Insurance Program Manager Jobs in Springfield, MA

Introduction

\r\n\r\n\r\nAre you a communications and consumer engagement professional driven by public service, clarity, and community impact?Bring your expertise to a role that empowers and protects insurance consumers across the state!\r\n\r\n\r\n\r\nThe State of Connecticut, Department of Insurance (CID) is seeking an Insurance Program Coordinator 1 - Consumer Outreach and Education to lead the Division's external facing engagement and public communication initiatives. In this pivotal role, you will design, manage, and elevate consumer outreach programs, educational resources, digital communication tools, and public information campaigns that help residents navigate complex insurance issues with confidence.\r\n\r\n\r\nCONTINUE TO ENJOY\r\n\r\n\r\n\r\n Visit our new State Employee Benefits Overview page!\r\n Professional growth and development opportunities.\r\n A healthy work/life balance to all employees.\r\n\r\n\r\nPOSITION DETAILS\r\n\r\n\r\n Full-time, 40 hours/week\r\n Monday - Friday\r\n 8:00am - 4:30pm\r\n Hybrid work opportunity\r\n Located in Hartford, CT\r\n\r\n\r\nTHE ROLE\r\nYou will coordinate statewide outreach events, develop accessible educational materials, oversee AI driven and automated support systems, and administer the Division's Freedom of Information (FOI) processes-all while collaborating with legislative, legal, enforcement, and communications partners to ensure transparency, accuracy, and meaningful public engagement. This is an exciting opportunity to strengthen consumer trust, enhance service delivery, and support the Department's mission to protect and inform Connecticut's insurance consumers.\r\n\r\n\r\nABOUT US\r\n\r\n\r\nOur mission at the State of Connecticut, Connecticut Insurance Department (CID) is consumer protection. The department carries out its mission by enforcing state insurance laws to ensure policy holders are treated fairly, by providing assistance, outreach and education to help consumers make sound choices and by regulating the industry in a fair and consistent manner that fosters market competition for availability of insurance.\r\n\r\n\r\n\r\n

Selection Plan

FOR ASSISTANCE IN APPLYING:\r\nCheck out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.\r\nBEFORE YOU APPLY:\r\n\r\n Meet Minimum Qualifications: Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified. \r\n Educational Credits: List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.\r\n Resume Policy: Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position. This documentation may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.\r\n Preferred Shift/Location: Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.\r\n Timely Submission: All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing DAS.SHRM@ct.gov.\r\n Salary Calculations: For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.\r\n\r\n\r\n Note: The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.\r\n This employer may participate in EVerify and will provide the federal government with your Form I9 information to confirm work authorization.\r\n\r\nAFTER YOU APPLY:\r\n\r\n\r\n Some email providers may experience delays or issues delivering messages. To avoid missing important updates-such as referral questionnaires or interview scheduling links-please check your Personal Status Board regularly. For added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select "Update My Contact Information\r\n Referral Questions: This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).\r\n Prepare For An Interview: Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression!\r\n Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks.\r\n The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.\r\n Note: This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.\r\n\r\nQUESTIONS? WE'RE HERE TO HELP:\r\nDue to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Hayley Newhouse at hayley.newhouse@ct.gov.\r\nJoin the State of Connecticut and take your next career step with confidence!\r\n

PURPOSE OF JOB CLASS (NATURE OF WORK)

In the Insurance Department this class is accountable for directing various programs and activities of a division or office.\r\n

EXAMPLES OF DUTIES

\r\n\r\n\r\n Directs staff and operations of assigned program(s);\r\n Coordinates and plans program(s) activities;\r\n Formulates or assists in formulation of program(s) goals and objectives;\r\n Interprets and administers pertinent laws and regulations;\r\n Assists in preparation of program budget;\r\n Maintains contacts with individuals both within and outside of division who might impact on program activities;\r\n Develops, implements and manages training programs for assigned staff consisting of on-the-job training, in-house training programs and formal education;\r\n Resolves disciplinary issues;\r\n Schedules field, financial, market conduct or any other related examination and/or audits of domestic insurance companies including captive companies;\r\n Develops, implements and manages programs and activities related to regulation of insurance companies;\r\n May review financial analysis of companies, captive companies, holding companies, CPA audit reports and actuarial opinions related to foreign company application for licensure in Connecticut;\r\n May review examination, work papers and final reports;\r\n May direct insurance fraud and licensee enforcement related investigative activities;\r\n May manage development and implementation of managed care and/or utilization review regulatory functions and other related activities;\r\n Performs related duties as required.\r\n\r\n\r\n\r\n

