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Helpdesk Jobs in Reston, VA (NOW HIRING)

Cloudforce

Helpdesk Lead

National Harbor, MD

$60K - $80K/yr

Helpdesk Lead Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $60,000 to $80,000 DOE Annually Please note - applicants must be authorized to work for any employer in the U.S. We ...

Cloudforce

Helpdesk Lead

National Harbor, MD · On-site

$60K - $80K/yr

Helpdesk Lead Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $60,000 to $80,000 DOE Annually Please note - applicants must be authorized to work for any employer in the U.S. We ...

TriosysIT Inc.

Helpdesk Specialist

Washington, DC

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and ...

CyberSheath

Helpdesk Technician II

Reston, VA · Remote

$83/hr

The Helpdesk Technician Level II provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process ...

CommIT Enterprises, Inc

Helpdesk Analyst II

Quantico, VA · On-site

$22 - $30.25/hr

Overview CommIT Enterprises, Inc. is seeking a Helpdesk Analyst II to provide support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

CyberSheath

Helpdesk Technician I

Reston, VA · Remote

$20.75 - $28/hr

We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician I to our team!  CyberSheath integrates compliance and threat mitigation efforts ...

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Helpdesk information

See Reston, VA salary details

$13

$24

$35

How much do helpdesk jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for helpdesk in Reston, VA is $24.13, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $27.07 per hour, depending on experience, location, and employer.

Which IT job is the highest paid?

In the IT field, roles such as IT Director, Solutions Architect, and Cloud Engineer tend to be among the highest paid, often earning six-figure salaries. These positions typically require advanced skills, certifications, and extensive experience in areas like cybersecurity, cloud computing, or enterprise infrastructure.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting common issues, allowing helpdesk professionals to focus on more complex problems. However, AI does not fully replace helpdesk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support. Helpdesk jobs continue to evolve with technology, requiring knowledge of AI tools and technical expertise.

What does a helpdesk job do?

A helpdesk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Helpdesk technicians troubleshoot problems, offer solutions, and may use tools like ticketing systems to track and resolve user requests, often working in a customer service-oriented environment.

Is IT helpdesk a remote job?

IT helpdesk roles can be performed remotely, especially with the use of remote support tools and communication platforms. Many companies offer remote helpdesk positions, but some may require on-site presence for hardware repairs or in-person support. The availability of remote work depends on the employer and specific job requirements.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Reston, VA? The most popular types of Helpdesk jobs in Reston, VA are:
What are popular job titles related to Helpdesk jobs in Reston, VA? For Helpdesk jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Reston, VA look for? The top searched job categories for Helpdesk jobs in Reston, VA are:
What cities near Reston, VA are hiring for Helpdesk jobs? Cities near Reston, VA with the most Helpdesk job openings:
Helpdesk jobs near you
Helpdesk Lead

Helpdesk Lead

Cloudforce

National Harbor, MD

$60K - $80K/yr

Full-time

Posted 13 days ago

Be an early applicant

Job description

Job Title: Helpdesk Lead
Location: National Harbor, MD (Hybrid) 
Type: Full Time 
Compensation: $60,000 to $80,000 DOE Annually 
 
Please note - applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
 
Are you the person your team tags when all else fails - the one who actually enjoys untangling the gnarliest tech problems? If diving deep into a mystery incident, building slick ServiceNow automations, and being the last line of defense sounds like your idea of a great day, we want to hear from you. This isn't your average helpdesk role - Tier III is where the real puzzle-solving happens, and we're looking for someone who thrives under pressure, thinks outside the ticket, and isn't afraid to break (and fix) things in the name of progress.  
Responsibilities:

  • Serve as the final escalation point for complex technical issues unresolved by Tier I and Tier II, owning tickets through to resolution within our ticketing system. 

  • Diagnose and resolve advanced hardware, software, network, and infrastructure issues, documenting all findings and resolutions. 

  • Lead root cause analysis (RCA) for critical incidents and outages, completing post-mortems and linking problem records to known error articles in the CMDB. 

  • Administer and troubleshoot enterprise systems including servers, virtualization platforms, cloud environments, Entra ID, and core network infrastructure. 

