ZipRecruiter

Log In

1

Helpdesk Supervisor Jobs (NOW HIRING)

Summit Beverage

Delivery Driver Helper

Bozeman, MT · On-site

$21 - $24/hr

Effectively communicate issues and opportunities to the Route Driver/Lead Helper or Supervisor as needed to ensure customer satisfaction. Professionalism/Company Guidelines: * Adhere to Company ...

Summit Beverage

Delivery Driver Helper

Kalispell, MT

$19 - $21/hr

Effectively communicate issues and opportunities to the Route Driver/Lead Helper or Supervisor as needed to ensure customer satisfaction. Professionalism/Company Guidelines: * Adhere to Company ...

Summit Beverage

Delivery Driver Helper

Bozeman, MT

$21 - $24/hr

Effectively communicate issues and opportunities to the Route Driver/Lead Helper or Supervisor as needed to ensure customer satisfaction. Professionalism/Company Guidelines: * Adhere to Company ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated Litigation Support POSITION TYPE: Full-Time, Contingent Upon Award LOCATION: Remote CLEARANCE: Public Trust ...

Summit Beverage

Delivery Driver Helper

Butte, MT · On-site

$15.50 - $20/hr

Effectively communicate issues and opportunities to the Route Driver/Lead Helper or Supervisor as needed to ensure customer satisfaction. Professionalism/Company Guidelines: * Adhere to Company ...

Summit Beverage

Delivery Driver Helper

Kalispell, MT · On-site

$19/hr

Effectively communicate issues and opportunities to the Route Driver/Lead Helper or Supervisor as needed to ensure customer satisfaction. Professionalism/Company Guidelines: * Adhere to Company ...

Summit Beverage

Delivery Driver Helper

Bozeman, MT · On-site

$21 - $24/hr

Effectively communicate issues and opportunities to the Route Driver/Lead Helper or Supervisor as needed to ensure customer satisfaction. Professionalism/Company Guidelines: * Adhere to Company ...

Summit Beverage

Delivery Driver Helper

Kalispell, MT · On-site

$19 - $21/hr

Effectively communicate issues and opportunities to the Route Driver/Lead Helper or Supervisor as needed to ensure customer satisfaction. Professionalism/Company Guidelines: * Adhere to Company ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

Ken's Foods is seeking a Help Desk Supervisor to lead day-to-day Help Desk operations and provide direct leadership to Help Desk technicians. This role ensures reliable and timely technical support ...

MCCORVEY COMPANIES

Helpdesk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related ... Maintain a positive and effective relationship with coworkers, supervisor, employees, vendors ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Help Desk Supervisor Location: Boston, MA (Onsite) Top Requirements (Must-Have) * 5+ years of Help Desk / Service Desk experience * Prior experience leading or mentoring technicians * Strong ...

Troy University

Helpdesk Operator

Troy, AL · On-site

Posting Details Position Information Posting Number SF2435P Position Title Helpdesk Operator ... have supervisory responsibility? No Posting Date 12/10/2025 Closing Date Open Until Filled Yes ...

Adams State University

Helpdesk Manager

Alamosa, CO · On-site

$52K - $62K/yr

Hiring, scheduling, training, and supervising the Help Desk student workers. * Coordinating all requests for technical support via email, phone call, ticket system, and face-to-face * Resolving ...

Skanska

Helpdesk Administrator

Kent, WA · On-site

As the Helpdesk Administrator, you will: * Take reasonable care of the health and safety of ... To proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as ...

Brody Pennell

Install Helper

Los Angeles, CA · On-site

$20/hr

Install Helper Supervisor: Devin Santiago Hours: Full-Time, OT when needed Schedule: M-F 7am-4pm or 8am-5pm Exempt / Non Exempt : Non Exempt/hourly Salary/ Rate of Pay: $20+ DOE Job Summary: We are ...

Biolumina

Account Supervisor

New York, NY · On-site

Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions; anticipate/address performance issues quickly and directly * Recommend ...

next page

Showing results 1-20

All JobsHelpdesk Supervisor Jobs

Helpdesk Supervisor information

See salary details

$37.5K

$83.8K

$124.5K

How much do helpdesk supervisor jobs pay per year?