KNOWLEDGE, SKILL AND ABILITY

\r\n\r\n\r\n Considerable knowledge of\r\n \r\n financial and business operations, statutory accounting and examination financial procedures related to insurers, fraternal benefit societies, hospital and medical service corporations and health maintenance organizations;\r\n health benefits, case management, utilization review and managed care appeals processes;\r\n consumer issues in area of health insurance or managed care;\r\n program development and management in areas of health care, health insurance and customer service;\r\n \r\n \r\n Knowledge of\r\n \r\n and ability to apply relevant state and federal laws, statutes and regulations;\r\n and ability to apply management principles and techniques;\r\n business operations of health care providers and health maintenance organizations;\r\n methods used by other state insurance regulatory bodies;\r\n in-service training and instructional methods;\r\n economic and research techniques;\r\n state legislative process;\r\n \r\n \r\n Considerable\r\n \r\n interpersonal skills;\r\n oral and written communication skills;\r\n \r\n \r\n Ability to interpret proposed legislation and determine application and impact on program.\r\n\r\n\r\n\r\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

Eight (8) years of experience in insurance regulation, the insurance industry, managed care or health care administration.\r\n

MINIMUM QUALIFICATIONS - SPECIAL EXPERIENCE

\r\n\r\nAt least one (1) year of the General Experience must have been in a lead capacity over professional staff.\r\n\r\n\r\nNOTE: For state employees this experience is interpreted at the level of an Insurance Associate Examiner.\r\n\r\n\r\n

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

\r\n\r\n\r\n\r\n College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.\r\n A Master's degree in accounting, business, health care management, insurance, finance, economics or actuarial science may be substituted for one (1) additional year of the General Experience.\r\n A designation of Certified Public Accountant (CPA) and/or Certified Financial Examiner (CFE) may be substituted for one (1) additional year of the General Experience.\r\n A designation of Certified Life Underwriter (CLU) or Certified Property and Casualty Underwriter (CPCU) may be substituted for one (1) additional year of the General Experience.\r\n\r\n\r\n\r\n\r\n

PREFERRED QUALIFICATIONS

\r\n\r\n Experience coordinating public outreach, community engagement, or consumer education initiatives, including event planning, presentations, stakeholder follow-up, and development of outreach materials.\r\n Experience developing, editing, or maintaining public-facing educational content, including web pages, FAQs, notices, alerts, brochures, presentations, or similar informational resources for external stakeholders.\r\n Experience working with consumer protection, insurance, health care, financial services, public administration, regulatory, or similar subject matter.\r\n Experience managing, supporting, or administering Freedom of Information, public records, records management, document review, or similar compliance-based processes.\r\n Experience using data, metrics, tracking tools, or reports to evaluate program activity, customer service performance, outreach impact, digital engagement, or operational outcomes Experience preparing written summaries, briefing materials, reports, and standard operating procedures.\r\n Experience supporting digital customer service tools, call center resources, website content, automated workflows, chatbots, Interactive Voice Response (IVR) systems, or similar public-facing technology platforms.\r\n\r\n\r\n

SPECIAL REQUIREMENTS

\r\n\r\n\r\n\r\n Incumbents in this class in specific program positions may be required to possess special qualifications, credentials or requirements. Examples include but are not limited to membership in the Connecticut Bar, associate or full membership in a particular actuarial society, possession of a current license as a Registered Nurse in Connecticut or a Multistate or Compact Registered Nurse license, or possession of a CPA,CLU OR CPCU certification and/or designation.\r\n Incumbents in this class may be required to travel.\r\n\r\n\r\n\r\n\r\n

Conclusion

AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER\r\nThe State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.\r\n

ACKNOWLEDGEMENT

As defined by Sec. 5-196\r\nof the Connecticut General Statutes, a job class is a position or group of\r\npositions that share general characteristics and are categorized under a single\r\ntitle for administrative purposes. As such, a job class is not meant to\r\nbe all-inclusive of every task and/or responsibility.\r\n