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Home Based Technical Support Engineer 3 Jobs (NOW HIRING)

Ketch

Technical Support Engineer (East Coast)

Atlanta, GA · On-site +1

$90K - $125K/yr

About the Role We are hiring an East Coast-based Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on ...

Tractian

Technical Support Engineer

Atlanta, GA · On-site +1

Collaborate with the development team to report bugs and recommend improvements based on client ... Vibration Analysis CAT III certification. * At least 5 years of experience troubleshooting in ...

Starburst

Technical Support Engineer

San Francisco, CA · On-site

... based on your observations and ticket trends • Responsible for ensuring customer environments are ... Required : • 5+ years of support experience • 3+ years of Big Data, Docker, Kubernetes and ...

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

Your Qualifications and Skills: - Minimum 3 years of experience in AV technical support capacity ... access to Auto, Home, and Pet Insurance. #LI-SN1 Across Logitech we empower collaboration and ...

TrueLoyal

Technical Support Engineer

San Antonio, TX · On-site

You aren't married to one tool; you have a "standard-based" mindset and can quickly learn the API ... Requirements Experience & Skills * 3+ years in Technical Support Engineering, Integration ...

Gigs

Technical Support Engineer

New York, NY

$150K - $180K/yr

The Role As a Technical Support Engineer, you will serve as the technical anchor for our support ... Technical & Customer Background - You have 2-3 years of experience in a technical role with ...

Audacy, Inc.

Technical Support Engineer

Philadelphia, PA

$80K - $90K/yr

... home and auto insurance, and pet insurance. Overview: Amperwave helps broadcasters and podcasting publishers monetize digital audio audiences. As a Technical Support Engineer, you will support our ...

Sigma

Technical Support Engineer

San Francisco, CA · On-site

Sigma is a rapidly growing company seeking a Technical Support Engineer to join their award-winning team recognized for exceptional customer service. In this role, you will assist customers in ...

Orbotech

Technical Support Engineer

Phoenix, AZ

$32.50 - $55.25/hr

... Field Operations, Engineering, Product Training, and Technical Support. The KLA Services ... based on captured insight and trend analysis. TSE's are seen as a field leader/owner where the ...

Metronome

Technical Support Engineer

New York, NY · On-site

$137K - $205.60K/yr

About Us Metronome is the leading usage-based billing platform built for modern software companies ... About the Role As a member of our technical support engineering team, you will be on the front ...

Seegrid

Technical Support Engineer

Pittsburgh, PA · On-site

Bachelor's degree OR 3+ years of experience in a hands-on technical support or systems engineering role * Linux Mastery: Strong technical knowledge of Linux OS navigation, log analysis, and system ...

Starburst

Technical Support Engineer

San Francisco, CA · On-site

... based on your observations and ticket trends * Responsible for ensuring customer environments are ... Requirements * 5+ years of support experience * 3+ years of Big Data, Docker, Kubernetes and cloud ...

NextHop AI

Technical Support Engineer

Santa Clara, CA · On-site

Meticulously track customer cases and prioritize them based on classification and urgency * Provide ... Engineering or a related field * Minimum 10 years of experience in technical support roles

Fortinet

Technical Support Engineer

Sunnyvale, CA

$86.90K - $125.30K/yr

... based deployments is a plus. * Strong diagnostic and problem-solving skills across Layer 2/3 and ... Minimum 5-8 years of technical support, network engineering, or security operations experience. The ...

Cyera

Technical Support Engineer

Kansas City, MO · On-site

$65K - $90K/yr

As a Technical Support Engineer, your primary duty is to execute and achieve the mission and ... This position is based in St. Louis, MO, and requires on-site presence in the office ...

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Home Based Technical Support Engineer 3 information

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$79K

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How much do home based technical support engineer 3 jobs pay per year?

As of May 29, 2026, the average yearly pay for home based technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Home Based Technical Support Engineer 3 vs Customer Support Engineer?

AspectHome Based Technical Support Engineer 3Customer Support Engineer
CredentialsTechnical certifications, relevant technical degreesTechnical certifications, customer service training
Work EnvironmentRemote, home-basedOn-site or remote, depending on company
Industry UsageIT, networking, hardware supportIT, software, hardware support
Job FocusTechnical troubleshooting, problem resolutionCustomer communication, issue escalation

The Home Based Technical Support Engineer 3 primarily focuses on technical troubleshooting and resolving complex issues remotely, often requiring specialized certifications. In contrast, the Customer Support Engineer emphasizes customer communication and issue escalation, with a broader focus on customer satisfaction. Both roles may work remotely and require technical knowledge, but their core responsibilities differ in technical depth versus customer interaction.

