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Ivr Jobs (NOW HIRING)

PTP

IVR Audio and Localization Specialist

Sacramento, CA · On-site +1

We are looking for a IVR Audio and Localization Specialist to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value ...

ITCON Services

IVR / Telephony Engineer

Nashville, TN · On-site

ITCON is seeking a skilled Mid-Level IVR / Telephony Engineer to architect and maintain the communications backbone of the call center. This call center facility operates 24/7/365 as the central hub ...

360 IT Professionals

MI

IVR QA Analyst Location: Dimondale, MI Duration: 8 months (with a high possibility of extension) Interview Type:-Skype/Webcam Job Requirements / Desired Skills: 5 or more years of experience as ...

360 IT Professionals

MI

IVR QA Analyst Location: Dimondale, MI Duration: 8 months (with a high possibility of extension) Interview Type:-Skype/Webcam Job Requirements / Desired Skills: 5 or more years of experience as ...

PTP

IVR Developer - REMOTE

CA · On-site +1

We are looking for a IVR Developer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity ...

Jobtailor

IVR QA Engineer

Saint Louis, MO · On-site

$110 - $150/hr

Responsibilities * Validate IVR call flows, routing logic, and customer journeys * Perform end-to-end testing of inbound, outbound, and callback flows * Test voice, chat, and self-service ...

New

360 IT Professionals

IVR QA Analyst

Michigan Center, MI · On-site

IVR QA Analyst Location: Dimondale, MI Duration: 8 months (with a high possibility of extension) Interview Type:-Skype/Webcam Job Requirements / Desired Skills: * 5 or more years of experience as ...

Baptist Health

IVR Cath Lab RN II

El Dorado, AR · On-site

The IVR and/or Cath Lab Registered Nurse (RN) is responsible for planning, organizing, and administering care within the scope of their training and expertise. This role involves collaborating with ...

PTP

Senior IVR Developer - REMOTE

CA · On-site +1

$58.25 - $77/hr

We are looking for a Senior IVR Developer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

IntraEdge

Senior AI/ML & IVR Engineer GCP

Scottsdale, AZ · On-site

$105K - $145K/yr

As a Senior AI/ML, IVR, and GCP Engineer, you will architect, develop, and optimize advanced AI/ML solutions and voice automation (IVR) platforms using Google Cloud Platform. You will work closely ...

TestingXperts

Openings on IVR Developer

Middletown, NJ · On-site

$49.75 - $64/hr

IVR Developer Location: Alpharetta, GA/Middle town, NJ Duration: 6 to 12 months Interview: Phone and Skype - Experience with DTMF and Speech applications Expert level experience developing IVR ...

Baptist Health

IVR Cath Lab Tech III

Little Rock, AR · On-site

The IVR Cath Lab Tech is a skilled Radiology Technologist with essential Interventional Radiology (IVR) and/or Cath Lab training. This role requires independent function during cases, utilizing ...

Baptist Health

IVR Cath Lab RN II

El Dorado, AR · On-site

The IVR and/or Cath Lab Registered Nurse (RN) is responsible for planning, organizing, and administering care within the scope of their training and expertise. This role involves collaborating with ...

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IVR information

See salary details

$10.6K

$14.5K

$20.1K

How much do ivr jobs pay per month?

As of Aug 21, 2026, the average monthly pay for ivr in the United States is $14,500.00, according to ZipRecruiter salary data. Most workers in this role earn between $12,291.67 and $15,416.67 per month, depending on experience, location, and employer.

What is an IVR?

An IVR (Interactive Voice Response) job involves designing, developing, and maintaining automated phone systems that interact with callers through voice or keypad inputs. Professionals in this role configure call routing, integrate IVR systems with databases, and optimize user experience. They may also troubleshoot issues, update scripts, and ensure seamless communication between the system and customers. IVR jobs are common in customer service, banking, healthcare, and telecommunications industries.

What does an IVR do?

As an IVR Specialist, your typical day involves designing, developing, and maintaining IVR flows based on business needs, as well as troubleshooting and optimizing existing scripts to enhance caller experiences. You’ll collaborate with cross-functional teams such as IT, customer service, and business analysts to gather requirements and test new features before deployment. Routine tasks may include monitoring system performance, analyzing call data, and providing documentation or user support for internal stakeholders. This mix of technical and collaborative work ensures the IVR system consistently meets user expectations and business goals.

What are the key skills and qualifications needed to thrive in the IVR position?

