Owings Mills, MD · Hybrid
$70 - $80/hr
Partner with engineering, architecture, operations, and business stakeholders to deliver voice and customer experience enhancements * Drive initiatives related to IVR, call routing, authentication ...
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Owings Mills, MD · Hybrid
$70 - $80/hr
Partner with engineering, architecture, operations, and business stakeholders to deliver voice and customer experience enhancements * Drive initiatives related to IVR, call routing, authentication ...
Owings Mills, MD · On-site
$70 - $80/hr
Partner with engineering, architecture, operations, and business stakeholders to deliver voice and customer experience enhancements * Drive initiatives related to IVR, call routing, authentication ...
Owings Mills, MD · On-site
$70 - $80/hr
Partner with engineering, architecture, operations, and business stakeholders to deliver voice and customer experience enhancements * Drive initiatives related to IVR, call routing, authentication ...
CA · On-site +1
Lead a team of 2-5 developers * Hands-on application development * Work closely with Project Manager to ensure on-time, quality delivery Requirements * 3+ years of IVR development experience * 5+ ...
CA · On-site +1
Lead a team of 2-5 developers * Hands-on application development * Work closely with Project Manager to ensure on-time, quality delivery Requirements * 3+ years of IVR development experience * 5+ ...
For more details please visit our website www.epro-tech.com Application Support, Configurations, installation and Engineering Application Support and maintenance and troubleshooting of IVR ...
For more details please visit our website www.epro-tech.com Application Support, Configurations, installation and Engineering Application Support and maintenance and troubleshooting of IVR ...
Michigan Center, MI · On-site
Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA''s * Must have previous IVR and interface testing experience, including skills based routing testing. * Bachelor ...
Michigan Center, MI · On-site
Ability to effectively communicate with QA Analysts, Test Leads, Developers and BA''s * Must have previous IVR and interface testing experience, including skills based routing testing. * Bachelor ...
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Knowledge of developer tooling across the software development life cycle (task management, source ...
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Knowledge of developer tooling across the software development life cycle (task management, source ...
... IVR, cloud migration, scripting, and API integrations . This role will support a voice ... Engineer, configure, maintain, and support enterprise contact center and voice technologies.
Quick apply
... IVR, cloud migration, scripting, and API integrations . This role will support a voice ... Engineer, configure, maintain, and support enterprise contact center and voice technologies.
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Knowledge of developer tooling across the software development life cycle (task management, source ...
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Knowledge of developer tooling across the software development life cycle (task management, source ...
Catonsville, MD · On-site
$145K - $155K/yr
Bridge the gap between IT Operations, Engineering, and Business stakeholders. Ensure all parties ... Experience: 7+ years of dedicated experience in IVR integration, data analysis, and system ...
Catonsville, MD · On-site
$145K - $155K/yr
Bridge the gap between IT Operations, Engineering, and Business stakeholders. Ensure all parties ... Experience: 7+ years of dedicated experience in IVR integration, data analysis, and system ...
Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI. * Proficiency in creating business documentation such as BRDs, functional specs ...
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Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI. * Proficiency in creating business documentation such as BRDs, functional specs ...
Bethesda, MD · On-site
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Knowledge of developer tooling across the software development life cycle (task management, source ...
Bethesda, MD · On-site
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Knowledge of developer tooling across the software development life cycle (task management, source ...
Palo Alto, CA · On-site
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Knowledge of developer tooling across the software development life cycle (task management, source ...
Palo Alto, CA · On-site
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Knowledge of developer tooling across the software development life cycle (task management, source ...
... with developers and BA teams for issue resolution • Prepare test reports, status updates, and ... IVR / Contact Center testing • Experience with Amazon Connect or similar platforms • Strong ...
... with developers and BA teams for issue resolution • Prepare test reports, status updates, and ... IVR / Contact Center testing • Experience with Amazon Connect or similar platforms • Strong ...
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Knowledge of developer tooling across the software development life cycle (task management, source ...
$115K - $230K/yr
Our focus is on enhancing self-service rates across all communication channels, from voice (IVR) to ... Knowledge of developer tooling across the software development life cycle (task management, source ...
Company Description Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of ...
Company Description Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of ...
San Jose, CA · On-site
$114K - $156K/yr
Overview We are seeking a highly skilled and motivated Analog & Mixed-Signal / 3DIC Design Flow Engineer to lead development of Integrated Voltage Regulator (IVR) flows for advanced 3DIC technologies.
