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Home Based Technical Support Engineer 3 Jobs (NOW HIRING)

NiCE

Senior Technical Support Engineer

Richardson, TX · On-site

Required : • 3+ years of experience as a Product Support Engineer or in a similar technical ... Preferred : • OAuth2, JWT, SSO • Role-based access control (RBAC) • Understanding of GDPR and ...

Natera

Software Support Engineer III

Austin, TX · On-site

$80K - $100K/yr

POSITION SUMMARY: A Software Support Engineer III provides technical assistance to production ... technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based ...

Irium - Mexico

Technical Support Engineer

Carlisle, PA · On-site

Irium is a Spanish company based in Madrid and we have offices in Mexico and Colombia, we are a ... Provide timely Level I technical support for all onsite and remote end-users focusing on excellent ...

InterSystems

Support Engineer III

Boston, MA · On-site

As a Support Engineer III, you will manage complex technical problems and provide international support to applications used by major organizations. Responsibilities : • You manage the solution of ...

Entrata

Technical Support Engineer

Charleston, WV · Remote

$15.05 - $23.65/hr

Provide technical support and troubleshooting via telephone, ticketing systems, and chat. * Develop ... materials based on available information. These tools assist our recruitment team but do not ...

Entrata

Technical Support Engineer

$15.05 - $23.65/hr

Provide technical support and troubleshooting via telephone, ticketing systems, and chat. * Develop ... materials based on available information. These tools assist our recruitment team but do not ...

NICE

Senior Technical Support Engineer

Richardson, TX · On-site

Zendesk) Have you got what it takes? * 3+ years of experience as a Product Support Engineer or in a ... OAuth2, JWT, SSO * Role-based access control (RBAC) * Understanding of GDPR and secure ...

Globys, Inc.

Escalation to Tier 3 engineering is reserved for confirmed code defects or infrastructure issues ... Hands-on experience troubleshooting web-based applications - inspecting network requests, reading ...

PreVeil, Inc.

Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will be a critical customer-facing member of our team, guiding customers through onboarding and deployment of PreVeil's secure mail, file sharing, SIEM ...

CodeForce

Technical Support Engineer - VOIP & MSP

Technical Support Engineer - VoIP & MSP Location: Remote Job Type: Full-Time Job Summary We are ... Hands-on experience supporting VoIP solutions and SIP-based technologies, including PBX platforms ...

Smarsh

Technical Support Engineer I

Portland, OR

$60K - $80K/yr

Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team. In this ... The salary for this role will be set based on a variety of factors, including but not limited to ...

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Home Based Technical Support Engineer 3 information

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How much do home based technical support engineer 3 jobs pay per year?

As of Jul 13, 2026, the average yearly pay for home based technical support engineer 3 in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is the difference between Home Based Technical Support Engineer 3 vs Customer Support Engineer?

AspectHome Based Technical Support Engineer 3Customer Support Engineer
CredentialsTechnical certifications, relevant technical degreesTechnical certifications, customer service training
Work EnvironmentRemote, home-basedOn-site or remote, depending on company
Industry UsageIT, networking, hardware supportIT, software, hardware support
Job FocusTechnical troubleshooting, problem resolutionCustomer communication, issue escalation

The Home Based Technical Support Engineer 3 primarily focuses on technical troubleshooting and resolving complex issues remotely, often requiring specialized certifications. In contrast, the Customer Support Engineer emphasizes customer communication and issue escalation, with a broader focus on customer satisfaction. Both roles may work remotely and require technical knowledge, but their core responsibilities differ in technical depth versus customer interaction.

Can technical support work from home?

Home Based Technical Support Engineers typically can work from home, as the role often involves remote troubleshooting, remote access tools, and communication via phone or chat. However, some positions may require on-site visits or specific hardware setups, depending on the company's policies and the nature of technical issues. Strong communication skills and familiarity with remote support tools are essential for success in a home-based technical support role.

What engineer makes $500,000 a year?

While most home-based technical support engineers do not earn this level of income, highly specialized or senior engineers in fields like software engineering, cloud architecture, or cybersecurity can reach or exceed $500,000 annually, especially with bonuses, stock options, or in senior leadership roles. Achieving this salary typically requires extensive experience, advanced certifications, and working in high-demand industries or companies.

