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Human Services Assistant Jobs in Springfield, MA

Vinfen

Per Diem - Human Services

Windsor, CT

$21.47/hr

... Assist in developing, implementing, and documenting individual treatment support plans. • ... Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading ...

Vinfen

Per Diem - Human Services

Windsor, CT · On-site

$21.47/hr

... Assist in developing, implementing, and documenting individual treatment support plans. • ... Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading ...

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All JobsHuman Services JobsHuman Services Assistant JobsHuman Services Assistant Jobs in Springfield, MA

Human Services Assistant information

See Springfield, MA salary details

$17.4K

$46.4K

$67.8K

How much do human services assistant jobs pay per year?

As of Aug 20, 2026, the average yearly pay for human services assistant in Springfield, MA is $46,391.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,900.00 and $56,800.00 per year, depending on experience, location, and employer.

What is a human services assistant?

Human Services Assistants are professionals who support social workers, counselors, and other specialists in helping clients access community services and support. They often work in settings such as social service agencies, rehabilitation centers, or group homes. Their duties can include helping clients fill out paperwork, connecting them with resources, monitoring their progress, and providing emotional support. Human Services Assistants play a vital role in ensuring that individuals receive the assistance they need to improve their quality of life.

What does a human services assistant do?

A human services assistant performs a variety of support duties for social workers, clinical psychologists, and others in the social service field. As a human services assistant, you may help a client access benefits and fill out applications, assist with outreach programs, provide daily care to clients, or help with reports and recommendations for your department. Qualifications needed for this career may include an associate degree in a subject like social work or rehabilitation and experience working with the demographic you want to serve. Other essential skills for the job include patience, attention to detail, and the ability to take directions.

What are the key skills and qualifications needed to thrive as a human services assistant, and why are they important?

To thrive as a Human Services Assistant, you need a foundational understanding of social services, client support, and case management, often supported by a certificate or associate degree in human services or a related field. Familiarity with client management software, data entry systems, and office productivity tools is typically required. Strong interpersonal skills, active listening, and cultural sensitivity help you build rapport and effectively assist diverse populations. These skills ensure clients receive appropriate support and resources while maintaining efficient program operations.

What are some common challenges faced by human services assistants when supporting diverse client populations?

Human Services Assistants often work with clients from a wide range of backgrounds, each with unique needs and potential barriers to accessing services. Some common challenges include navigating language differences, cultural sensitivities, and varying levels of trust or engagement from clients. To address these, assistants typically rely on strong communication skills, empathy, and the ability to connect clients with appropriate resources, often collaborating closely with social workers, counselors, and community organizations. Ongoing training and supervision help staff stay prepared for these situations and provide effective support.

What is the difference between Human Services Assistant vs Social Worker?

AspectHuman Services AssistantSocial Worker
Required CredentialsHigh school diploma or equivalent; some roles may require certificationBachelor's degree in social work or related field; licensure often required
Work EnvironmentCommunity agencies, healthcare facilities, schoolsHospitals, government agencies, private practices
Employer & Industry UsageNonprofits, government programs, healthcarePublic and private social service agencies, healthcare
Common Search & Comparison IntentUnderstanding entry-level roles assisting social workersMore advanced, licensed roles with broader responsibilities

Human Services Assistants typically support social workers by performing administrative tasks and providing basic client assistance. Social Workers have more advanced training, handle complex cases, and often require licensure. Both roles work in similar environments, but social workers generally have greater responsibilities and qualifications.

What kind of jobs fall under human services?

Jobs under human services include roles such as Human Services Assistant, social worker, case manager, counselor, and community outreach worker. These positions typically involve helping individuals or communities access resources, providing support, and advocating for client needs, often requiring strong communication and organizational skills.
More about Human Services Assistant jobs

What are the most commonly searched types of Human Services jobs in Springfield, MA?

The most popular types of Human Services jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Human Services Assistant jobs?

Cities near Springfield, MA with the most Human Services Assistant job openings:

Human Services Assistant jobs near you
Infographic showing various Human Services Assistant job openings in Springfield, MA as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $46,391 per year, or $22.3 per hour.

Human Service Assistant - Springfield (Russian, Ukrainian, Haitian/Creole, Spanish)

Northern Essex Community College

Springfield, MA • On-site

Other

Posted 2 days ago

New

Job description

Human Service Assistant - Springfield

The Department of Transitional Assistance is seeking service-focused individuals for the position of Human Service Assistant (HSA). Our ideal candidate will provide written and/or oral interpretation and translation services to assist clients and complete administrative tasks in a well-organized, efficient manner.

Duties and Responsibilities

  • Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.
  • Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.
  • Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.
  • Facilitate customer service delivery by providing services to clients, such as responding to inquiries and explaining basic department procedures.
  • Inform and direct clients in the lobbies, waiting rooms, and self-service stations.
  • Promote customer service delivery through document processing and management.
  • Utilize Department systems and equipment and provide ongoing assistance and support to Social Workers.
  • Stay current and up to date with self-service options, including but not limited to kiosks, scanning, DTA Connect, and Mobile apps.
  • Exchange information with internal and external contacts per existing department policies.
  • Provide administrative support within the local office as assigned by the supervisor.
  • Performs other duties as assigned in accordance with Departmental Policy.

Required Qualifications

  • Excellent written and oral communication skills.
  • Excellent reading comprehension skills.
  • Excellent listening skills, including the ability to ask questions to enhance communication and understanding.
  • Strong interpersonal skills that demonstrate the ability to work with diverse populations in multiple roles.
  • Ability to handle multiple priorities in a fast-paced environment.
  • Ability to manage high-stress situations in a professional manner.
  • Ability to understand and apply policies and regulations.
  • Ability to be flexible in order to respond to changing requirements and priorities.
  • Ability to handle multiple responsibilities and meet various deadlines through strong organizational and time management skills.
  • Ability to read, write and converse with clients, colleagues and external contacts in English and a second language.
  • Two or more years work experience, with written and oral translation duties, in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling.

Preferred Qualifications

  • Knowledge of specific local office procedures and requirements.
  • Knowledge of continuing changes in laws, rules, regulations, programs, policies, procedures, specifications, standards and guidelines governing agency operations and assigned unit activities as they apply to this position.
  • Knowledge of ongoing modifications in the types and uses of agency forms.
  • High-level personal computer skills and more in-depth knowledge of various software options.

Note: Selected candidates must complete a language proficiency examination which will test reading comprehension, conversational, and writing skills in English and the specified second language.

To Apply: Please upload both the Resume and Cover Letter for this position. First consideration will be given to those applicants who apply within the first 14 days.

About The Department of Transitional Assistance: The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment support.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

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