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Insurance Call Center Jobs in Minnesota (NOW HIRING)

TriNet

Call Center Representative

Minneapolis, MN · On-site

$20/hr

Free Life Insurance * H.S.A. and F.S.A. plans available * Paid Time Off starting at two weeks a ... Call Center experience is a plus * Knowledgeable on current processes and procedures, promotions ...

HealthPartners

Call Center Associate

Saint Paul, MN

$19.49/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... We're a nonprofit, integrated health care organization, providing health insurance in six states ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$19.49/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... We're a nonprofit, integrated health care organization, providing health insurance in six states ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$18.67 - $26.16/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... We're a nonprofit, integrated health care organization, providing health insurance in six states ...

HealthPartners

Call Center Associate

Saint Paul, MN

$19.49/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... We're a nonprofit, integrated health care organization, providing health insurance in six states ...

HealthPartners

Call Center Associate

Saint Paul, MN · On-site

$19.49/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... We're a nonprofit, integrated health care organization, providing health insurance in six states ...

Gaming Enterprise

Call Center Representative

Prior Lake, MN

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative ... insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness ...

Regions Hospital

Call Center Associate

Saint Paul, MN · On-site

$18.67 - $26.16/hr

The Call Center Associate communicates with patients, hospital staff and family members to ... We're a nonprofit, integrated health care organization, providing health insurance in six states ...

Mystic Lake

Call Center Representative

Prior Lake, MN

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative ... insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness ...

Gaming Enterprise

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative ... insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Minnesota

Insurance Call Center information

See Minnesota salary details

$10

$16

$24

How much do insurance call center jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for insurance call center in Minnesota is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.61 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Minnesota? The most popular types of Insurance Call Center jobs in Minnesota are:
What are popular job titles related to Insurance Call Center jobs in Minnesota? For Insurance Call Center jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Minnesota look for? The top searched job categories for Insurance Call Center jobs in Minnesota are:
What cities in Minnesota are hiring for Insurance Call Center jobs? Cities in Minnesota with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Minnesota as of June 2026, with employment types broken down into 68% Full Time, 26% Part Time, 2% Temporary, 2% Contract, and 2% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,073 per year, or $16.9 per hour.
Call Center Representative

Call Center Representative

TriNet

Minneapolis, MN • On-site

$20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

TriNet rating

7.5

Company rating: 7.5 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

164th of 428 rated business services

Job description

At Hero, we believe that our employees will take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.
A Call Center Representative at Hero is responsible for fielding incoming calls and inquiries, and converting them into booked appointments with our technicians and staff.
Candidates who will thrive in this role consistently exceed customers' expectations, communicate well with customers, and display empathy and a willingness to help others.
Hero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.
Amazing Benefits Package

  • Competitive Compensation: $20 per hour starting wage
  • 3% 401k Employer Contribution
  • 100% Employer Paid Benefits
    • Free Medical Benefits for employee and family (additional upgrades available at reduced cost)
    • Free Dental and Vision Benefits for employee (additional upgrades for family available)
    • Free Short-Term Disability Benefits
    • Free Long-Term Disability Benefits
    • Free Life Insurance
  • H.S.A. and F.S.A. plans available
  • Paid Time Off starting at two weeks a year
  • Six paid Holidays a year
  • Full access to Peak Health fitness and recovery center
  • Employee discounts on services - at cost pricing available
Schedule
  • Five eight-hour shifts that vary from 7:00am-9:00pm, Sun-Sat
  • Training period: Mon-Fri 7:00am-3:30pm, for two weeks in the office
  • Upon completion of training, a variety of shifts are available via shift bid and work from home options may also be available
  • Shift Bid Process: Shifts are chosen based on seniority and are subject to change as business needs change
  • Rotating on-call shifts on weekend, evenings, and some holidays with advance notice
  • Overtime is offered by management when available, and may at times be required
Essential Job Duties
  • Answer and book incoming calls, emails, and other requests projecting a professional and memorable image to the customer
  • Make outbound calls to book and confirm existing and potential customers to book the dispatch board to full capacity
  • Maximize opportunities from online lead sources
  • Adhere to the company plan for customer concerns and work to resolve them efficiently and effectively
  • Follow company prepared scripts and procedures
  • Update and maintain information into our customer database with accuracy
  • Practice first call resolution when handling calls
  • Other duties as assigned by management
Qualifications
  • Demonstrates Hero core values at a high level (T.R.U.E.)
  • High School diploma or equivalent
  • Call Center experience is a plus
  • Knowledgeable on current processes and procedures, promotions, coupons, and any other necessary information
  • Able to communicate professionally, clearly, and concisely with other team members, management, and customers
  • Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency
  • On time and prepared to work before the scheduled start time for your shift

Do you have what it takes to be a Hero? Apply Today!
Hero Home Services is an equal opportunity employer, including veterans.

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