How can I make $100,000 a year working from home?

A Home Based Technical Support Engineer can increase earning potential by gaining advanced certifications, developing specialized skills, and gaining experience in high-demand areas such as cybersecurity or cloud services. Working for multiple clients or companies, offering premium support services, and continuously updating technical knowledge can also help reach a six-figure income from home.

How can I make 2000 a week working from home?

A Home Based Technical Support Engineer can increase earnings by taking on multiple clients, offering specialized services, or working overtime, which can help reach a $2000 weekly income. Building strong technical skills, certifications, and efficient remote work practices can also improve earning potential. However, achieving this level of income typically requires experience, a high volume of work, or premium service offerings.
More about Home Based Technical Support Engineer 3 jobs
What are the most commonly searched types of Technical Support Engineer 3 jobs? The most popular types of Technical Support Engineer 3 jobs are:
What job categories do people searching Home Based Technical Support Engineer 3 jobs look for? The top searched job categories for Home Based Technical Support Engineer 3 jobs are:
Home Based Technical Support Engineer 3 jobs near you
Infographic showing various Home Based Technical Support Engineer 3 job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
Senior Technical Support Engineer

Senior Technical Support Engineer

NiCE

Richardson, TX • On-site

Full-time

Posted 17 days ago

Job description

Job Summary:
NiCE is a market leader in software products used by global businesses to enhance customer experiences and ensure public safety. The Senior Technical Support Engineer will provide technical assistance to customers, diagnose issues, and implement solutions while maintaining records and improving internal tools.
Responsibilities:
• Act as the initial point of contact for customer issues, providing timely and effective assistance.
• Properly identify and escalate complex requests to the next level of support when necessary.
• Track, document, and route issues to the appropriate teams for fast and accurate resolution.
• Guide customers through troubleshooting with professionalism and empathy, exceeding expectations at every step.
• Maintain thorough records of customer interactions, issue resolutions, and follow-ups for continuous improvement.
• Work closely with the engineering team to enhance product functionality and resolve recurring technical issues.
• Continuously learn and improve expertise in help desk procedures, products, and services.
• Develop and maintain internal support tools to improve efficiency and customer experience.
• Provide technical support via written and verbal communication (English)
• Troubleshoot product issues across software, APIs, and integrations
• Analyze logs, errors, and system behavior to identify root causes
• Guide users step-by-step through solutions
• Use help desk and remote support tools (e.g. Zendesk)
Qualifications:
Required:
• 3+ years of experience as a Product Support Engineer or in a similar technical support role.
• Hands-on experience with Windows and Linux, with a solid understanding of computer systems, software, and technical products.
• Proven experience in a technical support / product support role
• Strong troubleshooting mindset (logs, errors, root cause thinking)
• Solid understanding of Windows and/or Linux environments
• Experience working with REST APIs (making requests, understanding responses, basic debugging)
• Ability to read logs and interpret errors/stack traces
• Familiarity with tools like: Postman (or similar API tools) and Browser developer tools
• Comfortable working in a collaborative team environment under pressure
• Strong familiarity with software development concepts, databases, and system design.
• Understanding of customer service best practices, with a proactive and solutions-driven approach to support.
• Outgoing and approachable personality, capable of thriving in a collaborative, social team environment.
• A proactive problem-solver with a hands-on, solution-oriented mindset.
• Ability to provide clear, step-by-step technical assistance in both written and verbal formats.
• Strong problem-solving abilities with a keen eye for diagnosing and resolving technical issues efficiently.
• Experience with cloud-based technologies and familiarity with basic programming languages.
Preferred:
• OAuth2, JWT, SSO
• Role-based access control (RBAC)
• Understanding of GDPR and secure communication principles
• Experience with monitoring tools (Grafana, Kibana)
• Exposure to Docker / containerised environments
• Awareness of cloud platforms (AWS, Azure)
• Basic programming or scripting experience
• Familiarity with JSON / XML
• Basic HTML/CSS (e.g. embedding into web interfaces)
• Experience with help desk platforms (e.g. Zendesk)
Company:
NiCE is transforming the world with AI that puts people first. Founded in 1986, the company is headquartered in Ra'anana, ISR, with a team of 5001-10000 employees. The company is currently Late Stage.

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