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Information Services Associate Jobs in Connecticut

YMCA

Member Services Associate

Wallingford, CT · On-site

They will be well versed and educated on all facets of YMCA programs and services and will be able to articulate this information to new and existing members. The Member Services Associate, working ...

Grupo Bimbo

Analytical Services Associate

Greenwich, CT · On-site

$57K - $74K/yr

The Analytical Services Associate performs day to day activities of the BBU analytical services ... information, marital status, veteran status, any other classification protected by law. It is ...

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Information Services Associate information

What is an information services associate?

Information Services Associates are professionals who assist with managing, organizing, and distributing information within an organization. They typically support information systems, maintain databases, respond to information requests, and ensure data accuracy and accessibility. Their work may involve customer service, technical support, and administrative tasks related to information management. Information Services Associates play a key role in helping organizations make informed decisions by providing accurate and timely information.

What are the key skills and qualifications needed to thrive as an information services associate?

To thrive as an Information Services Associate, you generally need strong research abilities, attention to detail, and a bachelor’s degree in information science, library science, or a related field. Familiarity with database management systems, online research tools, and information retrieval software is typically required. Outstanding communication, customer service, and problem-solving skills help set top performers apart. These skills ensure efficient information access and support for users, contributing to effective organizational knowledge management.

What are some typical challenges an information services associate might face when supporting multiple departments?

Information Services Associates often support a variety of teams, which means they need to juggle diverse requests and prioritize tasks efficiently. One common challenge is balancing the immediate needs of different stakeholders while ensuring data integrity and security. Additionally, they must quickly learn new software or systems adopted by various departments, requiring adaptability and strong communication skills. Successful associates proactively set realistic expectations and maintain clear communication with all teams involved.

What is the difference between Information Services Associate vs Library Technician?

AspectInformation Services AssociateLibrary Technician
Required CredentialsAssociate's degree or relevant certificationAssociate's degree in library technology or related field
Work EnvironmentPublic libraries, educational institutions, corporate info centersPublic and academic libraries, archives
Employer & Industry UsageLibraries, educational institutions, government agenciesLibraries, archives, museums
Common Search & ComparisonOften compared for roles involving information management and customer serviceCompared for technical support in library settings

The main difference is that Information Services Associates typically focus on customer service, information retrieval, and assisting users in various settings, while Library Technicians often handle cataloging, shelving, and technical library tasks. Both roles require similar educational backgrounds and are found in library environments, but their specific duties differ slightly.

What are the most commonly searched types of Information Services jobs in Connecticut?

The most popular types of Information Services jobs in Connecticut are:

What are popular job titles related to Information Services Associate jobs in Connecticut?

For Information Services Associate jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Information Services Associate jobs in Connecticut look for?

The top searched job categories for Information Services Associate jobs in Connecticut are:

What cities in Connecticut are hiring for Information Services Associate jobs?

Cities in Connecticut with the most Information Services Associate job openings:

Information Services Associate jobs near you
Infographic showing various Information Services Associate job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, 2% Temporary, and 5% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Patient Services Associate

New Day Executive Search

New London, CT • On-site

$17 - $21.25/hr

Other

Re-posted 26 days ago

Job description

Patient Service Associate

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency's commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.

Role And Responsibilities

Patient Experience:

  • Provide exceptional customer service to all patients, visitors and callers
  • Oversee the safe, efficient, and comfortable atmosphere of the reception area
  • Greet patients and other visitors to the agency and assist them as appropriate
  • Review schedules daily to ensure accuracy and fill appointment opportunities
  • Schedule and reschedule appointments in accordance with CHC scheduling guidelines
  • Collect, verify, update and document patient demographics, insurance information and forms
  • Reconcile patient visits daily

Insurance:

  • Verify active insurance coverage and status and update information as necessary
  • Collect patient payments, balances and copays
  • Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
  • Complete end of day reporting and ensure records balance

Phones:

  • Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
  • Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols

HIPAA:

  • Consistently ensure and maintain patient confidentiality

Other:

  • Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
  • Support manager in monitoring inventory of supplies for the office
  • Meet and exceed assigned individual and departmental goals
  • Other duties and projects as assigned
Qualifications
  • Associates degree, medical office or medical assistant degree, or 2+ years of relevant experience in a patient services role
  • Exceptional customer service skills
  • Excellent verbal and written communication skills
  • Proven ability to multi task
  • Problem solving and critical thinking skills
  • Excellent organizational skills
  • Healthcare experience in Medical, Dental, or Behavioral Health preferred
  • Experience with Microsoft Power Point, Excel, Word, preferred
  • Bilingual skills, Spanish speaking, required

Apply