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Incident Management Team Jobs (NOW HIRING)

Avtech solution

Incident Management

Philadelphia, PA · On-site

Incident Management Location: Philadelphia - PA Leads all Sev1 and 2 outages - takes control ... out from the team Monitors the alert queue and pushes agents to work/close incidents Watches ...

DTCC

Incident Management Director

Coppell, TX · On-site

The team delivers high-quality information through activities that include development of essential ... As the Director of Incident Management, you will manage a team of Major Incident Managers and ...

Zillow

Senior Manager, Incident Management

Hire, coach, and develop a team of incident managers, building depth and bench strength across severity levels * Set clear performance expectations and career growth paths for the team * Establish ...

Pacs

JOB SUMMARY Reporting to the Director of IT Support, the Incident Management Analyst is responsible ... Together, let's shape the future of healthcare! Join Our Team and Thrive! At PACS, we believe our ...

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Incident Management Team information

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$36.5K

$163.4K

$193.5K

How much do incident management team jobs pay per year?

As of Aug 22, 2026, the average yearly pay for incident management team in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

What is an incident management team?

An Incident Management Team (IMT) is responsible for managing and coordinating responses to emergencies, disruptions, or critical incidents within an organization. Their duties include assessing incidents, implementing response plans, and ensuring minimal impact on operations. IMTs often consist of experts in IT, operations, security, and communications who work together to resolve issues efficiently. They also help with post-incident reviews to improve future response strategies.

What does an incident management team do?

Members of an Incident Management Team are responsible for monitoring and responding to incidents as they arise, coordinating with technical teams and stakeholders to resolve issues swiftly and effectively. Their daily tasks often include incident documentation, conducting root cause analyses, maintaining communication channels, and continuously improving response protocols. They may also participate in regular training exercises and post-incident reviews to enhance team readiness. Working in this role requires flexibility, attention to detail, and frequent collaboration with cross-functional departments to ensure organizational stability and fast recovery from disruptions.

What skills and qualifications are needed for an incident management team?

To thrive on an Incident Management Team, you need strong analytical problem-solving abilities, familiarity with incident response frameworks, and often a background in IT, cybersecurity, or emergency management. Experience with incident tracking systems, communication tools, and certifications such as ITIL or FEMA emergency management is commonly preferred. Exceptional teamwork, composure under pressure, and effective communication set individuals apart in this role. These skills are critical to efficiently coordinate responses, minimize operational disruptions, and maintain organizational resilience during incidents.

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Incident Management Team jobs near you
Infographic showing various Incident Management Team job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

NOC Engineer III, Incident Management Team

GFiber

Austin, TX • On-site

$134K - $152K/yr

Full-time

Re-posted 15 days ago

Job description

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least July 12th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Area Description
GFiber's mission is to deliver abundant internet on networks that are always fast and always open with products that are easy to understand and clearly priced. We believe customers deserve a better internet experience and everything we do is focused on providing just that. On our team, you'll work in an environment that's redefining the status quo in the Internet industry. On GFiber's Incident Management team, our NOC engineers resolve outages efficiently with their knowledge of network protocols, configurations, and troubleshooting techniques. This translates to shorter periods of downtime, preventing outages altogether, or identifying them in their early stages, minimizing downtime and improving customer experience.
Role Description
As an Incident Manager, you'll perform ticket administration, event correlation, diagnostics, issue repair, ensuring incidents are prioritized based on their business impact and customer satisfaction. As a Single Thread Owner, you will respond to all reported incidents initiating the proper management process with the appropriate teams to restore service as quickly as possible by developing and implementing incident resolution plans. You'll have the opportunity to interact with internal stakeholders across different shifts and teams, sharing regular reports on incident metrics, post mortems, industry updates, influencing efficiencies and more.
In this role, you'll:
  • Lead the end-to-end remediation of all high severity events (critical escalation paths, compliance with on-call duties, vendor rolodex, augmentation of existing support models from vendors, and post mortem management).
  • Initiate and lead war room phone calls with cross-functional stakeholders, including but not limited to: network engineers, system administrators, customer support, and management to drive resolution.
  • Delegate tasks, track progress, and hold stakeholders accountable for timely completion of assigned actions.
  • Run stakeholder comms and deliver written summaries and reports to executive leadership teams about the incident status, progress, and estimated time to resolution (ETR).
  • Assist in the generation of automation. Identify, triage, and implement preventive measures to reduce the frequency and severity of incidents and all "chronic/repetitive" issues, assisting in the generation of automation.
  • Generate post mortem/RCA, identifying lessons learned, actions and drive to fruition, and regular reports on incident metrics, including response times, resolution rates and KPIs to track improvements in MTTR.

At a minimum we'd like you to have:
  • Bachelor's degree in Computer Science, Engineering, telecommunications, a related field, or equivalent practical experience.
  • 3 years of experience with network routing protocols, design and troubleshooting, with network equipment providers.
  • Experience with network monitoring, ticketing systems, triaging escalation tools, and troubleshooting tools.
  • Experience with TCP/IP networking concepts, including BGP and OSPF routing protocols, switching and DHCP.
  • Ability to work non-standard working hours including nights, weekends, holidays, and differing work rotations/shifts.

It's preferred if you have:
  • Experience in incident management, including leading war room calls, driving communication with stakeholders, preparing executive summaries, and providing timely updates and estimated time to resolution (ETR) during network outages or critical incidents.
  • Technical certifications, such as Nokia (ONC or NRS), Ciena(CE-A or CE-P), MEF CECP, Juniper (JNCIA or JNCIP), FOT, FTAA, DCI, WNT or MRT.
  • Experience in Radio Engineering incident management and switched network implementations.
  • OSS Functionality (Fault Management and ticket administration).
  • Understanding of CWDM/DWDM theory (C-band, L-band, wavelengths), linear and ring topologies, network hierarchy, optical and routed Networks, and ITIL knowledge.
  • Experience with the following equipment: CWDM/DWDM; Ciena Waveserver; Juniper MX/QFX/PTX, Nokia 7x50, Adtran/Nokia PON/OLT/ONT.

The US base salary for this full-time position is between $134,000 - $152,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
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GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

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