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Helpdesk Jobs in Reston, VA (NOW HIRING)

Computer World Services

Helpdesk Lead

Washington, DC · On-site

$120K - $130K/yr

Provide daily supervision and direction to help desk staff who are responsible for remote and on-site support to users, which includes in the Washington D.C areas and remote from e-mail, directories ...

Computer World Services

Helpdesk Lead

Washington, DC

$120K - $130K/yr

Provide daily supervision and direction to help desk staff who are responsible for remote and on-site support to users, which includes in the Washington D.C areas and remote from e-mail, directories ...

Cloudforce

Helpdesk Lead

National Harbor, MD

$60K - $80K/yr

Helpdesk Lead Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $60,000 to $80,000 DOE Annually Please note - applicants must be authorized to work for any employer in the U.S. We ...

Cloudforce

Helpdesk Lead

National Harbor, MD

$60K - $80K/yr

Helpdesk Lead Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $60,000 to $80,000 DOE Annually Please note - applicants must be authorized to work for any employer in the U.S. We ...

TriosysIT Inc.

Helpdesk Specialist

Washington, DC

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and ...

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician I to our team!  CyberSheath integrates compliance and threat mitigation efforts ...

CommIT Enterprises

Helpdesk Analyst II

Quantico, VA

$22 - $30.25/hr

Overview CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

USMax

Junior Helpdesk Specialist

Springfield, VA

The Junior Helpdesk Specialist will assist in providing technical assistance and support related to computer systems, hardware, or software, and respond to queries, run diagnostic programs, isolate ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

The Helpdesk Technician Level II provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

Overview CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA

$22 - $30.25/hr

CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware. This role ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

Overview CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

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Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do helpdesk jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for helpdesk in Reston, VA is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $20.00 and $27.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Reston, VA? The most popular types of Helpdesk jobs in Reston, VA are:
What job categories do people searching Helpdesk jobs in Reston, VA look for? The top searched job categories for Helpdesk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Helpdesk jobs? Cities near Reston, VA with the most Helpdesk job openings:
Helpdesk jobs near you

Helpdesk Lead

Computer World Services

Washington, DC • On-site

$120K - $130K/yr

Full-time

Posted 16 days ago

Job description

Provide daily supervision and direction to help desk staff who are responsible for remote and on-site support to users, which includes in the Washington D.C areas and remote from e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC & MAC, iPhone, YubiKey, and printer problems). 
Key Tasks & Responsibilities
  • Answer and triage all requests, resolve all technical issues appropriate to skill levels as expediently as possible, and escalate to Tier II or Tier III level(s) as appropriate.
  • Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract.
  • Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.
  • Manage day-to-day work assignments of help desk personnel and reporting of issues/outages to management.
  • Perform root cause analysis and analyze trends to remediate issues at the enterprise level.
  • Coordinate and collaborate with other teams within IT on issues and reporting to staff.
  • Identify and resolve problems with all automation hardware, software, systems and peripherals, at the customer service support center, the customer site, or by utilizing remote tools.
  • Document all requests or resolutions in ServiceNow ticketing system.
  • Install and troubleshoot all Microsoft Operating System Software and office automation software in use on the currently supported desktop.
  • Install, configure and troubleshooting common Network Protocols, to include, but not be limited to, TCP/IP and wireless protocols.
  • Install, troubleshoot and perform repairs for terminals, mobile devices, peripherals and software.
  • Install and configure all components of the workstation configuration, such as network cards, sound cards, modems, video cards, printers, scanner, FAXs and other software and peripherals.
  • Provide requested reports derived from information contained in ServiceNow Or JIRA
  • Inventory, Monitor, troubleshoot, and resolve all operational and software problems associated with IT equipment, network and stand-alone printers
Education & Experience
  • Bachelor's Degree desired. High School diploma required
  • 1-2 years of IT operations experience.
  • Relevant experience and/or certifications may be substituted for degree requirements
  • Experience in a Microsoft computer support environment
Certifications
  • ITIL 4
  • HDMI- CSR
  • ServiceNow -Admin
  • Sec +
Security Clearance
  • Public Trust High (Tier 4/BI) Risk Level
  • Must be a US citizen or Lawful Permanent Resident
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
  • Full on-site work at the D.C. office
$120,000 - $130,000 a year
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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