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Insurance Call Center Service Representative information

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How much do insurance call center service representative jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for insurance call center service representative in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What does an insurance call center service representative do?

An Insurance Call Center Service Representative assists customers over the phone with inquiries related to insurance policies, billing, claims, and coverage options. They help resolve issues, provide information about products and services, and process policy changes or updates as requested by customers. Representatives are trained to handle a wide range of questions and concerns professionally, ensuring a positive customer experience. They may also guide customers through the claims process and connect them with specialized agents when necessary.

What are the key skills and qualifications needed to thrive as an insurance call center service representative?

To thrive as an Insurance Call Center Service Representative, you need strong knowledge of insurance products, customer service principles, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensure are typically needed. Excellent communication, active listening, and problem-solving skills help representatives resolve customer issues efficiently and build trust. These capabilities are essential for ensuring customer satisfaction, regulatory compliance, and the overall reputation of the insurance provider.

What are some common challenges faced by insurance call center service representatives, and how can they be managed effectively?

Insurance Call Center Service Representatives often handle a high volume of calls from clients with a variety of questions or concerns, which can be challenging during peak periods. Maintaining patience and clear communication is key, especially when assisting clients who may be frustrated or anxious about their coverage or claims. Representatives also need to stay updated on policy changes and regulatory requirements, which requires ongoing learning. Effective time management and using available resources, such as knowledge bases and supportive team members, help manage these challenges and deliver excellent customer service.

What is the difference between Insurance Call Center Service Representative vs Insurance Claims Adjuster?

AspectInsurance Call Center Service RepresentativeInsurance Claims Adjuster
Required CredentialsHigh school diploma; sometimes certification in customer serviceHigh school diploma; state licensing or certification often required
Work EnvironmentCall centers, customer service officesInsurance companies, field offices, or remote
Employer & Industry UsageInsurance companies, third-party service providersInsurance carriers, independent adjusting firms
Common Search & ComparisonCustomer service, inbound calls, policy inquiriesClaims processing, damage assessment, settlement

While both roles work within the insurance industry, Insurance Call Center Service Representatives primarily handle customer inquiries and policy support via calls, focusing on service and information. Insurance Claims Adjusters evaluate claims, investigate damages, and determine settlements. The roles differ in responsibilities, with the representative focusing on customer interaction and the adjuster on claims assessment.

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What cities are hiring for Insurance Call Center Service Representative jobs?

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What job categories do people searching Insurance Call Center Service Representative jobs look for?

The top searched job categories for Insurance Call Center Service Representative jobs are:

Insurance Call Center Service Representative jobs near you

Facilities Call Center Representative

MBA Consulting Services, Inc.

Greensboro, NC • On-site

$13.50 - $17.25/hr

Other

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

MBA Consulting Services, Inc. (MBA CSi) is seeking a customer-focused Inbound Call Center Representative to support facility maintenance operations for the United States Postal Service (USPS) in Greensboro, NC. In this role, you will serve as the first point of contact for USPS Facilities teams across the country, helping to ensure building maintenance and repair issues are addressed quickly and efficiently.
This is an excellent opportunity for someone who enjoys solving problems, working in a fast-paced environment, and making a direct impact on national operations. You will work closely with internal USPS teams nationwide, managing service requests, troubleshooting issues, and delivering a high level of customer service that helps keep critical USPS facilities running smoothly.
Shift-6:50am-3:50pm Monday-Friday
Responsibilities
  • Serve as the primary point of contact for USPS Facilities teams nationwide regarding building maintenance and repair issues. (HVAC, Roofing, Building Repairs, etc.)
  • Answer and manage between 25-60 incoming calls in a fast-paced call center environment.
  • Log, track, and manage service requests using web-based systems, including Genesys IWS.
  • Research issues, troubleshoot problems, and coordinate timely resolution.
  • Provide exceptional customer service and communicate effectively with internal stakeholders across multiple locations.
  • Escalate issues as needed and follow through to ensure concerns are resolved.
  • Manage multiple priorities and adapt quickly to changing schedules and operational needs.
  • Use Microsoft Office tools, particularly Excel, to support tracking and reporting activities.
  • Support customer retention by resolving concerns quickly, professionally, and accurately.
Basic Qualifications
  • High school diploma or equivalent
  • 1-3 years of experience in call center operations, customer support, help desk support, or facilities-related support.
  • Strong verbal and written communication skills with the ability to interact professionally with teams across the country.
  • Demonstrated ability to multitask, prioritize, and solve problems in a high-volume environment.
  • Experience using Microsoft Office, including Excel, and web-based systems.
  • Self-starter with strong judgment, initiative, and attention to detail.
  • Ability to work effectively in a fast-paced, constantly changing environment.
  • Flexibility to adapt to changing priorities and schedules.
  • Ability to pass a pre-employment background check and drug screening.
  • Must be eligible to obtain and maintain a Public Trust clearance.
Preferred Qualifications
  • Associates Degree
  • Prior experience supporting facilities, maintenance, or service operations.
  • Experience using Genesys IWS or other call center/service request management systems.
  • Previous experience supporting a federal agency or government contractor environment.
  • Proven ability to build positive relationships and provide high-quality customer service in a high-volume support setting.

MBA CSi is an Equal Opportunity Employer.
Women, minorities, veterans, and individuals with disabilities are encouraged to apply.

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