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How much do information services associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for information services associate in the United States is $22.40, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Information Services Associate, and why are they important?

To thrive as an Information Services Associate, you generally need strong research abilities, attention to detail, and a bachelor’s degree in information science, library science, or a related field. Familiarity with database management systems, online research tools, and information retrieval software is typically required. Outstanding communication, customer service, and problem-solving skills help set top performers apart. These skills ensure efficient information access and support for users, contributing to effective organizational knowledge management.

What are some typical challenges an Information Services Associate might face when supporting multiple departments?

Information Services Associates often support a variety of teams, which means they need to juggle diverse requests and prioritize tasks efficiently. One common challenge is balancing the immediate needs of different stakeholders while ensuring data integrity and security. Additionally, they must quickly learn new software or systems adopted by various departments, requiring adaptability and strong communication skills. Successful associates proactively set realistic expectations and maintain clear communication with all teams involved.

What is the difference between Information Services Associate vs Library Technician?

AspectInformation Services AssociateLibrary Technician
Required CredentialsAssociate's degree or relevant certificationAssociate's degree in library technology or related field
Work EnvironmentPublic libraries, educational institutions, corporate info centersPublic and academic libraries, archives
Employer & Industry UsageLibraries, educational institutions, government agenciesLibraries, archives, museums
Common Search & ComparisonOften compared for roles involving information management and customer serviceCompared for technical support in library settings

The main difference is that Information Services Associates typically focus on customer service, information retrieval, and assisting users in various settings, while Library Technicians often handle cataloging, shelving, and technical library tasks. Both roles require similar educational backgrounds and are found in library environments, but their specific duties differ slightly.

What are Information Services Associates?

Information Services Associates are professionals who assist with managing, organizing, and distributing information within an organization. They typically support information systems, maintain databases, respond to information requests, and ensure data accuracy and accessibility. Their work may involve customer service, technical support, and administrative tasks related to information management. Information Services Associates play a key role in helping organizations make informed decisions by providing accurate and timely information.
What cities are hiring for Information Services Associate jobs? Cities with the most Information Services Associate job openings:
What are the most commonly searched types of Information Services jobs? The most popular types of Information Services jobs are:
What states have the most Information Services Associate jobs? States with the most job openings for Information Services Associate jobs include:
What job categories do people searching Information Services Associate jobs look for? The top searched job categories for Information Services Associate jobs are:
Information Services Associate jobs near you
Infographic showing various Information Services Associate job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, and 22% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,598 per year, or $22.4 per hour.
IT Services Associate (Part-time)

IT Services Associate (Part-time)

City Colleges of Chicago

Chicago, IL

Other

Posted 11 days ago

Job description

INFORMATION TECHNOLOGY SERVICE ASSOCIATE - PART-TIME

MALCOLM X COLLEGE

Malcolm X College is currently seeking a part-time IT Services Associate for the Information Technology Department. The basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success.

The mission of Malcolm X College is to provide accessible liberal arts and health-focused education that fosters personal and professional achievement. To fulfill this mission, we focus on the following core values: accountability, community, diversity, empowerment, learning, and respect.

ESSENTIAL DUTIES:

       Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff.

       Maintains, installs and tests software applications on computer hardware throughout the college.

       Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues

       Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.

       Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.

       Facilitates use of equipment for various internal and external events.

       Assembles and disassembles equipment on site before and after classes.

       Provides limited training to audio-visual/multi-media equipment users.

       Adheres to CCC Customer Service Excellence standards.

       Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

QUALIFICATIONS:

       Associate degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.

       Minimum of two years of related work experience.

       Knowledge and experience with supporting both Windows and Macintosh platforms.

       Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.

       Sound verbal and written communication skills.

       Great team player and self-starter.

SALARY RANGE: 17.48 - 24.59 Per Hour

Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities.

Benefits information is found at https://www.ccc.edu/departments/Benefits/

Malcolm X College has been named a 2024 Most Promising Places to Work in Community Colleges award winner! NISOD joins Diverse: Issues in Higher Education in recognizing Malcolm X College's best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities.

We are an equal opportunity and affirmative action employer.

This position is represented by the Local 1600 union.

Thank you for your interest in City Colleges!

Additional Information
  • Salary Range: 17.48 - 24.59/ per hr

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