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Helpdesk Jobs in Reston, VA (NOW HIRING)

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

Overview CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician I to our team!  CyberSheath integrates compliance and threat mitigation efforts ...

Team Velocity

Helpdesk Support Specialist

Sterling, VA

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

Team Velocity

Helpdesk Support Specialist

Herndon, VA · On-site

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

Team Velocity

Helpdesk Support Specialist

Sterling, VA · On-site

Team Velocity is a SaaS technology provider serving the automotive industry, and they are seeking a Helpdesk Support Specialist. In this role, you will provide user guidance and first-level support ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA

$22 - $30.25/hr

CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware. This role ...

Team Velocity

Helpdesk Support Specialist

Herndon, VA · On-site

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

Team Velocity

Helpdesk Support Specialist

Sterling, VA · On-site

$16/hr

As a Helpdesk Support Specialist you will provide user guidance and first-level support by assisting with incident resolution. You have the ability to provide stellar customer service in a demanding ...

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All JobsHelpdesk JobsHelpdesk Jobs in Reston, VA

Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do helpdesk jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

Is helpdesk a hard job?

Helpdesk jobs involve troubleshooting technical issues, providing customer support, and often require good communication skills and basic knowledge of hardware and software. The difficulty level depends on the complexity of issues handled and the individual's experience, but it generally involves problem-solving and patience. Certifications like CompTIA A+ can help improve proficiency and job performance.

What is the job of a help desk?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve user requests efficiently.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, but it does not fully replace helpdesk professionals. Helpdesk roles require human judgment, customer service skills, and complex problem-solving that AI cannot replicate entirely. Helpdesk technicians need to adapt by developing skills in AI tools, scripting, and system management.

What jobs pay 4000 a week without a degree?

Helpdesk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience, certifications, or licenses. These roles may require strong communication skills, technical knowledge, or apprenticeships rather than formal degrees.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Reston, VA? The most popular types of Helpdesk jobs in Reston, VA are:
What job categories do people searching Helpdesk jobs in Reston, VA look for? The top searched job categories for Helpdesk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Helpdesk jobs? Cities near Reston, VA with the most Helpdesk job openings:
Helpdesk jobs near you
Helpdesk Analyst II

Helpdesk Analyst II

CommIT Enterprises, Inc

Quantico, VA • On-site

$22 - $30.25/hr

Full-time

Re-posted 19 days ago

Job description

Overview
CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware. This role involves managing incidents, problems, and service requests, collaborating with users and IT teams for both unclassified and classified equipment. The candidate will be required to provide help desk support via phone, web-interface, email and in-person interactions. Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure.
Established in 2001, CommIT is a Certified Veteran-Owned Small Business (CVOSB) providing innovative technical engineering and data science services. Our enterprise systems support includes the Department of Defense's (DoD) GCSS-MC, CAC2S, TBMCS-MC, and the Department of Veteran's Affairs' (VA) telehealth communications. We offer acquisition management, systems engineering, Agile software development, cloud management, IT modernization, data analytics, cybersecurity, and training, including leading-edge DevSecOps, automated testing, and mobile application development.
Responsibilities
Your essential job functions will include but may not be limited to-
  • Provide service desk support to all customer IT groups for both unclassified and classified services.
  • Monitor and respond to support requests submitted through various channels-including phone, email, and the ticketing system-ensuring timely tracking, documentation, and resolution of incidents.
  • Collaborate with IT team members to escalate complex technical issues.
  • Document, assess, track, and resolve incidents, problems, and service requests according to established Incident and Problem Management processes.
  • Coordinate with the Customer's Representatives to resolve events, incidents and problems in accordance with the Event Management, Incident Management and Problem Management processes such as anomalies that affect more than one user.
  • Collaborate with the client to resolve network-related events, incidents, and problems, including the delivery of Install, Move, Add, and Change services, as well as the identification and resolution of network connectivity anomalies.
  • Verify resolution with the customer before closing the ticket and provide a comprehensive Post-Incident Report detailing the cause of the service outage, corrective actions taken, and any required follow-up steps.
  • Generate, publish, and maintain historical data for weekly and monthly Service Desk performance metrics on a government-designated website. Additionally, compile and report this information as part of the Weekly and Monthly In-Progress Reviews.
  • Recommend improvements to existing processes and procedures to enhance efficiency, effectiveness, and overall service quality.

Qualifications
Required Experience and Education:
  • A minimum of 2 years of experience in a help desk or technical support role, offering assistance and troubleshooting support to end users.
  • Demonstrated strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills with the ability to communicate effectively with non-technical users.
  • Experience with Windows operating systems, Microsoft Office Suite, and Remedy Ticketing System.
  • IAM I (CAP, CND, Cloud+, GSLC, Security+ CE)

Preferred Skills:
  • ITILv4

Security Clearance:
  • Active DOD Top Secret Clearance

Equal Opportunity Employer:
CommIT Enterprises, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

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