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Internal Service Advisor Jobs (NOW HIRING)

Audi

Internal Service Advisor

Indianapolis, IN · On-site

Service Advisor Join a Premier Automotive Team Tom Wood Audi of Indianapolis is seeking a high-performing Internal Service Advisor to support daily service operations and keep our shop running ...

Yacht Center

Internal Service Advisor

Buford, GA · On-site

$20/hr

POSITION SUMMARY As an Internal Service Advisor at OneWater Marine, you will play a critical role in supporting our service department operations by assisting with internal communication ...

Cold Springs RV

INTERNAL SERVICE ADVISOR

Weare, NH

$22/hr

RV Service Writer/Advisor Wanted We are looking for a Friendly, outgoing person who can work in a fast-paced recreational vehicle service center, with the ability to follow direction, possess great ...

Cold Springs RV

INTERNAL SERVICE ADVISOR

Weare, NH · On-site

$22/hr

RV Service Writer/Advisor Wanted We are looking for a Friendly, outgoing person who can work in a fast-paced recreational vehicle service center, with the ability to follow direction, possess great ...

Fun Town RV, LP

Internal Service Advisor

Denton, TX · On-site

The Internal Service Writer plays a critical role in supporting the service department by coordinating and managing repair orders for dealership-owned inventory, warranty claims, and pre-delivery ...

RV Country

Internal Service Advisor

Fresno, CA · On-site

$55K - $75K/yr

Join RV Country as an RV Service Advisor and be an essential part of our busy service department! This position keeps the day-to-day operations running smoothly by coordinating work orders ...

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Internal Service Advisor information

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How much do internal service advisor jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for internal service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is the hardest job at a car dealership?

An Internal Service Advisor at a car dealership often faces the hardest job, as they must manage customer concerns, coordinate repairs, and ensure service quality under time pressure. This role requires strong communication skills, technical knowledge, and the ability to handle stressful situations regularly.

What are some typical challenges faced by Internal Service Advisors in their daily work?

Internal Service Advisors often face the challenge of balancing multiple service requests from different departments while maintaining prompt and effective communication. They may handle competing priorities, urgent escalations, and the need to coordinate with various teams to resolve issues efficiently. Being proactive, detail-oriented, and adaptable helps Advisors manage expectations and deliver timely solutions. Working in this role provides valuable experience in cross-functional collaboration and often leads to opportunities for advancement into broader service management or operational roles.

What does an internal service advisor do?

An internal service advisor is a professional who acts as a liaison between customers and the service department in an automotive or service setting. They assess customer needs, explain repair options, prepare estimates, and coordinate service appointments, often using dealership management systems. Strong communication skills and technical knowledge are essential for this role.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid position is typically the General Manager or Dealer Principal, who oversees all operations and sales. These roles often have significant experience, leadership skills, and may earn six-figure salaries plus bonuses. Other high-paying roles include Service Director and Finance Director, depending on the dealership size and structure.

Where do service advisors make the most money?

Service advisors tend to earn higher salaries at dealerships and auto repair shops that specialize in luxury or high-end vehicles, as these locations often offer higher commissions and bonuses. Additionally, those working in regions with a higher cost of living or at facilities with a strong customer base and good reputation typically have greater earning potential. Experience, certifications, and strong customer service skills also contribute to higher income levels for service advisors.

What are the key skills and qualifications needed to thrive in the Internal Service Advisor position, and why are they important?

To excel as an Internal Service Advisor, you need a firm understanding of internal processes, customer service protocols, and problem-solving abilities, often supported by experience in service coordination or a related administrative field. Familiarity with help desk ticketing systems, CRM platforms, and standard office productivity software is usually required. Strong interpersonal communication, organization, and adaptability are standout soft skills in this role. These skills help ensure efficient service delivery, seamless collaboration between departments, and high satisfaction among internal stakeholders.

What is an Internal Service Advisor job?