As of Jun 28, 2026, the average yearly pay for helpdesk supervisor in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Supervisor, and why are they important?

To thrive as a Helpdesk Supervisor, you need strong technical troubleshooting abilities, experience with IT support processes, and often a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, as well as certifications such as CompTIA A+ or ITIL, is typically required. Exceptional leadership, communication, and conflict resolution skills enable you to lead teams and ensure customer satisfaction. These competencies are crucial for maintaining efficient support operations and driving high-quality service delivery.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting, allowing Helpdesk Supervisors to focus on more complex issues. However, AI does not fully replace human support, as many technical problems require critical thinking, customer service skills, and personalized assistance. Helpdesk roles continue to evolve with technology, emphasizing skills in managing AI tools and providing high-level support.

What is the difference between Helpdesk Supervisor vs Helpdesk Technician?

AspectHelpdesk SupervisorHelpdesk Technician
Required CredentialsTypically an associate or bachelor’s degree in IT or related field; certifications like CompTIA A+ or HDI Support Center ManagerUsually an associate degree or relevant certifications like CompTIA A+; on-the-job training common
Work EnvironmentSupervises helpdesk team, manages tickets, and oversees support operationsProvides technical support directly to users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT support departments across various industries, focusing on team managementCommon in IT support roles, focusing on end-user technical assistance

The Helpdesk Supervisor oversees the helpdesk team and manages support operations, while the Helpdesk Technician provides direct technical support to users. The supervisor role involves leadership and management skills, whereas the technician role is more technical and hands-on.

What are some common challenges faced by Helpdesk Supervisors, and how can they effectively address them?

Helpdesk Supervisors often face challenges such as balancing high ticket volumes, managing team performance, and ensuring consistent customer satisfaction. To address these, it's important to implement efficient ticket triage systems, provide ongoing training for staff, and foster clear communication within the team. Regularly monitoring metrics and offering constructive feedback can help maintain service standards while supporting team growth. Collaborating closely with IT and other departments also helps resolve complex issues more quickly.

How much should a supervisor be paid?

The salary for a Helpdesk Supervisor typically ranges from $45,000 to $70,000 annually, depending on experience, location, and company size. Factors such as technical skills, certifications, and supervisory responsibilities can influence compensation levels.

What are Helpdesk Supervisors?

Helpdesk Supervisors are professionals who oversee the daily operations of a helpdesk team, ensuring that technical support requests are addressed efficiently and effectively. They manage a group of helpdesk technicians, provide training and guidance, and monitor performance to maintain high levels of customer satisfaction. In addition to handling escalated issues, Helpdesk Supervisors also develop support procedures, analyze service metrics, and collaborate with other departments to improve IT support processes. Their goal is to make sure users receive timely and accurate assistance with technical problems.

What is the role of a desk supervisor?

A Helpdesk Supervisor oversees the daily operations of a technical support team, ensuring customer issues are resolved efficiently. They assign tasks, monitor performance, provide training, and maintain service quality, often using ticketing systems and requiring strong communication and leadership skills.

Is a helpdesk a stressful job?

Helpdesk supervisor roles can be stressful due to the need to resolve technical issues quickly and manage customer expectations. The job often involves handling high call volumes, troubleshooting complex problems, and working under time pressure, which can contribute to stress levels. Strong communication skills and technical knowledge help manage these challenges effectively.
More about Helpdesk Supervisor jobs
What cities are hiring for Helpdesk Supervisor jobs? Cities with the most Helpdesk Supervisor job openings:
What states have the most Helpdesk Supervisor jobs? States with the most job openings for Helpdesk Supervisor jobs include:
What are popular job titles related to Helpdesk Supervisor jobs? For Helpdesk Supervisor jobs, the most frequently searched job titles are:
Helpdesk Supervisor jobs near you
Infographic showing various Helpdesk Supervisor job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 3% Full Time, 81% Part Time, 10% Contract, and 3% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $83,781 per year, or $40.3 per hour.
Delivery Driver Helper