  • Investigate and respond to security incidents, enforcing patch management, vulnerability remediation, and compliance policies. 

  • Create and maintain technical documentation.  

  • Develop and deploy automated solutions using PowerShell, Python, or Bash to eliminate repetitive tasks, accelerate remediation, and improve system reliability. 

  • Leverage platform reporting and dashboards to identify ticket trends, recurring incidents, and opportunities for proactive problem management. 

  • Engage vendors and third-party publishers to resolve product defects and act as a technical liaison between IT and business stakeholders during major incidents or projects. 

  • Author and maintain knowledge base articles, runbooks, and SOPs. 

  • Manage, mentor and train Tier 1/2 staff to reduce escalation volume. 

Qualifications:

  • 3+ years of IT support experience with exposure to advanced troubleshooting or escalation. 

  • Hands-on experience with Microsoft Azure (M365, Intune, Entra ID, or similar). 

  • Working knowledge of ITSM platforms. 

  • Some scripting or automation experience (PowerShell, Python, or Bash). 

  • A strong communicator who stays composed under pressure. 

Preferred Skills and Experience:

  • Microsoft Azure (AZ-900, AZ-104) and Microsoft 365 certifications. 

  • ITIL certification. 

  • Experience with Microsoft 365, Intune, or cloud environments. 

You Love To:

  • Learn and deploy modern technologies. 

  • Perform as a self-starter and manage your own time. 

  • Analyze and solve tough technical problems by leveraging leading-edge technologies. 

  • Demonstrate your expertise through a consultative and collaborative approach to engineering. 

  • Join monthly company outings and quarterly local service projects. 

  • Eat lunch as a team every Friday and have your hand at conquering our reigning ping-pong champions. 

This description highlights the core duties of the position; however, responsibilities may evolve as needs change and opportunities arise.
 
About Us:
Cloudforce is a spirited team defined by the shared values of excellence, growth, teamwork, passion, giving back, and glee. As technophiles, we thrive on the latest developments in our chosen field of expertise: cloud computing. As humans, we are driven by the opportunities to make life better through the thoughtful application of technology. At Cloudforce, these two pursuits combine to form an effective, human-centered approach for making cloud solutions accessible for businesses, app developers, and entrepreneurs, alike.
 
We offer our employees unique opportunities to learn, grow, and be part of a team that believes in more than just typical nine-to-five activities. We’ve built a culture around openness, inclusiveness, giving back to the community, team-building, and growth. Whether it be through monthly team outings, annual trips, or our frequent charitable activities, we’re serious about making each team member feel like they’re part of our team.
 
 
Cloudforce offers everything you’d expect in the perfect technology job…
  • Outstanding opportunities to learn, grow, and expand your network. 
  • Excellent compensation, benefits, and generous incentives. 
  • Complimentary snacks to keep you focused. 
  • Super cutting-edge technology. 
  • State-of-the-art workspace. 
  • Community involvement. 
  • Great team synergy.
 
But we also offer a few irresistible extras:
  • Friday lunch and shenanigans... on us! 
  • Incentive program for investing in your growth. 
  • 401K savings plan and education reimbursement. 
  • 24/7 access to a modern gym with Tonal and Peloton. 
  • Free monthly garage parking with direct private access to the office. 
  • Brand-new, sun-filled National Harbor offices with scenic views of the Potomac, surrounded by shops, restaurants, and more. 
 
P.S.... Wondering about our other essential benefits? Here’s a brief snapshot:
  • Medical, dental, life, and short-term disability insurance covered at 100% of the premium for employees and 50% for dependents. 
  • Paid parental leave, including adoption and foster care placement. 
  • PTO starting at 15 days during your first two years of employment, 20 days in years 2 through 4, and 25 days thereafter (+ incentives opportunities to earn more PTO!). 
  • 9 company-observed holidays + 2 more floating holidays to cover additional observed holidays or for use as extra PTO. 
  • And more! Check out our careers page for more details: www.gocloudforce.com/careers/.
 
 
 
Cloudforce is an Equal Opportunity/Affirmative Action employer.  All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.