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Issues Management Jobs (NOW HIRING)

Monitise

Operations Management

Coral Springs, FL · On-site

You will serve as the primary liaison for ACH operations, rules, guidelines, channel, client, and bank issues management. This role requires you to manage escalations, oversee daily operations, and ...

Oscar Health

Senior Specialist, Issue Management

Tempe, AZ · On-site

$67K - $89K/yr

With support from leadership, help identify risks; respond to and resolve issues/errors/escalations ... Support the management, stewardship, and analysis of data to support compliant and performant ...

Oscar Health

Senior Specialist, Issue Management

Tempe, AZ · Hybrid

$67K - $89K/yr

With support from leadership, help identify risks; respond to and resolve issues/errors/escalations ... Support the management, stewardship, and analysis of data to support compliant and performant ...

Apply Early

Soni Resources

Manager - Crisis Communication

Austin, TX · On-site

$140K/yr

... issues management, and operational response efforts for a large, multi-site organization. This role will serve as a key partner during operational incidents, reputationally sensitive situations, and ...

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Issues Management information

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$13

$57

$104

How much do issues management jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for issues management in the United States is $57.95, according to ZipRecruiter salary data. Most workers in this role earn between $44.23 and $67.79 per hour, depending on experience, location, and employer.

What is the difference between Issues Management vs Risk Analyst?

AspectIssues ManagementRisk Analyst
Primary FocusIdentifying, managing, and resolving current issues affecting projects or operationsAssessing and analyzing potential future risks to prevent problems
Skills & CertificationsCommunication, problem-solving, stakeholder management; certifications like PMP or CAPMData analysis, risk assessment, statistical skills; certifications like PMI-RMP or FRM
Work EnvironmentCorporate, project teams, crisis management settingsFinancial institutions, consulting firms, corporate risk departments

Issues Management focuses on handling existing problems to minimize impact, while Risk Analysts proactively identify and evaluate potential future risks. Both roles require analytical skills and certifications, but their core objectives differ: immediate resolution versus future prevention.

What are the key skills and qualifications needed to thrive in Issues Management, and why are they important?

To excel in Issues Management, you need strong analytical skills, crisis communication abilities, and experience in public relations or corporate communications, often supported by a relevant degree. Familiarity with media monitoring tools, social listening platforms, and content management systems is commonly required. Exceptional problem-solving, strategic thinking, and interpersonal skills help professionals anticipate, address, and resolve sensitive issues efficiently. These competencies are vital to protecting an organization's reputation and ensuring timely, effective responses to emerging challenges.

Which are examples of issues management work?

Issues management work involves identifying, analyzing, and addressing potential or existing problems that could impact an organization’s reputation or operations. This includes monitoring media and social channels, developing response strategies, and coordinating communication efforts to mitigate risks and resolve conflicts promptly.

What does issues management do?

Issues management involves identifying, analyzing, and addressing potential or existing problems that could impact an organization’s reputation, operations, or stakeholders. Professionals in this field develop strategies to mitigate risks, communicate effectively during crises, and ensure the organization maintains a positive public image. Strong communication skills and familiarity with crisis management tools are often essential for success in this role.

What jobs pay 4000 a week without a degree?

In issues management or related roles, high-paying positions often require extensive experience, strong communication skills, and industry knowledge rather than formal degrees. Jobs such as crisis communication consultants, senior risk managers, or corporate communication directors can reach or exceed $4,000 weekly, especially in large organizations or consulting firms. These roles typically demand certifications, specialized training, or proven expertise in the field.

What is the 3 month rule for jobs?

In issues management roles, the 3 month rule often refers to the expectation that new employees or team members should demonstrate progress or resolve issues within the first three months of employment. It is also used to evaluate the effectiveness of initial training and onboarding processes, ensuring that issues are addressed promptly and responsibilities are understood early in the job. This timeframe helps organizations assess performance and integration into the team.

What is issues management?