Delivery Driver Helper

Summit Beverage

Bozeman, MT • On-site

$21 - $24/hr

Full-time

Posted 11 days ago

Job description

PURPOSE OF POSITION: The Delivery Driver Helper partners with a Delivery Driver and works as a team to provide exceptional customer service to all accounts with product delivery, rotation, and merchandising. Assists driver with delivery of product merchandising within large volume stores. While at an account the Driver Helper is responsible for stocking shelves, rotating product, setting up displays, cooler stocking, product rotation, storage room organization, and the efficient movement of product from storage to the sales floor.
RESPONISIBILITIES
Essential Functions:
  • Assist with deliveries to all scheduled accounts while adhering to all applicable driving and safety regulations.
  • Unload and move product repetitively using appropriate equipment throughout shift while maintaining a clean and organized work area.
  • Stock all windows, cold boxes, coolers, shelves and displays in retail accounts quickly and efficiently as directed by the Delivery Helper Supervisor/Lead Helper/Driver.
  • Rotate product to ensure quality standards are maintained.
  • Effectively communicate issues and opportunities to the Route Driver/Lead Helper or Supervisor as needed to ensure customer satisfaction.

Professionalism/Company Guidelines:
  • Adhere to Company policies and procedures.
  • Adhere to all applicable Federal, state, and local regulations regarding the sale of alcoholic beverages.
  • Maintain a valid Montana driver's license and clean driving record
  • Does not abuse equipment and maintain company property such as Company vehicles.
  • Maintain appropriate dress and appearance per Company standards.
  • Represent Summit Beverage in a professional and appropriate manner.
  • Display effective interpersonal communication (supplier, employee, customer).
  • Demonstrate accuracy and thoroughness in all areas of responsibility to ensure quality of work.
  • Establish and maintain effective working relationships; and
  • Show sound judgment, decision-making, and accountability.
  • Effectively communicate issues and opportunities to the Route Driver, Lead Helper or Supervisor as needed to ensure customer satisfaction.
  • Follow monthly PFP (Pay For Performance) objectives.
  • Complete other duties assigned by the Route Driver, Lead Helper, Supervisor, or Director of Delivery Operations

Requirements
QUALIFICATIONS and KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
  • High school diploma or equivalent preferred.
  • Previous stocking/merchandising in grocery, retail, or beverage experience a plus.
  • Valid Montana driver's license and the ability to be insured under a company insurance policy.
  • Ability to establish and maintain effective working relationships with staff, vendors, other governmental agencies, and the public as appropriate.
  • Ability to stand/walk for long periods of time (including bending, reaching, lifting, pulling, etc.).
  • Good interpersonal and communication skills.
  • Ability to work on own initiative and independently with good time management.
  • Understand and effectively communicate Summit Beverage's organizational mission and goals.

PHYSICAL and OTHER REQUIREMENTS: This position requires a minimum of four 10-hour days Tuesday - Friday, with rotating Saturdays. The shifts, end times, and total hours worked may vary depending on the season and amount of deliveries, sometimes exceeding 10 hours.
  • Seeing: Must be able to read and interpret documentation and use computer/tablet/similar office equipment. Must be able to see to drive. 75-100% of time
  • Hearing: Must be able to hear well enough to communicate with employees and business contacts. Must be aware of environment when driving. 75-100% of time
  • Standing/Walking: 75-100% of time
  • Climbing/Stooping/Kneeling: 50-74% of time
  • Lifting/Pushing/Pulling: Routinely 50-60lbs. Occasionally up to 165lbs. 75-100% of time
  • Grasping/Feeling/Hand Dexterity: 75-100% of time
  • Driving and Travel: 0-24% of time.

WORKING ENVIRONMENT: While performing the duties of this job, the employee is occasionally exposed to extreme cold, extreme heat wet and/or humid conditions while working and traveling between customer accounts. Employees may be exposed to continual movement or vibration while operating the company vehicle. The employee often works near moving mechanical equipment (i.e. forklift/lift gates). The noise level in the work environment is usually moderate.
Salary Description
$21.00 - $24.00

Apply