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Information Services Assistant Jobs (NOW HIRING)

Care Resource

INFORMATION SERVICES TECHNICIAN

Miami, FL · On-site

Communicate updates to the Information Services Assistant as required. Follow strict IT policies and procedures related to security, access control, data storage, escalation, approvals, and change ...

Secur-Serv

Waiver Processing Assistant

Fort Worth, TX · On-site +1

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a ... Enter, update, and maintain applicant information in databases and case management systems. * Track ...

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Information Services Assistant information

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How much do information services assistant jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for information services assistant in the United States is $15.96, according to ZipRecruiter salary data. Most workers in this role earn between $9.86 and $21.39 per hour, depending on experience, location, and employer.

What is a service assistant job description?

An Information Services Assistant provides support in managing information resources, assisting users with inquiries, and maintaining data or library systems. They often work in libraries, information centers, or customer service environments, utilizing tools like databases and cataloging systems to ensure efficient access to information.

What is the highest paying library job?

The highest paying library job is typically a library director or chief librarian, with salaries often exceeding $80,000 to $150,000 annually depending on the size and location of the institution. Advanced degrees, extensive experience, and leadership skills are usually required for these roles.

What is the role of IT assistant?

An IT assistant supports the technology infrastructure of an organization by troubleshooting hardware and software issues, installing updates, and maintaining computer systems. They often assist with network setup, user support, and may use tools like ticketing systems to track problems. Strong technical skills and certifications such as CompTIA A+ are common requirements.

What is an information assistant?

An information assistant is a professional who helps users find and access information, often working in libraries, information centers, or online environments. They may handle inquiries, organize resources, and use tools like databases or catalog systems to support research and information retrieval.

What are the key skills and qualifications needed to thrive as an Information Services Assistant, and why are they important?

To thrive as an Information Services Assistant, you need strong organizational skills, attention to detail, and typically a background in information management or library science. Familiarity with database systems, information retrieval tools, and cataloging software is often required. Excellent communication, customer service, and teamwork skills help you assist users and collaborate with colleagues effectively. These competencies ensure the efficient management and accessibility of information resources, supporting organizational and user needs.

What are Information Services Assistants?

Information Services Assistants are professionals who provide support in managing, organizing, and disseminating information within organizations such as libraries, educational institutions, or corporate offices. Their duties often include assisting patrons or staff with locating information resources, maintaining databases and records, and handling inquiries through various channels. They may also help with cataloging materials, troubleshooting basic technology issues, and supporting information literacy initiatives. This role requires strong organizational and communication skills, as well as attention to detail. Information Services Assistants are essential in ensuring that information is accessible and properly managed.

What is the difference between Information Services Assistant vs Library Assistant?

AspectInformation Services AssistantLibrary Assistant
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in information managementHigh school diploma; some positions may require library science coursework
Work EnvironmentLibraries, information centers, corporate settingsPublic, academic, or special libraries
Employer & Industry UsagePublic and private organizations managing information resourcesLibraries, educational institutions, archives
Common Search & ComparisonOften compared for roles involving information management and customer serviceCompared for roles focused on library operations and patron assistance

While both roles involve assisting users with information, the Information Services Assistant typically works in broader settings like corporate or public information centers, focusing on managing and providing access to information resources. The Library Assistant primarily works within libraries, supporting cataloging, shelving, and helping patrons locate materials. The roles share similar credentials but differ mainly in work environment and specific responsibilities.

What are some typical daily responsibilities of an Information Services Assistant in a library or corporate setting?

As an Information Services Assistant, your daily tasks often include assisting patrons or employees with locating resources, managing circulation desks, and answering reference questions. You may also be responsible for maintaining databases, cataloging materials, and supporting digital services. Collaboration with librarians, IT staff, and other team members is common, as is providing basic troubleshooting for library systems or electronic resources. The work environment is typically team-oriented and customer-focused, with opportunities to develop strong communication and organizational skills.
What cities are hiring for Information Services Assistant jobs? Cities with the most Information Services Assistant job openings:
What are the most commonly searched types of Information Services jobs? The most popular types of Information Services jobs are:
What states have the most Information Services Assistant jobs? States with the most job openings for Information Services Assistant jobs include:
Information Services Assistant jobs near you
Infographic showing various Information Services Assistant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $33,203 per year, or $16 per hour.

