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Insurance Call Center Jobs in Minnesota (NOW HIRING)

Gaming Enterprise

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative ... insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness ...

Mystic Lake

Call Center Representative

Prior Lake, MN

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative ... insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness ...

Mystic Lake

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative ... insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness ...

Gaming Enterprise

Call Center Representative

Prior Lake, MN · On-site

$16.50 - $20.50/hr

Come join our premier casino resort and entertainment destination as a Call Center Representative ... insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness ...

Corner Home Medical

CSR Call Center

Minneapolis, MN · On-site

$16.25 - $21/hr

Customer Service Representative - Call Center Company: Corner Home Medical Location: New Hope, MN ... Answer questions regarding product usage and insurance coverage * Create and process sales orders ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Minnesota

Insurance Call Center information

See Minnesota salary details

$10

$16

$24

How much do insurance call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for insurance call center in Minnesota is $16.86, according to ZipRecruiter salary data. Most workers in this role earn between $14.13 and $18.61 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Minnesota? The most popular types of Insurance Call Center jobs in Minnesota are:
What are popular job titles related to Insurance Call Center jobs in Minnesota? For Insurance Call Center jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Minnesota look for? The top searched job categories for Insurance Call Center jobs in Minnesota are:
What cities in Minnesota are hiring for Insurance Call Center jobs? Cities in Minnesota with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $35,073 per year, or $16.9 per hour.

Call Center Representative

Gaming Enterprise

Prior Lake, MN • On-site

$16.50 - $20.50/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted yesterday

Job description

Come join our premier casino resort and entertainment destination as a Call Center Representative! In this opportunity you will be the acting voice of our enterprise supporting guest’s questions and reservation requests. If you think dynamically and can work at a fast pace – we are looking for you! Enjoy weekly pay, 401k match starting day one, and career growth opportunities. Whatever your goals may be, let Mystic Lake Casino help get you there!
Job Overview: Creates a positive guest experience for callers by routing incoming/outgoing telephone calls, answering Club M-related questions, and taking/confirming hotel reservations, while providing a high level of service, and effective sales tactics to upsell Hotel and Casino offerings within a fast paced, high-volume environment. Provides guest service in line with SMSCGE’s culture of Purpose, Vision, Values.
Illuminate Your Future: What You'll Do:

  • Answers and routes all telephone calls to the appropriate departments according to department call script standards and enhanced Guest Service training.
  • Accepts, confirms, modifies and cancels all room and event reservations in multiple computer systems.
  • Accurately quotes rates and promotions and uses effective upsell techniques to sell upgraded room types, offer dining reservations, and amenity reservations.
  • Uses multiple computer systems to answer all Mystic Lake Casino/Hotel guest inquiries.
  • Announces all overhead paging over the casino P.A. system. Routes numeric paging requests to appropriate departments.
  • Completes daily shift checklists as assigned by supervisor.
  • Logs Housekeeping/Maintenance requests and provides required follow up with guests.
  • Keeps up-to-date utilizing department communications systems of all Casino offerings/promotions/events.
  • Participates in multi-systems daily audits to ensure accurate room/promotional inventories.
  • Audits reservations for accuracy on a daily basis.
Job Requirements:
  • Six months’ reservations, guest service or full-service hotel experience.
  • Must be able to read, write, and speak English clearly.
  • Ability to communicate with a diverse population.
  • Proficient experience with word processing, databases and electronic mail software.
  • Must be able to type 35 wpm.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.
Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.
Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.
Be the Experience. Be Bold. Be Mystic.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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