An Internal Service Advisor acts as a liaison between service departments and internal teams, ensuring smooth communication and workflow. They coordinate repairs, maintenance, and service requests while keeping records and managing timelines. Their role is crucial in maintaining efficiency, customer satisfaction, and operational effectiveness within the organization. Strong organizational and communication skills are essential for success in this position.

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Internal Service Advisor jobs near you
Infographic showing various Internal Service Advisor job openings in the United States as of July 2026, with employment types broken down into 93% Full Time, 6% Part Time, and 1% Contract. Highlights an 72% Physical, 3% Hybrid, and 25% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Internal Service Advisor

Audi - Tom Wood Audi of Indianapolis, Indy

Indianapolis, IN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Service Advisor

Join a Premier Automotive Team

Tom Wood Audi of Indianapolis is seeking a high-performing Internal Service Advisor to support daily service operations and keep our shop running efficiently. This role is critical to maintaining consistent service flow and ensuring seamless coordination between departments.

The Internal Service Advisor will leverage strong technical knowledge, communication skills, and organizational abilities to manage internal repair orders, coordinate reconditioning processes, and support service operations. Success in this role requires attention to detail, a proactive mindset, and a commitment to operational excellence that aligns with our company values.

       Internal vehicle inspection and recondition

  • Utilize Rapid Recon to facilitate the inspection and reconditioning process for vehicles that are requested by the used car department.  Write Repair Orders for used car department requests for Inspection (CPO, Value, As-Is), facilitate process of inspection and coordinate with used car manager to determine any additional work that will be needed.
  • Check for recalls on non-Audi pre-owned vehicles, coordinate with appropriate manufacturers to have recalls completed.
  • Coordinate with sublet vendors as needed: interior trim repair, light body work, etc.

Detail Board

  • Write Repair orders for vehicles that have been processed through the detail department

Loaner Fleet Manager

  • Manage loaner car fleet: add new loaners, retire loaner as directed, coordinate with Title Department to ensure loaners have assigned plates, manage insurance updates to ensure all vehicles have updated insurance cards, manage registration updates, manage maintenance of vehicles in loaner fleet

Support for Customer Facing Service Roles

  • Support service porter as needed: assist in parking vehicles, washing cars, dropping off vehicles to other dealers or vendors, test-driving client vehicles, shuttling clients, etc.
  • Support service advisors as needed: answer service phone calls and text messages, schedule appointments, call extended warranty companies, etc.

Other Duties

  • Note: other duties may be assigned by service manager or service director

What We Offer

  • Paid Time Off & Vacation
  • Paid Holidays
  • Medical, Dental & Vision Coverage
  • 401(k) with Company Match
  • Life & Disability Insurance
  • Professional Training & Career Development
  • Tuition Reimbursement
  • Service Awards
  • Opportunities for Advancement

What You’ll Do:

  • Customer Experience & Communication
    • Provide a warm, professional, concierge-level greeting to every client
    • Listen actively to customer concerns and clearly explain service recommendations
    • Maintain consistent communication regarding repair status, timelines, and additional needs
    • Build lasting relationships to foster loyalty and repeat business
  • Service & Repair Coordination
    • Accurately write repair orders reflecting customer concerns and technician findings
    • Collaborate with technicians and parts departments to ensure efficient workflow
    • Prepare precise cost estimates for repairs and maintenance services
    • Review completed work with customers and explain findings in an understandable manner
  • Sales & Performance
    • Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition
    • Achieve service sales goals while maintaining transparency and trust
    • Promote dealership programs, warranties, and service packages

Qualifications:

  • Previous experience as an Automotive Service Advisor required
  • Strong understanding of automotive systems, maintenance, and repair processes
  • Exceptional communication and interpersonal skills
  • Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
  • Ability to multitask in a fast-paced environment while maintaining accuracy
  • Professional demeanor consistent with a luxury brand
  • Valid driver’s license with a clean driving record

Why Work Here?

At Tom Wood Group, you’re more than an employee—you’re a part of a family-owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different?

  • A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
  • Opportunities to advance across multiple industries and locations
  • A culture that values your contributions and celebrates success
  • Comprehensive benefits designed to support you and your family 

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements:

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.