Issues management is the process of identifying, monitoring, and addressing concerns that could affect an organization’s reputation, operations, or objectives. Professionals in this field proactively detect emerging issues, assess their potential impact, and develop strategies to mitigate negative effects. This often involves coordinating communication, engaging stakeholders, and implementing crisis plans to protect the organization’s interests.

What are some typical challenges faced by professionals in Issues Management, and how can they be effectively addressed?

Issues Management professionals often encounter challenges such as rapidly evolving situations, high-pressure decision-making, and the need to coordinate responses across multiple departments. Balancing transparency with confidentiality and ensuring consistent messaging can also be demanding. To address these challenges, it is essential to maintain clear communication channels, stay updated on emerging trends, and develop strong relationships with key stakeholders. Leveraging collaborative tools and regular scenario planning can further enhance the team's ability to respond effectively.
More about Issues Management jobs
What cities are hiring for Issues Management jobs? Cities with the most Issues Management job openings:
What states have the most Issues Management jobs? States with the most job openings for Issues Management jobs include:
What job categories do people searching Issues Management jobs look for? The top searched job categories for Issues Management jobs are:
Issues Management jobs near you
Infographic showing various Issues Management job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 90% In-person, and 10% Hybrid job distribution, with an average salary of $120,531 per year, or $57.9 per hour.
Principal Associate, Risk Manager - Issues & Events Management (Hybrid)

Principal Associate, Risk Manager - Issues & Events Management (Hybrid)

Capital One

Mclean, VA • On-site

Full-time

Posted 7 days ago

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

71st of 144 rated banks

Job description

Principal Associate, Risk Manager - Issues & Events Management (Hybrid)

As a Principal Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management.Each issue or event is a self-contained project; it requires analysis of the underlying breakdown, identification of the right solution and ongoing execution to facilitate closure.Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. You will collaborate with smart and passionate leaders to improve Capital One's risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card.

We are seeking dedicated, disciplined, risk professionals who excel in a team environment. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of Issue and Event Management.

Specific responsibilities include, but are not limited to:

  • Provide project management for Issue and Event management execution through established processes and standards to mitigate risk to company and ensure optimal customer recovery

  • Partner with Legal and Compliance to deeply understand exposure from breakdowns to provide guidance to the business

  • Guide root cause analysis to ensure the breakdown is fully understood to influence sustainable containment plans in order to prevent similar future breakdowns

  • Coordinate, influence and negotiate priorities with partner dependencies to ensure event goals/timelines are met; escalating when appropriate

  • Streamline interactions with the business related to breakdown enhancement, event progress and process improvement opportunities

  • Support research and problem-solving as needed to support the business

  • Training and development of teammates and others as necessary

  • Establishing strong interaction models and relationships to collaborate with key stakeholders, ensuring delivery of commitments

  • Maintaining performance that aligns with quality and production metrics

A successful candidate will have:

  • A deep understanding of Capital One Enterprise Risk Management Standards, tools, playbooks and systems to document the risk and resolution as required;

  • Demonstrated outstanding communication, relationship building

  • Exceptional collaboration skills necessary for interacting with key stakeholders at all levels across the company to manage, inform, and influence outcomes

  • Strong judgment and critical thinking skills

  • Process and project management experience with excellent organization and planning skills

  • Capacity to deliver quality work, multi-task, and focus on priorities in a dynamic environment

  • Strong problem solving skills

Basic Qualifications:

  • High school diploma, GED or equivalent

  • At least 2 years of Operations, Financial Services Compliance or Risk Management experience

  • At least 2 years of experience in Process Management or Project Management


Preferred Qualifications:

  • Bachelor's Degree or military experience

  • 1+ years of Risk Event management or Issue Management experience

  • 1+ years of analytical experience

  • 3+ years of experience in management of multiple projects concurrently in an autonomous environment

  • 3+ years of risk methodologies and corporate risk practices experience

  • 3+ years of operations management or risk management experience

  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $109,900 - $125,400 for Principal Risk Specialist


McLean, VA: $120,800 - $137,900 for Principal Risk Specialist


Richmond, VA: $109,900 - $125,400 for Principal Risk Specialist









Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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