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Helpdesk Jobs in Reston, VA (NOW HIRING)

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41639 Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega Corporation

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Tier 1 Helpdesk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Req ID: 41403 Summary Tier 1 Helpdesk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

IntelliDyne, LLC

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Responsibilities : • Answer calls coming into the Tier 1 Help Desk by the third ring. • Create a customer incident in Remedy, the call tracking software for every call answered. • Ability to ...

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Showing results 41-60

All JobsHelpdesk JobsHelpdesk Jobs in Reston, VA

Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do helpdesk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for helpdesk in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Reston, VA? The most popular types of Helpdesk jobs in Reston, VA are:
What are popular job titles related to Helpdesk jobs in Reston, VA? For Helpdesk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Reston, VA look for? The top searched job categories for Helpdesk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Helpdesk jobs? Cities near Reston, VA with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Reston, VA as of July 2026, with employment types broken down into 58% Full Time, and 42% Temporary. Highlights an 100% In-person job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Helpdesk Specialist Master

AHU Technologies Inc

Washington, DC • On-site

$32 - $37/hr

Full-time

Re-posted 23 days ago

Job description

TITLE: Helpdesk Specialist Master
LOCATION: Washington, DC/Onsite   
Employment type: Contract w2/1099/C2C          
MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience.
REQUIRED EXPERIENCE: 11 years
INTERVIEWS: Either Webcam or In Person
 
Job Description: 
Provides first-line tech support for District employees, ensuring quick IT issue resolution and strong customer service. Maintains reliable access to technology, troubleshoots hardware and software, and escalates complex problems as needed. 
Employment type: Contract w2/1099/C2C
 
Complete Description:
The Help Desk Technician provides first‑line technical support to client employees, ensuring timely resolution of IT issues and exceptional customer service. This role supports District’s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams.
 
Responsibilities:
Technical Support & Troubleshooting 
  • Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals.
  • Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications.
  • Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools.
  • Diagnose and resolve hardware failures, software errors, and configuration issues.
 
Customer Service & Communication 
  • Serve as the first point of contact for IT support requests via phone, email, ticketing system, or walk‑ins.
  • Deliver clear, courteous, and professional communication to end users.
  • Document all support interactions, resolutions, and follow‑up actions in the ticketing system.
  • Provide guidance and training to users on basic technology functions and best practices.
 
System & Device Management 
  • Install, configure, and update software and operating systems on end‑user devices.
  • Support device imaging, deployment, and lifecycle management.
  • Maintain inventory of IT equipment, ensuring accurate tracking and documentation.
 
Escalation & Collaboration 
  • Escalate complex or unresolved issues to specialized teams (network, security, server, or application support).
  • Collaborate with other IT staff to identify recurring issues and recommend improvements.
  • Participate in incident response efforts when needed, including outages or critical system disruptions.
 
Security & Compliance  
  • Ensure all devices and systems comply with District security policies.
  • Support patching, antivirus updates, and security configurations on end‑user devices.
  • Report potential security incidents or vulnerabilities to the appropriate teams.
 
 
Skills: 
·         Bachelor’s degree in IT or related field or equivalent experience. Highly desired 20 Years
·         16+ yrs. diagnosing and resolving end user computer/computer peripherals problems. Required 16 Years 
·         16+ yrs. providing second-tier support to end users, server, or mainframe apps/hardware. Required 16 Years 
·         16+ yrs. documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems. Highly desired 16 Years 
·         Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications. Required 10 Years 
·         Install, configure, and update software and operating systems on end user devices. Required 16 Years 
·         Familiarity with Active Directory, Service Now ticketing systems, and remote support tools. Required 16 Years 
·         Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications. Required 10 Years
·         Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools. Required 16 Years 
·         Diagnose and resolve hardware failures, software errors, and configuration issues. Required 16 Years
·         Deliver clear, courteous, and professional communication to end users. Required 16 Years
·         Install, configure, and update software and operating systems on end user devices. Required 16 Years 
·         Document all support interactions, resolutions, and follow up actions in the ticketing system. Required 16 Years 
Provide guidance and training to users on basic technology functions and best practices. Required 16 Years