Insurance Tpa Jobs in Indiana (NOW HIRING)

Group 1001is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.

Why This Role Matters:

TheBusiness OperationsAnalyst will manage multiple aspects of operational oversight of Group1001's blocksof business managed byourThird-PartyAdministrators(TPA). This role is critical to ensuring financial accuracy, operational integrity, and adherence to service level agreements. The analyst will serve as a key liaison between Group1001 and the TPAs,ensuringall reconciliation activities, transaction monitoring, and reporting are executed accurately andtimely. The successful candidate will bring a strong analytical mindset, attention to detail, and the ability to collaborate effectively across teams to drive operational excellence.

• Perform suspense and gain/loss reconciliation,identifyingand resolving discrepancies, conducting root cause analysis of variances, and ensuringaccuratefinancial reporting internally and with TPAs.

• Maintain daily queue hygiene and perform monthly operational process reviews, prioritizing work, ensuringtimelyresolution of outstanding items, andidentifyingtrends, gaps, and opportunities for improvement.

• PartnerwiththeOperational Excellenceteamand OpsLeadership toreview andshepherd guideline changesthroughtheinternal and TPA processes,ensuring alignmentwith industryand compliance standards.

• Monitor TPA Service Level Agreement (SLA) performance and oversee pending and failed transaction monitoring, tracking key metrics, escalating issues as needed, partnering with the TPA to investigate, resolve, and prevent recurrence, and collaborating with the Data team to create controls leveraging our data warehouse.

• Conduct ad-hoc reporting and analysisto support business decisions, audits, and operational reviews.

• Drive business process alignment between Group1001 and the TPA, ensuring consistent execution of standard operating procedures andidentifyingautomation opportunities.

• Serve as a liaison between Group1001's internal Operations team and the TPA's Operations and Technology team,acting as avoice of theprocess to ensurebusinessneeds are clearlytranslated into the TPAsystem and processimplementations- validating thatTPA technologychanges,configurations,andprocessupdates fullymeetGroup1001'soperationaland business requirementsbefore, during, andafterdeployment.

• Support the rollout of new TPA processes, spanning both business process redesign and technology-enabled improvements such as automation, system enhancements, and workflow optimization.

• Partner with internal stakeholders(Operations, Finance, Compliance, IT, Data, Distribution) to address operational issues and implement improvements.

• Document findings, prepare control reports, and support audit and compliance activitiesby presenting insights to executive leadership and providing reconciliation evidence and operational documentation.

• Bachelor's degree in Finance, Accounting, Business Administration, ora relatedfield.

• 3+ years of experience in operations, reconciliation, business analysis, or a related role within financial services or insurance.

• Strong analytical and problem-solving skills with high attention to detail.

• Proficiencyin Microsoft Excel (pivot tables, VLOOKUP, advanced formulas) and reporting tools.

• ExperiencemonitoringSLAs and managing third-party vendor relationships.

• Excellent written and verbal communication skills.

• Working understanding of operational technologies and systems used to support business needs.

• Demonstrated experience partnering withOperations, Technology, and TPA teamsto implement process and system changes.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Preferred Qualifications

• Deep understanding of annuity operations, including policy administration, premium processing, surrenders, withdrawals, and death claims.

• Prior experience in a business analysis role, including requirements gathering, process mapping, and stakeholder management.

• Experience working with Third Party Administrators (TPAs) in the insurance industry.

• Familiarity with policy administration systems and reconciliation platforms.

• Knowledge of regulatory and compliance requirements inthe lifeinsurance and annuity space.

• Experience with data visualization or BI tools (e.g.,Sigma, Power BI, Snowflake).

Key Competencies

• Analytical thinking

• Attention to detail

• Collaboration and partnership

• Accountability and ownership

• Process orientation

• Effective communication

Benefits Highlights:

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.