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Human Services Manager Jobs in Springfield, MA (NOW HIRING)

HELIX HUMAN SERVICES INC

PRINCIPAL

Springfield, MA · On-site

$90K - $100K/yr

As part of the management team, the principal will provide administrative oversight, curriculum and ... Helix Human Services is dedicated to providing trauma-informed therapeutic and educational services ...

The MH Group LLC

Nurse Supervisor

Springfield, MA · On-site

$104K - $120K/yr

Responsibilities: - Supervise and manage a team of nurses and other healthcare professionals in the human services field - Ensure that all healthcare services are provided in compliance with state ...

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All JobsHuman Services JobsHuman Services Manager JobsHuman Services Manager Jobs in Springfield, MA

Human Services Manager information

See Springfield, MA salary details

$49.8K

$100.8K

$154K

How much do human services manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for human services manager in Springfield, MA is $100,756.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,200.00 and $118,100.00 per year, depending on experience, location, and employer.

What is a human services manager?

Human Services Managers are professionals who oversee programs and organizations that provide social services to individuals and communities. They are responsible for planning, directing, and coordinating activities in agencies that offer support such as mental health counseling, housing, child welfare, and community assistance. Their duties include managing staff, ensuring compliance with regulations, evaluating program effectiveness, and securing funding. Human Services Managers play a vital role in helping people access resources and improve their quality of life.

What does a human services manager do?

The responsibilities of a human services manager include overseeing operations at a human services agency. In this career, your job duties may consist of managing resources for your agency or service center, ensuring that the social workers and support staff are meeting client needs, and establishing practices and procedures for assessing each case and providing the necessary assistance and social work services. Your job also involves creating and maintaining a budget and ensuring that the agency follows all regulations governing human services agencies.

What are the key skills and qualifications needed to thrive as a human services manager, and why are they important?

To thrive as a Human Services Manager, you need expertise in social services, program management, and a relevant degree such as social work, public administration, or a related field. Familiarity with case management software, data reporting systems, and often state licensure or certification is typically required. Strong leadership, conflict resolution, and interpersonal communication skills help build effective teams and support clients. These competencies are crucial for ensuring efficient service delivery, compliance, and positive outcomes for both clients and staff.

What are some common challenges faced by human services managers in overseeing multidisciplinary teams?

Human Services Managers often lead teams composed of social workers, counselors, and support staff, each bringing unique perspectives and priorities. A common challenge is ensuring effective communication and collaboration among diverse professionals, especially when managing complex client cases. Balancing administrative duties with the need to provide support and supervision to staff can also be demanding. Managers must foster a positive team culture while navigating limited resources and high caseloads, making adaptability and strong leadership essential.

What is the difference between Human Services Manager vs Social Services Coordinator?

AspectHuman Services ManagerSocial Services Coordinator
Required CredentialsBachelor's degree in social work, psychology, or related field; often requires experience in managementBachelor's degree in social work, psychology, or related field; some roles may require certification
Work EnvironmentAdministrative offices, community agencies, healthcare facilitiesCommunity settings, client homes, agencies
Employer & Industry UsageNonprofits, government agencies, healthcare organizationsSocial service agencies, community programs, nonprofits
Common Search & ComparisonOften compared due to overlapping responsibilities in managing social programsFocuses more on direct client interaction and program coordination

The main difference is that Human Services Managers oversee and coordinate social service programs at an administrative level, while Social Services Coordinators focus more on direct client services and program implementation. Both roles require similar educational backgrounds but differ in scope and responsibilities.

What degree do you need to be a human services manager?

A human services manager typically needs a bachelor's degree in social work, psychology, sociology, or a related field. Many employers prefer candidates with a master's degree in social work (MSW) or a related advanced degree, along with relevant experience and strong leadership skills.
More about Human Services Manager jobs

What are the most commonly searched types of Human Services jobs in Springfield, MA?

The most popular types of Human Services jobs in Springfield, MA are:

What job categories do people searching Human Services Manager jobs in Springfield, MA look for?

The top searched job categories for Human Services Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Human Services Manager jobs?

Cities near Springfield, MA with the most Human Services Manager job openings:

Human Services Manager jobs near you
Infographic showing various Human Services Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $100,756 per year, or $48.4 per hour.

