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Internal Service Advisor Jobs in Alberta (NOW HIRING)

Finning

Service Advisor - OEM

Edmonton, AB

... internal OEM activities * Active participation in the weekly Customer Service meetings and monthly Safety meetings Qualifications: * 3+ years' work experience in an operations/manufacturing ...

Country Hills Ford

CA$45K - CA$60K/yr

At Country Hills Ford , we're searching for an Internal Advisor/Dispatcher who thrives in a fast ... Perform service department administrative tasks as directed by management * Report any situation or ...

Harry Rosen, Inc.

Style Advisor

Edmonton, AB · On-site

A passion for inspiring repeat business by creating exceptional customer service experiences both ... An employer that values internal growth and promotion and is committed to succession planning for ...

National Bank

Banking Advisor

Calgary, AB · On-site

We offer many career opportunities and encourage internal mobility. Our training programs use on ... Prerequisites : * Customer service experience, inclusive attitude and openness to diversity

National Bank

Banking Advisor

Calgary, AB · On-site

We offer many career opportunities and encourage internal mobility. Our training programs use on ... Prerequisites : * Customer service experience, inclusive attitude and openness to diversity

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Internal Service Advisor information

What is the hardest job at a car dealership?

An Internal Service Advisor at a car dealership often faces the hardest job, as they must manage customer concerns, coordinate repairs, and ensure service quality under time pressure. This role requires strong communication skills, technical knowledge, and the ability to handle stressful situations regularly.

What are some typical challenges faced by Internal Service Advisors in their daily work?

Internal Service Advisors often face the challenge of balancing multiple service requests from different departments while maintaining prompt and effective communication. They may handle competing priorities, urgent escalations, and the need to coordinate with various teams to resolve issues efficiently. Being proactive, detail-oriented, and adaptable helps Advisors manage expectations and deliver timely solutions. Working in this role provides valuable experience in cross-functional collaboration and often leads to opportunities for advancement into broader service management or operational roles.

What does an internal service advisor do?

An internal service advisor is a professional who acts as a liaison between customers and the service department in an automotive or service setting. They assess customer needs, explain repair options, prepare estimates, and coordinate service appointments, often using dealership management systems. Strong communication skills and technical knowledge are essential for this role.

What is the highest paid position at a car dealership?

At a car dealership, the highest paid position is typically the General Manager or Dealer Principal, who oversees all operations and sales. These roles often have significant experience, leadership skills, and may earn six-figure salaries plus bonuses. Other high-paying roles include Service Director and Finance Director, depending on the dealership size and structure.

Where do service advisors make the most money?

Service advisors tend to earn higher salaries at dealerships and auto repair shops that specialize in luxury or high-end vehicles, as these locations often offer higher commissions and bonuses. Additionally, those working in regions with a higher cost of living or at facilities with a strong customer base and good reputation typically have greater earning potential. Experience, certifications, and strong customer service skills also contribute to higher income levels for service advisors.

What are the key skills and qualifications needed to thrive in the Internal Service Advisor position, and why are they important?

To excel as an Internal Service Advisor, you need a firm understanding of internal processes, customer service protocols, and problem-solving abilities, often supported by experience in service coordination or a related administrative field. Familiarity with help desk ticketing systems, CRM platforms, and standard office productivity software is usually required. Strong interpersonal communication, organization, and adaptability are standout soft skills in this role. These skills help ensure efficient service delivery, seamless collaboration between departments, and high satisfaction among internal stakeholders.

What is an Internal Service Advisor job?

An Internal Service Advisor acts as a liaison between service departments and internal teams, ensuring smooth communication and workflow. They coordinate repairs, maintenance, and service requests while keeping records and managing timelines. Their role is crucial in maintaining efficiency, customer satisfaction, and operational effectiveness within the organization. Strong organizational and communication skills are essential for success in this position.

What are popular job titles related to Internal Service Advisor jobs in Alberta? For Internal Service Advisor jobs in Alberta, the most frequently searched job titles are:
What job categories do people searching Internal Service Advisor jobs in Alberta look for? The top searched job categories for Internal Service Advisor jobs in Alberta are:
Internal Service Advisor jobs near you
Infographic showing various Internal Service Advisor job openings in Alberta as of July 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 6% Hybrid, and 7% Remote job distribution.

Internal Service Advisor

Kaizen Automotive Group

Calgary, AB

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 14 days ago

Job description

Rev Up Your Career at Sunridge Auto in Calgary, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Sunridge Auto embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Sunridge Auto, you’ll step into a fastpaced, forwardthinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Sunridge Auto is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. FullTime employees enjoy a robust benefits package, including:

• Competitive Compensation
• Dental & Extended Health Coverage
• Company Pension
• Paid Time Off
• Life & Disability Insurance
• Employee & Family Assistance Programs
• Vehicle Purchase & Service Discounts
• Paid Professional Development
• CompanyWide Appreciation Events
• And SO MUCH MORE!


Position Summary 


The Internal Service Advisor serves as the primary liaison between the Service Department and internal dealership departments such as Sales, Used Vehicle, Warranty, and Parts. This role ensures that all internal repair requests are documented accurately, communicated efficiently, and completed in alignment with OEM standards. The ideal candidate is detail-oriented, highly organized, and skilled at coordinating multiple internal workflows in a fast-paced dealership environment. 


Key Responsibilities 

  • Manage and process all internal service repair orders for new and used vehicles.
  • Communicate effectively with Sales, Used Vehicle, Parts, and Service teams to coordinate repair needs and timelines.
  • Document repair requests clearly and ensure accuracy of all internal repair orders.
  • Prioritize internal work to support sales delivery deadlines, reconditioning schedules, and dealership workflow.
  • Review technician recommendations and ensure proper documentation of required repairs.
  • Coordinate parts availability, approvals, and follow-ups to avoid delays in reconditioning or delivery. 
  • Monitor repair progress, provide updates to internal departments, and ensure timely completion of work. 
  • Verify completed work for accuracy and quality before closing repair orders.
  • Ensure compliance with OEM standards, warranty regulations, and dealership policies.
  • Maintain accurate records and support reporting requirements for internal service activity. 
  • All other duties as assigned by leadership.


Qualifications 

  • Experience in an automotive dealership environment; service or internal advisor experience preferred.
  • Strong understanding of repair order processes, reconditioning workflow, and vehicle service fundamentals.
  • Excellent communication and collaboration skills with cross functional teams. 
  • Strong organizational skills and ability to manage multiple priorities with accuracy.
  • Proficiency with dealership management systems (DMS) and OEM service platforms. 
  • High attention to detail and strong problem-solving abilities. 
  • Valid driver’s license and clean driving record required. 
  • Automotive or business-related education or certification is an asset. 

INDCFO


CAD $36,000.00 - CAD $72,000.00 /Yr.

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