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Insurance Call Center Jobs in Minnesota (NOW HIRING)

Community Dental Care

Call Center Manager

Maplewood, MN · On-site

$25 - $30/hr

Join Our Team as a Call Center Manager at the Carlton Street clinic. This position oversees the ... Comprehensive medical, dental and life insurance * Paid time off and holiday pay * 401k plus ...

COMMUNITY DENTAL CARE

Call Center Manager

Saint Paul, MN · On-site

$25 - $30/hr

Join Our Team as a Call Center Manager at the Carlton Street clinic. This position oversees the ... Comprehensive medical, dental and life insurance * Paid time off and holiday pay * 401k plus ...

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your ...

TriNet

Call Center Representative

Minneapolis, MN · On-site

$20/hr

Free Life Insurance * H.S.A. and F.S.A. plans available * Paid Time Off starting at two weeks a ... Call Center experience is a plus * Knowledgeable on current processes and procedures, promotions ...

Johnstone Supply

Call Center Associate

Bloomington, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your ...

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your ...

Motor Works Auto

Call Center Representative

Waite Park, MN · On-site

$18 - $21/hr

... Insurance | No Cold Calling | Paid Training Looking for a customer service job where you can make a ... banking, or a call center is a plus--but not required. Schedule Full-time position with a ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... We're a nonprofit, integrated health care organization, providing health insurance in six states ...

Gaming Enterprise

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative ... insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... We're a nonprofit, integrated health care organization, providing health insurance in six states ...

Mystic Lake

Call Center Representative

Prior Lake, MN

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative ... insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness ...

Mystic Lake

Call Center Representative

Prior Lake, MN

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative ... insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness ...

Gaming Enterprise

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative ... insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... We're a nonprofit, integrated health care organization, providing health insurance in six states ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Minnesota

Insurance Call Center information

See Minnesota salary details

$10

$16

$24

How much do insurance call center jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for insurance call center in Minnesota is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.61 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Minnesota? The most popular types of Insurance Call Center jobs in Minnesota are:
What are popular job titles related to Insurance Call Center jobs in Minnesota? For Insurance Call Center jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Minnesota look for? The top searched job categories for Insurance Call Center jobs in Minnesota are:
What cities in Minnesota are hiring for Insurance Call Center jobs? Cities in Minnesota with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Minnesota as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,073 per year, or $16.9 per hour.

Call Center Manager

Community Dental Care

Maplewood, MN • On-site

$25 - $30/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 15 days ago

Job description

Join Our Team as a Call Center Manager at the Carlton Street clinic. This position oversees the daily operations of the Call Center scheduling team, ensuring that patient inquiries are handled efficiently, professionally, and in accordance with clinic standards. The Call Center Manager monitors employee performance, and trains and coaches Scheduling Coordinators who work in the Call Center.
Who We Are
Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.
Responsibilities
Call Center Manager Responsibilities
  • Manage and coach a team of call center representatives.
  • Monitor call quality, productivity, and performance metrics
  • Oversee patient scheduling, and communications using Open Dental and Solutionreach.
  • Handle escalated patient concerns and ensure excellent customer service.
  • Assist with hiring, training, and staff development.
  • Improve workflows and drive team performance.

Qualifications
  • 3+ years of call center or customer service leadership experience.
  • Experience with Open Dental and Solutionreach preferred.
  • Strong leadership, communication, and coaching skills.
  • Ability to manage performance metrics and improve processes.
  • Healthcare or dental industry experience preferred.

Call Center Hours
Monday through Thursday: 8:00am - 4:30pm
Friday: 8:00am - 2:00pm
What We Offer
  • Meaningful work in a collaborative environment that fosters professional growth
  • Comprehensive medical, dental and life insurance
  • Paid time off and holiday pay
  • 401k plus company match

About Us
At Community Dental Care, we provide high-quality dental care in a caring, culturally respectful manner. Our team of over 300 employees are committed to our mission and seek to make a meaningful difference in the lives of others. We value our staff and equip them with the tools and training needed to be successful.
Community Dental Care is an Equal Opportunity Employer. We recognize that our diversity makes us stronger and empowers us to serve our patients in a culturally sensitive manner.

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