More about Home Based Technical Support Engineer 3 jobs
What are the most commonly searched types of Technical Support Engineer 3 jobs? The most popular types of Technical Support Engineer 3 jobs are:
What job categories do people searching Home Based Technical Support Engineer 3 jobs look for? The top searched job categories for Home Based Technical Support Engineer 3 jobs are:
Home Based Technical Support Engineer 3 jobs near you
Infographic showing various Home Based Technical Support Engineer 3 job openings in the United States as of May 2026, with employment types broken down into 34% Full Time, 55% Part Time, 2% Temporary, and 9% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Technical Support Engineer (East Coast)

Technical Support Engineer (East Coast)

Ketch

Atlanta, GA • On-site, Remote

$90K - $125K/yr

Full-time

Posted 10 days ago

Job description

Technical Support Engineer, US (East Coast)
Location: Remote -- US East Coast Type: Full-Time
About Ketch
Ketch is redefining responsible data use for the AI era. The Ketch Data Permissioning Platform is the new layer of business technology that helps brands collect, control, and activate permissioned, privacy-safe data across every device, system, and third-party app. Brands around the world use Ketch to simplify privacy and consent operations, increase revenue from advertising, data, and AI initiatives, and build trust with customers and partners.
About the Role
We are hiring an East Coast-based Technical Support Engineer to provide high-quality technical support to Ketch customers and partner closely with our Professional Services team on technical conversations, solutions, and troubleshooting during implementations. This role balances reactive support work with proactive engagement -- joining the services team in technical conversations and working directly with customers on technical solutions and troubleshooting.
This is a hands-on technical role. You will work directly with customer engineering teams, developers, and IT stakeholders to resolve complex technical issues across Ketch's platform. You will also support our PS team during customer implementations as the technical expert in the room.
This role reports to the Head of Customer Experience and partners closely with our US support, services, and engineering teams.
What You'll Do
  • Serve as a primary technical support resource for US-based customers on East Coast hours, owning ticket resolution end-to-end across web technologies, APIs, SDK integrations, and platform configuration
    • >
  • Partner with the Professional Services team on customer implementations -- joining technical scoping calls, troubleshooting integration issues, and providing technical solutions to complex customer environments
    • >
  • Work directly with customer developers, IT teams, and data engineers to diagnose and resolve issues
    • >
  • Use tools like Postman to troubleshoot API calls, inspect requests/responses, and identify root cause
    • >
  • Investigate and resolve issues across JavaScript, HTML, CSS, and front-end behavior
    • >
  • Document fixes, known issues, and reusable solutions for the broader support and services teams
    • >
  • Provide hand-off and continuity coverage with the West Coast US team and the India support team
    • >
  • Escalate to engineering when appropriate, while owning customer communication and resolution timelines
    • >

What We're Looking For
  • 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software -- not hardware, networking, or systems integration)
    • >
  • Strong working knowledge of JavaScript, HTML, CSS, and APIs
    • >
  • Comfortable using Postman or similar tools to troubleshoot API behavior
    • >
  • Experience administering or supporting SaaS platforms
    • >
  • Genuine technical curiosity -- self-directed learner who digs into product, reads docs, and builds working knowledge of complex systems
    • >
  • Based on the US East Coast with the right to work in the US
    • >
  • Comfortable working independently in a startup environment with limited playbooks
    • >

Nice to Have
  • Exposure to privacy, consent, AdTech, MarTech, or data governance domains
    • >
  • Experience supporting customers through technical implementations end-to-end
    • >
  • Background in early-stage or startup environments
    • >
  • Mobile app development experience

$90,000 - $125,000 a year
Information collected and processed as part of any job applications you choose to submit is subject to Ketch's privacy policy. Ketch is proud to be an equal opportunity employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.
If you have a need that requires accommodation, please let us know by emailing [email protected].
Ketch is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Ketch does not accept agency resumes. Please do not forward resumes to our jobs alias, Ketch employees, or any other organization location. Ketch is not responsible for any fees related to unsolicited resumes.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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