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It Support Help Desk Jobs (NOW HIRING)

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

ID Logistics

IT Support Manager, Help Desk Hybrid

GA · On-site

$90K - $110K/yr

Lead, mentor, and manage a geographically dispersed team of IT Service Desk/Warehouse Support team ... Experience with help desk ticketing systems and remote support tools. * Strong problem-solving and ...

Mendocino Farms

IT HELP DESK TECHNICIAN

El Segundo, CA · On-site +1

$50K - $68K/yr

Our Dallas HQ IT team supports the field operations, back-office systems, and guest-facing technology stack. We are seeking a sharp, service-oriented IT Help Desk Technician who thrives in a fast ...

MCI Careers

IT Help Desk Technician

Wichita, KS · On-site

The successful candidate will be responsible for supporting end users with hardware, software ... Monitor, manage, and respond to IT help desk tickets within required timeframes. * Troubleshoot ...

Courser

IT Support Services II-Help Desk

Wilmington, DE · On-site

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...

MIDWEST FOODS MCC

IT Help Desk

Chicago, IL · On-site

$19 - $22/hr

The Information Technology Support/Helpdesk is responsible for providing internal technical support ... desk phones. * Maintain adequate knowledge of existing hardware and software in use to maximize ...

VPGC, LLC.

IT Help Desk Support

Hinton, VA · On-site

$43K - $53K/yr

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide ...

Techvilla Solutions

IT End User Analyst

Miami, FL · On-site

Bachelor's degree in Information Technology, Computer Science, Information Systems, or equivalent experience. * 3+ years of experience in IT support, help desk, desktop support, or end-user computing.

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How much do it support help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for it support help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.
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What states have the most It Support Help Desk jobs?

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IT Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

IT Support/ Help Desk

Cincinnati, OH • On-site

King City Gardens
Outpatient Health Care • 51 - 200 employees
Learn more about King City Gardensexternal

Full-time

Posted 16 days ago

Job description

POSITION SUMMARY
The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is responsible for troubleshooting hardware, software, network, and point-of-sale (POS) issues, supporting seed-to-sale and compliance tracking systems, maintaining IT assets, and ensuring reliable technology operations across cultivation, processing, and retail locations. The ideal candidate is a proactive problem-solver comfortable working in a fast-paced, highly regulated cannabis operation.
Requirements
ESSENTIAL DUTIES & RESPONSIBILITIES
• Serve as the first point of contact for employee IT support requests via help desk ticketing system, phone, or in person, and track requests to resolution.
• Troubleshoot and resolve hardware, software, printer, mobile device, and network connectivity issues across all entity locations.
• Support and maintain point-of-sale (POS) systems, security camera/badge access systems, and seed-to-sale tracking software (e.g., METRC) used for state compliance.
• Set up, configure, and deploy computers, tablets, POS terminals, and other end-user devices for new hires and new locations.
• Manage user accounts, permissions, and access across email, HRIS, payroll, and other business systems in coordination with HR and IT leadership.
• Maintain accurate IT asset inventory, including hardware, software licenses, and warranty/service records.
• Escalate complex issues to the IT Manager or third-party vendors as needed, and follow up to ensure timely resolution.
• Assist with network and Wi-Fi troubleshooting, including routers, switches, and access points at cultivation, processing, and retail sites.
• Support compliance-related technology needs, including camera retention requirements and system uptime for Ohio Division of Cannabis Control (DCC) compliance.
• Document recurring issues and contribute to a growing internal knowledge base and standard operating procedures (SOPs).
• Assist with onboarding/offboarding technology tasks, including account provisioning and equipment collection, in partnership with the HR department.
• Maintain confidentiality of sensitive company, employee, and compliance data.
• Perform other IT-related duties as assigned.
QUALIFICATIONS
• Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent experience and relevant certifications (CompTIA A+, Network+) considered in lieu of degree.
• 1-3 years of help desk, technical support, or related IT experience preferred.
• Working knowledge of Windows and/or macOS operating systems, Microsoft 365, and basic networking concepts.
• Strong troubleshooting and problem-solving skills with the ability to explain technical issues to non-technical staff.
• Excellent customer service, communication, and time-management skills.
• Ability to prioritize and manage multiple support requests across several locations.
• Must be at least 21 years of age and able to pass a background check in accordance with Ohio Division of Cannabis Control (DCC) requirements.
• Valid driver's license and reliable transportation required for travel between locations.
PHYSICAL REQUIREMENTS
• Ability to lift and carry IT equipment up to 40 lbs (monitors, towers, networking equipment).
• Ability to sit, stand, kneel, and work in server/network closets and under desks as needed.
• Ability to travel locally between entity locations as required.
WORK ENVIRONMENT
This position operates in a licensed cannabis cultivation, processing, and/or retail environment. The employee may be exposed to cultivation and processing areas subject to Ohio DCC security, access control, and surveillance requirements. All work must be performed in compliance with applicable state and local cannabis regulations and company security protocols.

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