To thrive as an IVR (Interactive Voice Response) Specialist, you need a solid understanding of telephony systems, call flow design, and experience with scripting or programming languages related to IVR platforms. Familiarity with tools such as Genesys, Avaya, Cisco, or cloud-based IVR solutions is highly advantageous, and certifications in these systems can enhance your credentials. Strong analytical thinking, problem-solving skills, and effective communication are important for collaborating with stakeholders and translating business requirements into technical solutions. These skills are critical for ensuring smooth and user-friendly IVR experiences that improve customer satisfaction and operational efficiency.

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IVR jobs near you
Infographic showing various Ivr job openings in the United States as of August 2026, with employment types broken down into 53% Full Time, and 47% Contract. Highlights an 76% In-person, 6% Hybrid, and 18% Remote job distribution, with an average salary of $174,000 per year, or $83.7 per hour.

IVR Developer (Amazon Connect)- R01568696

Brillio

Saint Louis, MO

$65 - $70/hr

Part-time

Posted 25 days ago

Job description

About Brillio:

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.

IVR Developer (Amazon Connect)
Primary Skills
IVR, Amazon Connect
Specialization
AWS, Amazon Connect
Job requirements

  • Role: IVR Developer (Amazon Connect)

    Years of Experience: 8+ years

    Location: New York – Hybrid (3 days onsite)

    As a consultant within the DE team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

    Job Description:

    We are seeking an experienced AWS Telephony / IVR Application Developer to design, develop, deploy, and support Amazon Connect–based IVR solutions. This role focuses on building and maintaining IVR contact flows and serverless services, implementing secure configuration and secrets management, and ensuring high quality through resilient design and validation of failure scenarios (e.g., timeouts, API failures, dependency degradation).

    Key Responsibilities

    Amazon Connect & IVR Development

    Design, build, deploy, and version Amazon Connect Contact Flows.

    Configure and maintain Amazon Connect resources including:

    Queues

    Routing profiles

    Hours of operation

    Develop and integrate Lex bots where applicable.

    Validate IVR behavior during failure scenarios such as:

    API errors and downstream failures

    Timeouts and retries

    Partial dependency outages

    Implement safe fallback paths and customer-friendly error handling.

    AWS Serverless Application Development

    Develop and maintain AWS Lambda functions (Node.js or Python) supporting IVR workflows.

    Build and maintain API endpoints consumed by IVR flows.

    Implement robust:

    Error handling

    Retry strategies

    Structured logging for troubleshooting

    Design and utilize DynamoDB access patterns supporting IVR use cases (e.g., routing state, transfer points, lookup/stateful interactions).

    Secure, Configurable Development

    Build software that:

    Reads configuration externally (not hard-coded)

    Uses managed secrets (no embedded credentials)

    Supports release promotion without code changes

    Ensure no hard-coded:

    Endpoints

    Credentials

    Environment identifiers

    Deployment & Delivery Practices

    Deploy application artifacts using standardized CI/CD pipelines (no manual console deployments).

    Contribute to and follow a documented deployment runbook for consistent, repeatable releases across application components.

    Participate in defect triage and resolution for issues introduced through delivered changes.

    Collaborate with QA and stakeholders to ensure enhancements meet quality standards before promotion.

    Required Skills & Experience

    Core Technical Requirements

    Hands-on experience with Amazon Connect, including:

    Contact Flows

    Queues, routing profiles, hours of operation

    Strong AWS serverless development experience:

    AWS Lambda (Node.js or Python)

    API integration patterns supporting IVR flows

    DynamoDB

    Experience building telephony/IVR experiences, including failure-safe behavior and degraded-mode handling.

    Experience with secure secrets and configuration management (e.g., AWS Secrets Manager and/or Parameter Store).

    Experience delivering via CI/CD pipelines using standardized deployment patterns.

    Why should you apply for this role?

    As Brillio continues to gain momentum as a trusted partner for our clients in their digital transformation journey, we strive to set new benchmarks for speed and value creation. The DI team at Brillio is at the forefront of leading this charge by reimagining and executing how we structure, sell and deliver our services to better serve our clients.

    Know more about

    PPE: https://www.brillio.com/platform-and-product-engineering/

    DAE: https://www.brillio.com/services-data-analytics/

    CES: https://www.brillio.com/services-customer-experience-services/

    DI: https://www.brillio.com/services-digital-infrastructure/

    Know what it’s like to work and grow at Brillio: https://www.brillio.com/join-us/

     

    Equal Employment Opportunity Declaration

    Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

    #LI-RJ1

 
Know what it’s like to work and grow at Brillio: Click here

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.