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Helpdesk Jobs in Reston, VA (NOW HIRING)

Patriot

Entry Level Helpdesk Specialist

Ashburn, VA · On-site

Respond to email messages, web inquiries, and or phone calls for customers seeking help * Logs all request into the Government tracking system (Remedy) * Adds new users to the network and specifies ...

ValidaTek, Inc.

Helpdesk Lead/CAB Manager

Arlington, VA · On-site

$79K - $132K/yr

Plan and review helpdesk standards, procedures, and protocols to improve and enhance customer service. * Act as the Subject Matter Expert for team members and provide guidance and leadership for ...

ValidaTek, Inc.

Helpdesk Lead/CAB Manager

Arlington, VA · On-site

$132K/yr

Plan and review helpdesk standards, procedures, and protocols to improve and enhance customer service. * Act as the Subject Matter Expert for team members and provide guidance and leadership for ...

ValidaTek, Inc.

Helpdesk Lead/CAB Manager

Arlington, VA · On-site

$79K - $132K/yr

Plan and review helpdesk standards, procedures, and protocols to improve and enhance customer service. * Act as the Subject Matter Expert for team members and provide guidance and leadership for ...

Code Plus Inc

Helpdesk Technician - Tier II

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier II Help Desk Technician to support our operations in Washington DC for the National Labor Relations Board (NLRB)   Location: Onsite - Washington, DC  Clearance:

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

IntelliDyne

Helpdesk Technician - Tier 1

Falls Church, VA · On-site

$21.25 - $28.75/hr

Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: * Answer calls coming into the Tier 1 Help Desk by the third ...

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All JobsHelpdesk JobsHelpdesk Jobs in Reston, VA

Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do helpdesk jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Reston, VA? The most popular types of Helpdesk jobs in Reston, VA are:
What are popular job titles related to Helpdesk jobs in Reston, VA? For Helpdesk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Reston, VA look for? The top searched job categories for Helpdesk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Helpdesk jobs? Cities near Reston, VA with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Reston, VA as of May 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,097 per year, or $24.1 per hour.
Helpdesk Specialist Entry

Helpdesk Specialist Entry

Sylver Rain Consulting

Washington, DC • On-site

Full-time

Posted 12 days ago

Job description

Description
DOB is looking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users, troubleshooting network issues, and perform diagnostic tests to ensure optimal system performance.
Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
3. Ability to understand and maintain inventory management.
4. Provides support to end users on a variety of issues.
5. Identifies, researches, and resolves technical problems.
6. Responds to telephone calls, emails, and personnel requests for technical support.
7. Documents, tracks, and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
12. Knowledge of Office 365.
13. Ability to maintain users accounts in Active Directory.
Minimum Education/Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience

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