies/processes/playbooks.
  • Support reporting on the Risk events, identified themes and management actions.
  • Perform periodic reviews of existing and new processes to identify opportunities for control enhancement.
  • Maintain a robust understanding of the interconnectivity of internal documents governing our Risk Management Lifecycle ( e.g., identify, assess, measure, treat and control, and monitor and report risks ) as well as the tools and systems that support them.
  • Serve as a subject matter expert to Control Owners and Issue Owners on the Risk Management Lifecycle.
  • Support Issue Owners and/or Issue Identifiers in accurate documentation of root cause analysis, impact analysis, severity ratings and corresponding remediation actions.
  • Review evidence provided by Issue Owner to validate remediation actions were implemented as required and meet all acceptance criteria to close the issue.
  • Monitor the status of remediation actions and provide periodic updates to applicable stakeholders.
Necessary Knowledge, Skills and Experience
  • 7+ years of experience working in risk, control, audit or related function at a large financial institution, preferably with Asset or Wealth Management domain knowledge.
  • Outstanding communication and influencing skills, both written and verbal, with demonstrated ability to effectively challenge key stakeholders and develop and present materials effectively.
  • Outstanding attention to detail and problem-solving skills, with demonstrated ability to rapidly adapt to change and shifting business profiles.
  • Demonstrated ability to work collaboratively within and across global project teams, functional areas, business units and all lines of defense.
  • Proficient in Microsoft Office with strong Excel skills for data analysis to drive insights; experience in leveraging MS Co-Pilot to enable efficiency ways of working is highly desired
  • Strong situational awareness and decision-making capabilities.
  • Excellent prioritization skills and comfort dealing with ambiguity.
  • Strong understanding of risk management and asset management practices.
  • Solid understanding of regulatory, compliance and legal environment within the Asset Management industry.
Salary Range:
$114,700 - 194,900 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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