ZipRecruiter

Log In

1

Inbound Customer Service Representative Jobs in Alabama

Cahaba Management & Consulting

CSR

Decatur, AL

$14 - $16/hr

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include: * Taking loan applications

Cahaba Management & Consulting

CSR

Decatur, AL

$14 - $16/hr

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include: * Taking loan applications

CAI

Customer Service Rep.

Montgomery, AL · On-site

$17/hr

Customer Service Rep. Req number: R8160 Employment type: Full time Worksite flexibility: Remote Who ... Manage a high volume of inbound and outbound calls with efficiency and courtesy * Maintain detailed ...

LB Capital

Customer Service Representative

Prattville, AL · On-site

$80K/yr

We're a rapidly expanding roofing company looking for a Customer Service Representative who's ready ... Respond to inbound leads within minutes * Book roofing appointments for Sales Reps quickly and ...

Q5 Connections

Customer Service Representative

Anniston, AL · On-site

$14.25 - $19.25/hr

Customer Service Representative Anniston, AL, United States $ 11.00 - 13.00 (US Dollar) Job Openings Customer Service Representative About the Job Customer Service Representative We are seeking a ...

Local Finance

Customer Service Rep.

Opelika, AL · On-site

$13.75 - $18.75/hr

The qualified Customer Service Representative will complete a 12 to 18 month training program at which time the candidate will be ready to advance. During the training process, the employee will be ...

Guidehouse

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

Patient Account Representative Travel Required: None Clearance Required: None What You Will Do ... Answer inbound customer service calls and make some outbound follow up calls in a professional ...

Local Finance

Customer Service Rep.

Opelika, AL

$13.75 - $18.75/hr

The qualified Customer Service Representative will complete a 12 to 18 month training program at which time the candidate will be ready to advance. During the training process, the employee will be:

Guidehouse

Customer Service Representative

Birmingham, AL · On-site

$15 - $20.50/hr

Patient Account Representative Travel Required: None Clearance Required: None What You Will Do ... Answer inbound customer service calls and make some outbound follow up calls in a professional ...

Domino's

Customer Service Rep

Springville, AL · On-site

$15 - $20.25/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's Pizza

Customer Service Rep

Springville, AL · On-site

$15 - $20.25/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

previous page

Showing results 41-60

All JobsInbound Customer Service Representative JobsInbound Customer Service Representative Jobs in Alabama

Inbound Customer Service Representative information

See Alabama salary details

$9

$15

$23

How much do inbound customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for inbound customer service representative in Alabama is $15.02, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $16.54 per hour, depending on experience, location, and employer.

What is an inbound customer service representative?

Inbound Customer Service Representatives are professionals who handle incoming calls, emails, or chats from customers seeking assistance with products, services, or account information. They provide support by answering questions, resolving issues, processing orders, and ensuring customer satisfaction. These representatives often work in call centers or support departments and require strong communication, problem-solving, and computer skills. Their primary goal is to assist customers efficiently and maintain a positive company image.

What is the difference between Inbound Customer Service Representative vs Customer Support Specialist?

AspectInbound Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes post-secondary educationHigh school diploma; certifications vary
Work EnvironmentCall centers, remote, or office settingsCall centers, online chat, or remote roles
Employer & IndustryRetail, telecom, tech companiesSoftware, e-commerce, tech services
Search & Comparison IntentCustomer service, inbound calls, support rolesTechnical support, troubleshooting, customer care

Both roles focus on assisting customers, but Inbound Customer Service Representatives primarily handle incoming calls for general inquiries or support, while Customer Support Specialists often deal with technical issues or specialized product questions. The roles overlap in skills and work environments, but their focus areas differ slightly based on industry and customer needs.

What are some common challenges faced by inbound customer service representatives, and how can they be managed?

Inbound Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and maintaining product or service knowledge. Successfully managing these challenges involves developing strong communication and problem-solving skills, as well as utilizing available resources like internal knowledge bases and team support. Many organizations also provide ongoing training and encourage teamwork, so representatives can share best practices and support each other through demanding situations.

What are the key skills and qualifications needed to thrive as an inbound customer service representative?

To thrive as an Inbound Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing platforms is important. Patience, active listening, and a positive attitude help you stand out when handling diverse customer concerns. These skills ensure efficient resolution of customer issues, maintain satisfaction, and contribute to the company's reputation.
More about Inbound Customer Service Representative jobs
What are the most commonly searched types of Inbound Customer Service Representative jobs in Alabama? The most popular types of Inbound Customer Service Representative jobs in Alabama are:
What are popular job titles related to Inbound Customer Service Representative jobs in Alabama? For Inbound Customer Service Representative jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Inbound Customer Service Representative jobs in Alabama look for? The top searched job categories for Inbound Customer Service Representative jobs in Alabama are:
What are popular job titles related to Inbound Customer Service Representative jobs in AL? For Inbound Customer Service Representative jobs in AL, the most frequently searched job titles are:
Inbound Customer Service Representative jobs near you
Infographic showing various Inbound Customer Service Representative job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $31,236 per year, or $15 per hour.

CSR

Cahaba Management & Consulting

Decatur, AL

$14 - $16/hr

Full-time

Re-posted 20 days ago

Job description

Local finance company looking to fill a full-time position as a Customer Service Representative (CSR).  In simple terms, your job is to make sure the customers are happy and that they continue doing business with your employer.

As a CSR, your responsibilities would be assisting customers with queries or offering financial loans as well as servicing those loans. Other possible duties include:

  • Taking loan applications
  • Processing the payments of customers.
  • Collections in person, over the phone and via written communication.
  • Ensuring customer queries are answered to their satisfaction both by phone and in person.
  • Using computerized systems to access the details of customers.
  • Promoting certain financial products and services.
  • Handling customer complaints or handing them over to a supervisor.

Expert communication and listening skills are a must for this challenging and rewarding position which is often the “face” of the company to the customers. By listening effectively to find the root cause of issues, and communicating in a clear and friendly way, the Customer Service Representative is able to solve the issue and provide a positive customer experience.

Customer Service Representatives know how to diffuse a tense situation and do everything within reason to quickly and effectively resolve the issue.

Customer Service Representative Duties and Responsibilities

  • Manage and prioritize multiple concerns simultaneously.
  • Provide appropriate and correct information to incoming customer order status and product knowledge requests.
  • A positive attitude, even when faced with misplaced criticism or frustration.
  • The ability to learn quickly and move on from both success and failure.
  • Provide timely feedback to company management regarding challenges or customer concerns.
  • Partnership with the sales team to meet and exceed customer’s service expectations.
  • Listen, document, and help resolve conflicts with customers.

Customer Service Representative Preferred Qualifications

  • High School diploma.
  • Previous customer service experience.
  • Computer experience and aptitude.
  • Patience in dealing with confused or irate customers.
  • Problem-solving skills, and the ability to think under pressure.
  • Commitment to continual education about the company, products and services.

Similar Job Titles

  • Customer Service Representatives
  • Collector
  • CSR

Salary Range: $14.00-$16.00 per hour with additional bonus opportunities every month ranging from *$485 - $1110 

*Depending on what bonus is made and current hourly wage.