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Insurance Call Center Jobs in Minnesota (NOW HIRING)

Mystic Lake

Call Center Supervisor

Prior Lake, MN · On-site

Supervises Call Center shift operations to ensure staff is routing incoming/outgoing telephone ... insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness ...

Internet Brands

Call Center Representative

Minneapolis, MN · On-site +1

$20/hr

We are seeking qualified Call Center Representatives to join our high-volume call center team based ... Medical, Dental and Vision insurance. * PTO and paid holidays! * Cafeteria onsite and a subsidized ...

Internet Brands

Call Center Representative

Minneapolis, MN · On-site +1

$20/hr

We are seeking qualified Call Center Representatives to join our high-volume call center team based ... Medical, Dental and Vision insurance. * PTO and paid holidays! * Cafeteria onsite and a subsidized ...

Internet Brands

Call Center Representative

Minneapolis, MN · On-site +1

$20/hr

We are seeking qualified Call Center Representatives to join our high-volume call center team based ... Medical, Dental and Vision insurance. * PTO and paid holidays! * Cafeteria onsite and a subsidized ...

Internet Brands

Call Center Representative

Minneapolis, MN · On-site +1

$20/hr

We are seeking qualified Call Center Representatives to join our high-volume call center team based ... Medical, Dental and Vision insurance. * PTO and paid holidays! * Cafeteria onsite and a subsidized ...

Medix

Call Center Receptionist

Minneapolis, MN · On-site

$22 - $28.46/hr

Job Summary Our client is seeking a dedicated Call Center Receptionist. The primary ... Term Life Insurance Plan. * We will consider for employment all qualified Applicants, including ...

Internet Brands

Call Center Representative

Minneapolis, MN · On-site +1

$20/hr

We are seeking qualified Call Center Representatives to join our high-volume call center team based ... Medical, Dental and Vision insurance. * PTO and paid holidays! * Cafeteria onsite and a subsidized ...

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your ...

Johnstone Supply

Call Center Associate

Minneapolis, MN · On-site

Call Center Associate Johnstone Supply - Heartland Group is now hiring a Call Center Associate for ... Life and Accidental Death & Dismemberment (AD&D) Insurance: Provides a financial payout to your ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Minnesota

Insurance Call Center information

See Minnesota salary details

$10

$16

$24

How much do insurance call center jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for insurance call center in Minnesota is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.61 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Minnesota? The most popular types of Insurance Call Center jobs in Minnesota are:
What are popular job titles related to Insurance Call Center jobs in Minnesota? For Insurance Call Center jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Minnesota look for? The top searched job categories for Insurance Call Center jobs in Minnesota are:
What cities in Minnesota are hiring for Insurance Call Center jobs? Cities in Minnesota with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Minnesota as of June 2026, with employment types broken down into 68% Full Time, 26% Part Time, 2% Temporary, 2% Contract, and 2% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,073 per year, or $16.9 per hour.
Call Center Supervisor

Call Center Supervisor

Mystic Lake

Prior Lake, MN • On-site

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 13 days ago

Mystic Lake Casino Hotel rating

8.0

Company rating: 8.0 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

17th of 136 rated casinos

Job description

Are you looking to elevate your leadership skills? Come join our premier casino resort and entertainment destination as a Call Center Supervisor ensuring all guests have a memorable experience. Enjoy weekly pay, career growth opportunities, and health benefits.

Job Overview: Supervises Call Center shift operations to ensure staff is routing incoming/outgoing telephone calls and answering guest questions accurately and timely according to the department’s high guest service standards and performance requirements.

Empower Your Future: The Work You’ll Lead:

  • Coordinates call center workflow/activities to achieve expected volume.
  • Intercedes on incoming telephone calls with difficult guests and/or calls requiring in-depth knowledge or assistance.
  • Monitors calls to ensure that performance standards are being met.
  • Maintains scheduling, department orientation, and training for all call center team members. Coaches team members to ensure a pleasant guest experience and effective operations within a fast paced, high-volume environment. Provides guidance and direction to team members including setting performance standards.
  • Interviews, selects, hires and promotes team members. Completes performance appraisals and administers disciplinary action and maintains team member performance notes.
  • Provides call center operations information to team members in a timely manner. Keeps current with all casino and hotel promotions.
  • Ensures that shift checklists and call center reports are being completed on a daily basis.
  • Monitors, audits and balances multiple systems for the department. Conducts daily system audits to ensure accurate inventory of rooms and promotional offers (CIC, Opera, Myfidelio, and CMP).
  • Conducts daily shift meetings.
  • Communicates call center information to affected departments.
  • Finalizes group preparation according to their resume.

Job Requirements:

  • A combination of post-high school education and/or call center, hotel or leadership experience in a guest/client focused environment to equal 1 year.
  • Must be able to read, write, and speak English clearly.
  • Must be able to type 35 wpm.
  • Ability to communicate with a diverse population.
  • Proficient in word-processing, spread sheets, presentations, data base and electronic software.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.

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