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Internal Service Advisor Jobs in Houston, TX (NOW HIRING)

Kraft Tank Corporation

Service Advisor

La Porte, TX · On-site

The Service Advisor is responsible for assisting with scheduling resources for the service, repair ... This role requires a high level of organization and customer service both to internal and external ...

Gay Buick GMC

Service Advisor

Dickinson, TX · On-site

The Service Advisor acts as liaison between the client and the service technician and works with ... Replies to voice and e-mail messages in a timely manner where either internal or external clients ...

Gay Buick GMC

Service Advisor

Dickinson, TX · On-site

The Service Advisor acts as liaison between the client and the service technician and works with ... Replies to voice and e-mail messages in a timely manner where either internal or external clients ...

Gay Buick GMC

Service Advisor

Dickinson, TX · On-site

The Service Advisor acts as liaison between the client and the service technician and works with ... Replies to voice and e-mail messages in a timely manner where either internal or external clients ...

Gay Buick GMC

Service Advisor

Dickinson, TX

The Service Advisor acts as liaison between the client and the service technician and works with ... Replies to voice and e-mail messages in a timely manner where either internal or external clients ...

Island Marine Center

Service Advisor

Seabrook, TX · On-site

The Service Advisor is responsible for providing support to the Service Manager, Service Team, and ... Responsibilities include working with the customer (either internal or external) to get the ...

Kraft Tank Corporation

Service Advisor

La Porte, TX · On-site

Description The Service Advisor is responsible for assisting with scheduling resources for the ... This role requires a high level of organization and customer service both to internal and external ...

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Internal Service Advisor information

See Houston, TX salary details

$11

$24

$43

How much do internal service advisor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for internal service advisor in Houston, TX is $24.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $28.46 per hour, depending on experience, location, and employer.

What is an internal service advisor?

An Internal Service Advisor acts as a liaison between service departments and internal teams, ensuring smooth communication and workflow. They coordinate repairs, maintenance, and service requests while keeping records and managing timelines. Their role is crucial in maintaining efficiency, customer satisfaction, and operational effectiveness within the organization. Strong organizational and communication skills are essential for success in this position.

What are some typical challenges faced by internal service advisors in their daily work?

Internal Service Advisors often face the challenge of balancing multiple service requests from different departments while maintaining prompt and effective communication. They may handle competing priorities, urgent escalations, and the need to coordinate with various teams to resolve issues efficiently. Being proactive, detail-oriented, and adaptable helps Advisors manage expectations and deliver timely solutions. Working in this role provides valuable experience in cross-functional collaboration and often leads to opportunities for advancement into broader service management or operational roles.

What are the key skills and qualifications needed to thrive as an internal service advisor, and why are they important?

To excel as an Internal Service Advisor, you need a firm understanding of internal processes, customer service protocols, and problem-solving abilities, often supported by experience in service coordination or a related administrative field. Familiarity with help desk ticketing systems, CRM platforms, and standard office productivity software is usually required. Strong interpersonal communication, organization, and adaptability are standout soft skills in this role. These skills help ensure efficient service delivery, seamless collaboration between departments, and high satisfaction among internal stakeholders.

What are popular job titles related to Internal Service Advisor jobs in Houston, TX?

For Internal Service Advisor jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Internal Service Advisor jobs in Houston, TX look for?

The top searched job categories for Internal Service Advisor jobs in Houston, TX are:

What cities near Houston, TX are hiring for Internal Service Advisor jobs?

Cities near Houston, TX with the most Internal Service Advisor job openings:

Internal Service Advisor jobs near you
Infographic showing various Internal Service Advisor job openings in Houston, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $51,513 per year, or $24.8 per hour.

Service Advisor

Siddons-Martin Emergency Group

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 hours ago

Job description

Siddons-Martin Emergency Group Benefits
Employee-owned company!
Monday-Friday schedule
Company Sponsored Benefits:
• Medical (PPO & HDHP options), Company
HSA match, Dental, Vision, Short-Term
Disability, Accident and Hospital Indemnity
Insurance, Telehealth, Voluntary Life
Insurance, Voluntary Critical Illness
• 401K with Employer Match
• Employee Stock Ownership Program
• Paid Holidays and Paid Time Off
• 4 Weeks Paid Parental Leave
• Paid Training & Safety Equipment
Company Paid Benefits:
• Basic Life & AD&D, Critical Illness
• Insurance, Long-Term Disability
• Employee Assistance Program
• Verizon Wireless Company Discount (eligibility requirements)
Summary
The purpose of the Service Advisor is to act as the primary representative and link between customers and the service department. This role focuses on providing excellent customer service, coordinating repair or maintenance work, and ensuring customer satisfaction.
Duties and Responsibilities
Unless otherwise specified, the Service Advisor is responsible for participating in daily internal service-related interactions. The responsibility includes, but is not limited to, a dedication to the company's mission statement, to company profitability and 100% customer satisfaction.
  • Greet customers and determine their needs or concerns.
  • Listen carefully, document symptoms or issues, and translate them into clear work orders for shop foreman and technicians.
  • Communicate clearly with shop leadership to ensure customer concerns are understood.
  • Create and manage work orders in the system.
  • Track job progress and update customers as required.
  • Prepare repair / sales cost estimates.
  • Explain recommended services, repair estimates, and timelines to customers.
  • Obtain customer approval for work prior to proceeding.
  • Finalize work orders, create invoices and explain repairs to customers upon pickup.
  • Participate in morning meetings to plan the day.
  • Record customer interactions in CRM.
  • Support warranty claims and parts returns when necessary.
  • Conduct customer follow-ups to ensure satisfaction after service.
  • Always maintain a neat and professional personal appearance and workspace.
  • Abide by all company policies, procedures and processes.
  • Maintain a professional and successful working relationship with Pierce Manufacturing personnel.
  • Follow all policies and procedures as defined in the Pierce Manufacturing operations manual.
  • Work with and maintain a productive and professional relationship with all segments of the company.
  • Other tasks as assigned by the Service Manager.

Supervisory Responsibilities
This role has no supervisory responsibilities. In the absence of the Service Manager, the Service Manager may assign tasks based on the needs of the service center.
Qualifications
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Must be able to work in a fast-paced environment, meeting deadlines and adjusting to changing priorities.
  • Must be able to clearly demonstrate the ability to reach performance goals set by the Service Manager and company.
  • Experience within the automotive, heavy truck or emergency vehicle service industry is preferred.
  • Dedication to excellent customer service and overall company success.
  • Ability to engage in and maintain both clear, positive and professional relationships with fellow employees, vendors and customers.
  • Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs, as well with any other company provided software.

Education and/or Experience
  • High school diploma or equivalent
  • 3 to 5 Plus years with experience in an automotive service-related industry preferred
  • Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry.
  • Experience in communicating required and/or recommended repairs to customers.
  • Experience answering phones.
  • Experience in creating estimates and quotes.

Certificates, Licenses, Registrations
  • EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications are a plus.

Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand, walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

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