Human Services Worker-Bilingual, Transitional Housing Program

Community Partners in Action

Hartford, CT • On-site

$22.50/hr

Part-time

Medical, Dental, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Human Services Worker-Bilingual, Hartford Transitional Housing, Hartford, CT

SHIFT: Part Time 2nd Shift 4:00PM-12:00AM, 32 Hours Weekly

COMPENSATION: $22.50

AGENCY DESCRIPTION

One of the oldest organizations of its kind in the country, Community Partners in Action (CPA) was founded nearly 150 years ago to champion criminal justice reform and advocate for preserving the dignity of those in and out of prison. Through our programs that include reentry and housing, youth initiatives, a nationally recognized Prison Arts Program, and holistic alternatives to incarceration, we provide a long-term impact that positively transforms individuals and society at large. Annually serving over 4,000 individuals throughout Connecticut, our work is possible due to partnerships with and support from individuals, government, private funders, organizations, and businesses.

CPA is guided by our BEDI (Belonging, Equity, Diversity, and Inclusion) culture. WE ARE COMMITTED to building and maintaining an inclusive, equitable workplace and COMPELLED to have a constructive impact on criminal justice reform in CT that ends racial inequities and ensures the humanity and dignity of those interacting with the system. Read more about our BEDI culture at https://cpa-ct.org/our-bedi-journey/

PROGRAM DESCRIPTION

Community Partners in Action provides a transitional residence to clients referred by Court Support Services Division to the Alternative in the Community Program network with a stipulation of transitional housing for at least part of their program commitment. Clients participate in day programming at the Hartford Alternative in the Community. (Established 1989)

What CPA Brings to the Table:

-A culture of belonging, equity, diversity and inclusion for all employees

-Medical and Dental insurance through Cigna

-401k Eligibility after 60 Days of Employment

-Life Insurance, Short- and Long-Term Disability at NO cost to you

-Generous Vacation, Personal, and Sick Time

-13 Paid Holidays

-A commitment to employee health & wellness

-The opportunity to make a difference and be a part of a team dedicated to systemic change and criminal justice reform

POSITION REQUIREMENTS

The ideal candidate will have a High School diploma/GED, associate or bachelor's degree. Prior experience working in the human services field with justice involved clients with substance abuse, mental health or other behavior issues is preferred. Ability to interact with multi-cultural populations; crisis management skills; share the belief that people can change and individuals in need deserve quality services and an opportunity for recovery; must have a valid CT driver's license and reliable transportation. Ability to work weekends, holidays and additional hours as needed. Bilingual ability (Spanish/English) desired.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Supervise and monitor resident activities in compliance with program policies, including morning wake-up and completion of resident chores. Ensure a safe and secure environment for all utilizing appropriate de-escalation and behavior motivation techniques.
  • Be an advocate for all participants encouraging program participation and accountability.
  • Proactively act as a mediator when necessary to effectively resolve resident conflicts in a solutions focused manner.
  • Maintain professional boundaries with residents, staff, volunteers, family members/visitors and providers at all times.
  • Serve as positive role model following program guidelines for professional conduct and code of ethics and always maintain a professional image when interacting with supervisors, staff, residents and visitors, or answering phones.
  • Assist with meeting resident needs as necessary and appropriate.
  • Possess knowledge of and implement all agency/program policies and procedures governing facility operations including:
  • Key Controls
  • Head Count
  • Facility Rounds
  • Monitoring of client locations and visitors
  • Emergency Procedures
  • Inspections
  • Maintain shift log indicating incidents that occur, immediately reporting all incidents to Program Manager, Residential Supervisor or to on-call personnel. As required, complete incident reports.
  • Ensure all visitors have proper identification prior to entering the facility.
  • Search all bags brought in or out of the facility, conducting pat and pocket searches on residential clients.
  • Conduct client intake/admission and orientation after hours.
  • Conduct random drug testing and breathalyzers.
  • Complete all necessary documentation accurately and in a timely manner.
  • Must be familiar with universal precautions and related issues including risk of communicable diseases.
  • Remain constantly alert during all shifts for any situation that may jeopardize the safety of residents, staff, visitors and/or the community.
  • Engage in all staff meetings and training offered to enhance professional development (required/non-required).
  • Perform all other duties as required.

An Equal Opportunity Employer Committed to Affirmative Action

Employment Type: PART_TIME

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