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Insurance Call Center Jobs in Minnesota (NOW HIRING)

Staffmark Group

Call Center Representative

Minneapolis, MN · On-site

$17 - $18/hr

Now hiring for a Call Center Representative in Minneapolis, MN Pay Rate: $17.00 - $18.00 per hour ... Life and Disability Insurance for added peace of mind. * Optional 401(k) Plan to help you prepare ...

Internet Brands

Call Center Representative

Minneapolis, MN · On-site +1

$20/hr

We are seeking qualified Call Center Representatives to join our high-volume call center team based ... Medical, Dental and Vision insurance. * PTO and paid holidays! * Cafeteria onsite and a subsidized ...

Medix

Call Center Receptionist

Minneapolis, MN · On-site

$22 - $28.46/hr

Job Summary Our client is seeking a dedicated Call Center Receptionist. The primary ... Term Life Insurance Plan. * We will consider for employment all qualified Applicants, including ...

Marvin

Call Center Operator

Warroad, MN · On-site

$19 - $22/hr

A Call Center Operator supports customers by interacting with them over the phone in order to ... From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) ...

Marvin

Call Center Operator

Warroad, MN · On-site

$19 - $22/hr

Job Overview A Call Center Operator supports customers by interacting with them over the phone in ... From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) ...

Marvin

Call Center Operator

Warroad, MN

$19 - $22/hr

Job Overview A Call Center Operator supports customers by interacting with them over the phone in ... From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) ...

Marvin

Call Center Operator

Warroad, MN

$19 - $22/hr

Job Overview A Call Center Operator supports customers by interacting with them over the phone in ... From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) ...

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your ...

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... We're a nonprofit, integrated health care organization, providing health insurance in six states ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... We're a nonprofit, integrated health care organization, providing health insurance in six states ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... We're a nonprofit, integrated health care organization, providing health insurance in six states ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... We're a nonprofit, integrated health care organization, providing health insurance in six states ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$20.27/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... We're a nonprofit, integrated health care organization, providing health insurance in six states ...

Mystic Lake

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative ... insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Minnesota

Insurance Call Center information

See Minnesota salary details

$10

$16

$24

How much do insurance call center jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for insurance call center in Minnesota is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.61 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Minnesota? The most popular types of Insurance Call Center jobs in Minnesota are:
What are popular job titles related to Insurance Call Center jobs in Minnesota? For Insurance Call Center jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Minnesota look for? The top searched job categories for Insurance Call Center jobs in Minnesota are:
What cities in Minnesota are hiring for Insurance Call Center jobs? Cities in Minnesota with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Minnesota as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,073 per year, or $16.9 per hour.
Call Center Representative

Call Center Representative

Staffmark Group

Minneapolis, MN • On-site

$17 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Now hiring for a Call Center Representative inMinneapolis, MN
Pay Rate: $17.00 - $18.00 per hour
Available Shifts: 8:00 AM-4:30 PM or 8:30 AM-5:00 PM | Training Schedule: 2 days, 9:00 AM-4:30 PM
Dress Code: Business casual (jeans permitted with a professional shirt; no shorts, sandals, or Crocs)

Customer Happiness Specialist (Yes, It's a Real Job!)

Looking for Call Center Representative jobs in Minneapolis where great communication makes a real difference? Are you a strong communicator who enjoys helping people and providing accurate information? Join our team as a Call Center Representative and use your customer service skills to assist callers, answer questions, and provide professional support in a structured, fast-paced environment. This opportunity is ideal for individuals who are detail-oriented, dependable, and comfortable following established processes.

Call Center Representative Qualifications & Requirements
  • Previous customer service, call center, contact center, administrative, or related experience preferred.
  • Strong verbal communication skills with the ability to clearly and professionally assist customers over the phone.
  • Ability to follow detailed scripts, procedures, and compliance guidelines with accuracy.
  • Excellent attention to detail with strong data entry and documentation skills.
  • Comfortably handle confidential information while maintaining professionalism and discretion.
  • Ability to navigate computer systems, enter information accurately, and learn new software platforms.
  • Strong listening skills with the ability to understand customer questions and provide appropriate responses.
  • Reliable and dependable with the ability to work scheduled shifts in a structured call center environment.
  • Bilingual Spanish communication skills are preferred and are eligible for additional pay consideration.
  • Ability to work independently while contributing to team performance goals.
Employee Perks & Benefits
  • Competitive Weekly Pay
  • Comprehensive Benefits including medical, dental, and vision coverage.
  • Life and Disability Insurance for added peace of mind.
  • Optional 401(k) Plan to help you prepare for the future.
  • Supportive Team Environment focused on professional growth and customer success.

"Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility." - Staffmark, Customer Service Representative.

Pick up the headset and your new paycheck. Apply now!

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

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