San Jose, CA · On-site
$114K - $156K/yr
Overview We are seeking a highly skilled and motivated Analog & Mixed-Signal / 3DIC Design Flow Engineer to lead development of Integrated Voltage Regulator (IVR) flows for advanced 3DIC technologies.
AI, Nuance IVR, Avaya, Cyara Detailed The IVR QA Lead is responsible for ensuring the quality ... Bachelor's or Master of Engineering The top 3 responsibilities would expect the Subcon to shoulder ...
AI, Nuance IVR, Avaya, Cyara Detailed The IVR QA Lead is responsible for ensuring the quality ... Bachelor's or Master of Engineering The top 3 responsibilities would expect the Subcon to shoulder ...
Charlotte, NC · On-site
$95K - $115K/yr
Key Responsibilities • Lead Cyara-based testing for IVR, call routing, and voice journeys • Validate IVR flows, DTMF navigation, voice prompts, ANI/DNIS routing • Analyze SIP/RTP signaling ...
Charlotte, NC · On-site
$95K - $115K/yr
Key Responsibilities • Lead Cyara-based testing for IVR, call routing, and voice journeys • Validate IVR flows, DTMF navigation, voice prompts, ANI/DNIS routing • Analyze SIP/RTP signaling ...
Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI. * Proficiency in creating business documentation such as BRDs, functional specs ...
Quick apply
Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI. * Proficiency in creating business documentation such as BRDs, functional specs ...
San Jose, CA · On-site
$117K - $160K/yr
D. in Electrical Engineering, Computer Engineering, or related field. • 15+ years of proven experience in analog and mixed-signal design with PMIC/IVR focus. • Strong knowledge of 3DIC design ...
San Jose, CA · On-site
$117K - $160K/yr
D. in Electrical Engineering, Computer Engineering, or related field. • 15+ years of proven experience in analog and mixed-signal design with PMIC/IVR focus. • Strong knowledge of 3DIC design ...
To thrive as an IVR Developer, you need a solid background in software development, strong knowledge of telephony systems, and experience with scripting or programming languages such as VXML, Java, or Python—often supported by a degree in computer science or a related field. Familiarity with IVR platforms like Genesys, Avaya, or Cisco, as well as an understanding of APIs and speech recognition technologies, are frequently required; relevant certifications in these platforms can be advantageous. Strong problem-solving abilities, effective communication, and attention to detail are essential soft skills for this role. These competencies ensure the development of reliable, user-friendly IVR systems and enable effective collaboration with cross-functional teams to meet business needs.
An IVR Developer is responsible for designing, developing, and maintaining Interactive Voice Response (IVR) systems that automate customer interactions over the phone. They work with telephony technologies, scripting languages, and APIs to create voice-driven applications that handle tasks like call routing, authentication, and self-service options. IVR Developers collaborate with business teams to gather requirements and ensure the system meets customer needs while integrating with backend databases or CRM systems. Strong knowledge of VoIP, SIP protocols, and IVR tools like Genesys, Avaya, or Twilio is often required.
IVR Developers typically spend their days designing, coding, and testing interactive voice response applications tailored to meet specific business requirements. They collaborate closely with business analysts, QA testers, and system administrators to ensure seamless integration with existing infrastructure and optimal user experience. Daily tasks often include troubleshooting issues, optimizing call flows, maintaining documentation, and implementing updates based on user feedback or new features. This role frequently involves analyzing call data and user interactions to identify areas for improvement and deliver high-quality voice solutions.
$70 - $80/hr
Contractor
Medical, Dental, Vision, Retirement
Posted 24 days ago
Apply now: Voice / IVR Product Owner (Amazon Connect), location is Hybrid. The start date is ASAP for this contract position.
Job Title: Voice / IVR Product Owner (Amazon Connect)
Location-Type: Hybrid (Owings Mills, MD or Colorado Springs, CO)
Start Date Is: ASAP
Duration: 6-Month Contract (Through End of Year with Potential Extension/Conversion)
Compensation Range: $70/hr – $80/hr W2
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship .
Job Description:
Seeking a Voice / IVR Product Owner to lead the product strategy and execution for Amazon Connect and contact center technologies. This individual will own the product roadmap and backlog while partnering with business, engineering, operations, and architecture teams to modernize customer engagement, IVR, authentication, and AI-powered voice experiences.
Day-to-Day Responsibilities:
Minimum Requirements:
