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Volunteer Incident Management Team Jobs (NOW HIRING)

Via

Incident Management Team Lead

Fort Worth, TX

$55K - $65K/yr

The Incident Management Team Lead role plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a ...

Via

Incident Management Team Lead

Fort Worth, TX · On-site

$55K - $65K/yr

The Incident Management Team Lead role plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a ...

Volto USA

Incident Management Specialist

San Jose, CA · On-site

Perform weekly case audits and report findings to the Incident Management team. * Support Incident Management with escalated cases to ensure prompt resolution. * Identify and implement process ...

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As of Aug 28, 2026, the average yearly pay for volunteer incident management team in the United States is $163,404.00, according to ZipRecruiter salary data. Most workers in this role earn between $129,000.00 and $193,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Volunteer Incident Management Team job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $163,404 per year, or $78.6 per hour.

Incident Management Team Lead

Fort Worth, TX

Via
See more jobs at Viaexternal

$55K - $65K/yr

Full-time

Medical, Retirement

Posted 8 days ago

Job description

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

The Incident Management Team Lead role plays a critical role in ensuring safety and effective risk management across Via's operations. This individual will be responsible for leading and developing a team of Incident Management Operations specialists while driving operational excellence across processes and systems. The role combines hands-on team leadership with ownership of cross-functional initiatives that improve how incidents are managed across the organization.

This is an in-person role in Fort Worth, Texas with evening working hours, approximately 3pm to 11:30pm CT. 

What You'll Do:

  • Team Leadership 
    • Lead, coach, and develop a team responsible for managing incident investigations and complaints, ensuring a consistently high standard of performance.
    • Monitor team performance metrics and partner with agents and cross-functional teams to drive continuous improvement.
    • Identify skill gaps and training needs, and implement targeted development initiatives to strengthen team capabilities.
    • Serve as an escalation point for complex, sensitive, or unprecedented issues, exercising strong judgment under pressure.
  • Operational Excellence
    • Identify gaps and inefficiencies in existing incident management processes and proactively drive improvements.
    • Work cross-functionally to improve workflows and build new processes that enhance quality, speed, and scalability.
    • Ensure consistent adoption and adherence to Incident Management Operations (IMO) processes across all teams, including those handling incidents locally.

Who You Are:

  • 3 years+ of team management experience ideally in a safety-sensitive live operations role
  • Excellent judgment, ability to remain calm and make sound decisions under pressure
  • Independent, self-starter that knows when to escalate
  • Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
  • Meticulous and vigilant, with a high level of attention to detail
  • Problem solver; you don't accept the status quo and are always looking for creative solutions
  • Excellent communicator with a knack for always finding the right tone 
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:

  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Salary Range: $55,000 - $65,000 / year
  • We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
  • Successful completion of a drug test is necessary for employment

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

Apply