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Internal Service Advisor Jobs in Alberta (NOW HIRING)

Gateway Toyota

Service Advisor

Edmonton, AB · On-site

The Internal Service Advisor is responsible for coordinating the service and repair needs of vehicles being traded, purchased, reconditioned, and prepared for sale or delivery. This position plays an ...

WCB Alberta

Disability Advisor

Edmonton, AB · Hybrid

CA$61K - CA$71K/yr

Disability Advisor Job Type: Temporary Long Term (Fixed Term) / Full time Job Location: Edmonton ... service skills are required for success in the role * Ability to deal with all customers (internal ...

Harry Rosen, Inc.

Style Advisor

Edmonton, AB · On-site

A passion for inspiring repeat business by creating exceptional customer service experiences both ... An employer that values internal growth and promotion and is committed to succession planning for ...

National Bank

Banking Advisor

Edmonton, AB · On-site

We offer many career opportunities and encourage internal mobility. Our training programs use on ... Advisory service experience, inclusive attitude and openness to diversity Your benefits In addition ...

Co op

Equipment Team Advisor

Cypress County, AB

You will work closely with producers, suppliers, internal teams, and industry partners to grow ... Promote the Coop brand and values through exceptional guest service and community participation.

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Internal Service Advisor information

What is an internal service advisor?

An Internal Service Advisor acts as a liaison between service departments and internal teams, ensuring smooth communication and workflow. They coordinate repairs, maintenance, and service requests while keeping records and managing timelines. Their role is crucial in maintaining efficiency, customer satisfaction, and operational effectiveness within the organization. Strong organizational and communication skills are essential for success in this position.

What are some typical challenges faced by internal service advisors in their daily work?

Internal Service Advisors often face the challenge of balancing multiple service requests from different departments while maintaining prompt and effective communication. They may handle competing priorities, urgent escalations, and the need to coordinate with various teams to resolve issues efficiently. Being proactive, detail-oriented, and adaptable helps Advisors manage expectations and deliver timely solutions. Working in this role provides valuable experience in cross-functional collaboration and often leads to opportunities for advancement into broader service management or operational roles.

What are the key skills and qualifications needed to thrive as an internal service advisor, and why are they important?

To excel as an Internal Service Advisor, you need a firm understanding of internal processes, customer service protocols, and problem-solving abilities, often supported by experience in service coordination or a related administrative field. Familiarity with help desk ticketing systems, CRM platforms, and standard office productivity software is usually required. Strong interpersonal communication, organization, and adaptability are standout soft skills in this role. These skills help ensure efficient service delivery, seamless collaboration between departments, and high satisfaction among internal stakeholders.

What are popular job titles related to Internal Service Advisor jobs in Alberta?

For Internal Service Advisor jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Internal Service Advisor jobs in Alberta look for?

The top searched job categories for Internal Service Advisor jobs in Alberta are:

Internal Service Advisor jobs near you
Infographic showing various Internal Service Advisor job openings in Alberta as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Service Advisor

Gateway Toyota

Edmonton, AB • On-site

Full-time

Posted 4 days ago

Job description

Gateway Toyota is looking for an Internal Service Advisor.

We are looking for a detail-oriented, organized, and team-focused Internal Service Advisor to work closely with our New and Used Vehicle Sales Departments.

The Internal Service Advisor is responsible for coordinating the service and repair needs of vehicles being traded, purchased, reconditioned, and prepared for sale or delivery. This position plays an important role in keeping vehicles moving efficiently through the Service Department while ensuring Sales has clear and timely communication about vehicle status, required repairs, costs, and completion timelines.


Key Responsibilities
  • Act as the primary point of contact between the Service Department and New & Used Vehicle Sales Departments.
  • Coordinate inspections and service requirements for trade-in and purchased vehicles.
  • Review technician findings and determine required repairs and maintenance.
  • Prepare and maintain accurate internal repair orders.
  • Communicate repair requirements, estimates, and completion timelines to Sales.
  • Obtain appropriate authorization for additional work.
  • Coordinate with technicians, parts, detail, and Sales to keep vehicles moving through the reconditioning process.
  • Monitor vehicles throughout the repair process and follow up on outstanding work.
  • Prioritize work based on vehicle delivery dates and Sales Department requirements.
  • Ensure vehicles are properly serviced and ready for sale or customer delivery.
  • Track and communicate vehicle status from initial inspection through completion.
  • Assist with warranty or manufacturer-related repairs when applicable.
  • Ensure all required documentation is complete and accurate.
  • Identify additional maintenance or repairs that should be addressed before a vehicle is sold.
  • Maintain clear communication regarding delays, parts availability, unexpected repairs, and changes to estimated completion times.
  • Help maintain an efficient workflow between Sales and Service.
  • Provide exceptional internal customer service to Sales while maintaining a professional and positive working relationship with the Service team.
What We're Looking For

The ideal candidate will be:

  • Highly organized and able to manage multiple vehicles and priorities at once.
  • Detail-oriented with strong follow-up skills.
  • Comfortable working in a fast-paced dealership environment.
  • An excellent communicator who can effectively work with Sales, Technicians, Parts, and Management.
  • Confident discussing vehicle repairs, maintenance, and recommendations.
  • Able to prioritize urgent work and manage changing deadlines.
  • Comfortable using dealership computer systems and repair order software.
  • Reliable, professional, and accountable.
  • A strong team player who understands the importance of keeping vehicles moving through the dealership efficiently.

Previous Service Advisor, Automotive Technician, Parts, or dealership experience is an asset.

Why Work for Gateway Toyota:

  • As a team we strive for the best Customer Experience for our customers.
  • Great Team Atmosphere
  • Friendly Environment
  • Benefits Package for Permanent Staff

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!