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Helpdesk Jobs in Reston, VA (NOW HIRING)

Leidos

Intermediate Helpdesk Specialist

Fort Belvoir, VA · On-site

$65K - $118K/yr

Leidos is seeking an Intermediate Helpdesk Specialist in Fort Belvoir, VA to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise ...

Leidos

Intermediate Helpdesk Specialist

Fort Belvoir, VA · On-site

$65K - $118K/yr

Leidos is seeking an Intermediate Helpdesk Specialist in Fort Belvoir, VA to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise ...

Cloudforce

Helpdesk Technician I

National Harbor, MD · On-site

$50K/yr

Helpdesk Technician I Location: National Harbor, MD Type: Full Time Compensation: $50,000 Annually, subject to experience - plus a performance bonus of up to 15% of annual salary, paid in quarterly ...

Leidos

Intermediate Helpdesk Specialist

Fort Belvoir, VA · On-site

$65K - $118K/yr

Leidos is seeking an Intermediate Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program provides enterprise-wide IT support to ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Jobs in Reston, VA

Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do helpdesk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for helpdesk in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Reston, VA? The most popular types of Helpdesk jobs in Reston, VA are:
What are popular job titles related to Helpdesk jobs in Reston, VA? For Helpdesk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Reston, VA look for? The top searched job categories for Helpdesk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Helpdesk jobs? Cities near Reston, VA with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Reston, VA as of July 2026, with employment types broken down into 58% Full Time, and 42% Temporary. Highlights an 100% In-person job distribution, with an average salary of $50,097 per year, or $24.1 per hour.

Diary/Helpdesk Specialist

Linchpin Solutions Inc

Quantico, VA • On-site

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Job Type
Full-time
Description
If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Diary/Helpdesk Specialist.
Clearance: Secret Eligible
Work Schedule: Full-time, Onsite, Monday - Friday
Role Overview:
The Diar/Helpdesk Specialist ensures the technical accuracy of the organization's personnel records by managing the manual and electronic entry of educational achievements.
General Skillset
  • Experience with Microsoft Office
  • Verbal and written communication skills
  • Ability to work both collaboratively and individually
  • Critical Thinking Skills
  • Ability to give presentations and briefings as needed

Specific Skillset
Responsible for managing official academic and personnel records via enterprise manpower web services. Candidates will:
  • Construct and electronically submit official personnel entries
  • Scan and enter diplomas or certificates directly into official personnel files
  • Correct erroneous education entries on monthly transaction reports
  • Generate bulk manpower and ad hoc reports using enterprise data stores to track student progress and validate system transactions
  • Manually submit resident and blended learning diplomas into official files
  • Verify or correct Continuing Education Unit (CEU) points

Additionally, this position requires:
  • Answering help desk phone calls
  • Establishing e-learning accounts
  • Provide tier I/II troubleshooting for courseware functionality
  • Provide tier II troubleshooting for student issues related to courseware functionality and/or e-learning ecosystem functionallity received from users or escalated trouble tickets

Specialists will submit and track issues in the ticketing software and redirect specific learning system issues to the appropriate support tiers. Serves as the primary point of contact for users, answering help desk calls and providing initial tier I troubleshooting for distance learning coursework. Responsibilities include:
  • Utilizing ticketing software to submit, track, work on, and resolve user-reported system issues or escalating them to higher tiers
  • Provide password reset support
  • Process routine requests involving enrollment, disenrollment, waivers, grade changes, and official transcripts
  • Respond to inquiries generated through the enterprise website
  • Analyze ticket trends to recommend commonly reported issues for the development of self-help tutorials to reduce overall call volume

Requirements
Education & Certifications
  • Associate's Degree in IT, Business Administration, or a related field
  • DoD 8140/8570.01-M IAT Level II (e.g., CompTIA Security+ CE)
  • HDI Customer Service Representative

Experience Requirements
  • 1-2 years IT Helpdesk experience preferred

Build Your Career With Us
Linchpin Solutions' professional services organization is committed to delivering qualified candidates that meet or exceed clients' technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel who become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team.
Career Choices
Linchpin's success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.
Pay Transparency Statement:
Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to:
  • Relevant prior work experience
  • Education and certifications
  • Specific skills and competencies
  • Federal Government contract labor categories and wage rates
  • Geographic location

While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract.
Benefits:
In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including:
  • Health, dental, and vision insurance
  • 401(k) plan with company matching
  • Flexible Spending Accounts (FSA)
  • Company-funded disability and life insurance
  • Paid time off (PTO) and company-paid holidays
  • Employee Assistance Program (EAP)
  • Educational assistance and parental leave

Please note that the specific benefits and compensation details may vary depending on the employee's position, date of hire, and contract terms.
Cyber Security Message
Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at (443) 707-3070 if you suspect any type of social engineering attacks, such as phishing, spear phishing, baiting or any other suspicious activity.
Equal Opportunity Employment Statement
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Salary Description
$60,000-$70,000

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