Issues Management Jobs in California (NOW HIRING)

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

As Block's compliance program grows in scale and complexity, we need dedicated, expert-level oversight of how compliance issues are identified, triaged, and governed. This role ensures emerging risks receive consistent, rigorous attention from the moment they surface - and builds the intake and lookback processes that keep our program audit-ready and regulator-defensible across AML/BSA, Sanctions, and Consumer Protection.

You will manage key elements of the issues management lifecycle, with a focus on pre-issue identification and lookback oversight. This role sits within the Compliance Issues Management Oversight (CIMO) program on the Regulatory Compliance Strategy (RCS) team and reports to the RCS Lead.

You'll be the centralized point of contact for teams surfacing potential compliance issues - advising them from discovery through formal submission, coordinating cross-functional remediation, and ensuring robust lookback governance. If you're looking for high-visibility, high-autonomy work at the intersection of compliance strategy, issues management, and technical execution, this role was built for you.

• Serve as the centralized point of contact for teams identifying potential compliance issues - providing end-to-end advisory from discovery through formal submission and resolution, leading intake triage with consistent risk criteria and facilitating root cause analysis with subject-matter experts. This includes early-stage coverage for compliance-impacting technical and operational streams before items become formal issues.
• Convene and lead cross-functional working groups to assess potential issues, classify scope, determine governance track assignments, provide challenge, and coordinate remediation approach, timelines, and ownership across teams - particularly where technical dependencies exist.
• Govern lookback activities across AML/BSA, Sanctions, and Consumer Protection remediations - ensuring lookback methodology is applied, tracked, and completed as a prerequisite to issue closure.
• Develop and maintain intake procedures, decision trees, and classification criteria to support consistent application across the organization.
• Perform quality reviews on issue documentation, action plans, evidence packages, and closure submissions to ensure they meet regulatory and internal standards.
• Identify and implement opportunities to automate issues management workflows using AI and automation tools to scale oversight capacity.
• Partner with the CIMO and enterprise issues management team on system-of-record integrity, reporting alignment, and tooling, and track and report on program metrics to inform leadership and regulatory reporting.

• 8+ years of experience in compliance issues management, remediation oversight, or governance within a regulated financial services environment (banking, fintech, payments)
• Deep knowledge of anti-money laundering (BSA/AML), Sanctions/OFAC, and Consumer Protection regulations, and associated risks and typologies
• Demonstrated experience managing end-to-end issue lifecycles - from identification through root cause analysis, action plan development, remediation execution, and closure
• Experience with regulatory examinations, enhanced regulatory oversight, and/or monitor engagement
• Strong data and technical fluency - ability to interpret data outputs, evaluate model performance, understand system architectures, and assess technical remediation approaches
• Excellent cross-functional and organizational, presentation, verbal, and written communication skills 
• Experience facilitating divergent conversations with senior management and driving accountability across stakeholders who do not report to you
• Experience leveraging AI, automation, and workflow tooling to drive efficiency in compliance processes - including familiarity with how AI/ML models are used in compliance monitoring, and comfort operating in environments where automation augments human judgment

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.