INFORMATION SERVICES TECHNICIAN

Care Resource Community Health Center

Fort Lauderdale, FL

Full-time

Posted 10 days ago

Job description

Position Overview:

High School – Required
Associate or bachelor’s degree in system administration or information technology preferred
A + certification(s) required.

Job Summary

The Information Services Technician is responsible for maintaining, analyzing, troubleshooting and repairing network and telecommunications equipment including hardware and software. The Information Services Technician maintains, upgrades, and/or replaces network hardware and software systems. Additionally, the position assists management in the oversight, upkeep and maintenance of all agency networking, computers, hardware, and telephone-related technology assets.

Essential Job Responsibilities

Provide daily technical support to all end users across multiple locations, including main buildings, a data center, and additional facilities as the organization expands.

Serve as primary Level 1 support within a structured, documented helpdesk system, ensuring all support request are properly ticketed, tracked, documented, and resolved in accordance with departmental protocols and service standards.

Deliver both on-site and remote technical assistance, diagnosing and resolving issues related to desktops, laptops, phones, printers, peripherals, network connectivity, and approved software applications.

Support and maintain a Windows Active Directory environment, including creating, modifying, and disabling user accounts, managing permissions, and ensuring access aligns with onboarding, offboarding, and access request procedures.

Create, manage, and modify user email accounts and distribution groups within Microsoft Exchange and Office 365, ensuring proper access, security, and compliance.

Image, configure, deploy, and replace end-user computers and laptops using standardized deployment tools and procedures (e.g., Windows Deployment Services, PDQ, Microsoft Intune).

Install, update, and maintain operating systems, productivity software, and approved business applications, ensuring all installations comply with organizational standards and receive required approvals.

Perform scheduled and unscheduled hardware and software maintenance, including system upgrades, troubleshooting performance issues, and replacing defective equipment.

Ensure reliable network connectivity for all endpoints by assisting with network troubleshooting, installing and maintaining network cabling, and escalating issues appropriately when required.

Provide support for telephony and communication systems, including softphones, desk phones, voicemail, and related hardware, while following established procedures.

Maintain accurate documentation of all technical activities, user interactions, configurations, and resolutions within the ticketing system, ensuring audit readiness and knowledge continuity.

Assist with maintaining an accurate inventory of all IT assets, including computers, peripherals, network devices, and software licenses.

Communicate updates to the Information Services Assistant as required.

Follow strict IT policies and procedures related to security, access control, data storage, escalation, approvals, and change management to protect organizational systems and sensitive data.

Collaborate with other Information Services staff, vendors, and internal teams to support system upgrades, new site deployments, and organizational growth initiatives.

Participate in departmental meetings, training sessions, and organizational development activities to stay aligned with evolving technologies, policies, and service expectations.

Demonstrate a strong customer service mindset, professionalism, and effective communication when supporting staff, vendors, and external partners.

Perform other related duties as assigned by Information Services department management to support operational continuity and organizational needs.

Culture of Service: 3 C’s

Compassion

• Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

• Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

• Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

• Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed

• Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Safety

Ensures proper handwashing according to the Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon the assigned role in Emergency Code System.

Understands and performs assigned roles in the organization’s Continuity of Operations Plan (COOP).

Contact Responsibility:

Will have frequent contact with staff at all Care Resource locations and will have occasional contact with external parties, vendors, and technical support representatives as necessary.

Physical Requirements:

This work requires the following physical activities: constant walking and bending. Frequent standing, sitting, lifting at least 25 lbs., stretching/reaching, working on a ladder, vision for close work, talking on the phone and talking in person. Work is performed in an office setting.

Other

Participates in health center developmental activities as requested.

Other duties as assigned.

Legal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc., a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website.

https://info.flclearinghouse.com

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