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Service Advisor Fca Stellantis Jobs (NOW HIRING)

Bill Volz's Westchester

Service Advisor

Cortlandt Manor, NY · On-site

$64K - $100K/yr

Experienced FCA-Stellantis Service Advisor/Writer About Us Volz Auto Group is a family owned and operated, well-established growing dealership under a 4 dealer umbrella. Choosing us means you'll work ...

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Service Advisor Fca Stellantis information

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How much do service advisor fca stellantis jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for service advisor fca stellantis in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

How does a Service Advisor at FCA Stellantis typically interact with technicians and customers to ensure a smooth service process?

As a Service Advisor at FCA Stellantis, you act as the main point of contact between customers and the service department. Your role involves clearly communicating customer concerns to technicians, updating customers on repair progress, and explaining service recommendations in an understandable way. Daily, you’ll coordinate with technicians to clarify job orders, prioritize repair schedules, and ensure quality standards are met. Effective communication and organizational skills are essential for managing multiple cases and providing a positive customer experience. This collaborative environment helps build trust and supports both customer satisfaction and team efficiency.

What is the difference between Service Advisor Fca Stellantis vs Service Writer Fca Stellantis?

AspectService Advisor Fca StellantisService Writer Fca Stellantis
CredentialsCustomer service skills, automotive knowledge, certificationsCustomer service skills, automotive knowledge, certifications
Work EnvironmentDealership service department, interacting with customers and techniciansDealership service department, interacting with customers and technicians
Employer & IndustryFCA Stellantis dealerships, automotive service industryFCA Stellantis dealerships, automotive service industry

Both Service Advisor and Service Writer roles at FCA Stellantis involve customer interaction, vehicle repair scheduling, and technical knowledge. The main difference is that Service Advisors often provide technical explanations and vehicle assessments, while Service Writers focus on documenting customer concerns and processing service orders. Both positions require strong communication skills and automotive familiarity, making them closely related but with distinct responsibilities within the dealership service team.

What are the key skills and qualifications needed to thrive as a Service Advisor at FCA Stellantis, and why are they important?

To thrive as a Service Advisor at FCA Stellantis, you need automotive knowledge, customer service skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (such as CDK or Reynolds & Reynolds), OEM service software, and understanding of warranty processes are crucial. Strong communication, problem-solving abilities, and organizational skills help build trust with customers and manage multiple tasks efficiently. These skills ensure accurate service recommendations, customer satisfaction, and smooth workflow within the dealership environment.

What does a Service Advisor do at FCA Stellantis?

A Service Advisor at FCA Stellantis acts as the main point of contact between customers and the service department. They are responsible for greeting customers, understanding their vehicle issues, and communicating repair and maintenance needs to technicians. Service Advisors also provide estimates, explain necessary repairs, and ensure customer satisfaction throughout the service process. Their role requires strong communication and organizational skills, as well as a good understanding of automotive systems.
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Service Advisor Fca Stellantis jobs near you
Infographic showing various Service Advisor Fca Stellantis job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,941 per year, or $25.9 per hour.
Service Advisor FCA-Stellantis

Service Advisor FCA-Stellantis

Bill Volz's Westchester Auto Corp

Cortlandt Manor, NY

$61K - $100K/yr

Other

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

Description

Experienced FCA-Stellantis Service Advisor/Writer 

What We Offer

  • Long- term Growth Opportunities
  • Medical, Dental, and Vision Insurance 
  • 401k match
  • Additional benefits
  • Competitive pay

Requirements

 Duties: 

  • Assist customer in ascertaining their automotive needs and advising them of repair options while assisting customer with any questions or concerns through the invoice process.
  • Consult with customer on applicable service specials.
  • Gather and decode customer information to effectively and accurately relay concerns to technicians.
  • Document services declined and advise customer of current and future needs to their vehicle.
  • Foster and promote a safe and healthy work environment, maintaining safe work practices at all times.
  • Maintain excellent CSI scores through constant communication with customers during and after service visits to satisfy all customer needs.
  • Build strong relationships with the customers.


Requirements:

- Previous experience as a Service Writer preferred or automotive experience.
- Strong communication and customer service skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Detail-oriented with excellent organizational skills
- Proficient computer skills for creating work orders and maintaining records

- Valid driver's license and clean driving record

- Willing to submit to pre-employment drug screen and background check


Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.



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