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Helpdesk Supervisor Jobs in Texas (NOW HIRING)

Chenega MIOS

Help Desk Supervisor

San Antonio, TX · On-site

Provide real-time supervisory oversight of Helpdesk Tier I, II and ACE agents during assigned shift. * Monitor team performance to ensure all Service Level Agreements (SLAs), Key Performance Areas ...

Chronos Operations, LLC

Provide real-time supervisory oversight of Helpdesk Tier I, II and ACE agents during assigned shift. * Monitor team performance to ensure all Service Level Agreements (SLAs), Key Performance Areas ...

New

McCorvey Sheet Metal

Helpdesk Analyst

Houston, TX

$19.50 - $26.75/hr

Previous help desk and / or customer service desk experience preferred * Working experience related ... Maintain a positive and effective relationship with coworkers, supervisor, employees, vendors ...

Yugo

IT Specialist

Austin, TX · On-site

$60K - $65K/yr

Work with the Helpdesk Supervisor to SLA compliance and expected service levels are met Corporate Office Technology Support * Act as the primary onsite IT presence for the Austin headquarters ...

Yugo

IT Specialist

Austin, TX

$60K - $65K/yr

Work with the Helpdesk Supervisor to SLA compliance and expected service levels are met Corporate Office Technology Support * Act as the primary onsite IT presence for the Austin headquarters ...

Yugo

IT Specialist

Austin, TX · On-site

$60K - $65K/yr

Work with the Helpdesk Supervisor to SLA compliance and expected service levels are met Corporate Office Technology Support * Act as the primary onsite IT presence for the Austin headquarters ...

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

In this role, you are accountable for supervising your team and ensuring quality customer service ... Oversee help desk support for approximately 80 clients, supervising a team responsible for ...

SquareDomain

Support Team (Helpdesk) Lead

Austin, TX · On-site

In this role, you are accountable for supervising your team and ensuring quality customer service ... Oversee help desk support for approximately 80 clients, supervising a team responsible for ...

Restaurant Company

Transportation Supervisor

Austin, TX · On-site

$70K - $75K/yr

Transportation Supervisor Restaurant Company distribution operation is seeking a Transportation ... helping ensure timely and accurate deliveries across assigned routes. Primary responsibilities ...

City IT

IT Helpdesk Support

Dallas, TX · On-site

As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric ... Supervisory Responsibility T his position has no supervisory responsibilities. Physical Demands The ...

City IT

IT Helpdesk Support

Dallas, TX

As a Help Desk Support Technician, you'll be the first point of contact for internal City Electric ... Supervisory Responsibility T his position has no supervisory responsibilities. Physical Demands The ...

E3 Environmental

Supervisor

Deer Park, TX · On-site

Description The Supervisor is responsible for the overall direction, supervision, coordination, and evaluation of helpers, laborers, and/or material movers. Responsibilities include planning ...

Pappas Restaurants Inc.

Supervisor (CC)

Gatesville, TX · On-site

$16 - $22/hr

We are looking for positive and friendly team players to help support our team. The Supervisor works closely with the Director to lead the team, maintain compliance and operation excellence in ...

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All JobsHelpdesk Supervisor JobsHelpdesk Supervisor Jobs in Texas

Helpdesk Supervisor information

See Texas salary details

$34.9K

$78.1K

$116K

How much do helpdesk supervisor jobs pay per year?

As of Aug 26, 2026, the average yearly pay for helpdesk supervisor in Texas is $78,055.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $93,200.00 per year, depending on experience, location, and employer.

What is a helpdesk supervisor?

Helpdesk Supervisors are professionals who oversee the daily operations of a helpdesk team, ensuring that technical support requests are addressed efficiently and effectively. They manage a group of helpdesk technicians, provide training and guidance, and monitor performance to maintain high levels of customer satisfaction. In addition to handling escalated issues, Helpdesk Supervisors also develop support procedures, analyze service metrics, and collaborate with other departments to improve IT support processes. Their goal is to make sure users receive timely and accurate assistance with technical problems.

What are the key skills and qualifications needed to thrive as a helpdesk supervisor?

To thrive as a Helpdesk Supervisor, you need strong technical troubleshooting abilities, experience with IT support processes, and often a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, as well as certifications such as CompTIA A+ or ITIL, is typically required. Exceptional leadership, communication, and conflict resolution skills enable you to lead teams and ensure customer satisfaction. These competencies are crucial for maintaining efficient support operations and driving high-quality service delivery.

What are some common challenges faced by helpdesk supervisors, and how can they effectively address them?

Helpdesk Supervisors often face challenges such as balancing high ticket volumes, managing team performance, and ensuring consistent customer satisfaction. To address these, it's important to implement efficient ticket triage systems, provide ongoing training for staff, and foster clear communication within the team. Regularly monitoring metrics and offering constructive feedback can help maintain service standards while supporting team growth. Collaborating closely with IT and other departments also helps resolve complex issues more quickly.

What is the difference between Helpdesk Supervisor vs Helpdesk Technician?

AspectHelpdesk SupervisorHelpdesk Technician
Required CredentialsTypically an associate or bachelor’s degree in IT or related field; certifications like CompTIA A+ or HDI Support Center ManagerUsually an associate degree or relevant certifications like CompTIA A+; on-the-job training common
Work EnvironmentSupervises helpdesk team, manages tickets, and oversees support operationsProvides technical support directly to users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT support departments across various industries, focusing on team managementCommon in IT support roles, focusing on end-user technical assistance

The Helpdesk Supervisor oversees the helpdesk team and manages support operations, while the Helpdesk Technician provides direct technical support to users. The supervisor role involves leadership and management skills, whereas the technician role is more technical and hands-on.

What cities in Texas are hiring for Helpdesk Supervisor jobs?

Cities in Texas with the most Helpdesk Supervisor job openings:

What are popular job titles related to Helpdesk Supervisor jobs in TX?

For Helpdesk Supervisor jobs in TX, the most frequently searched job titles are:

Helpdesk Supervisor jobs near you
Infographic showing various Helpdesk Supervisor job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 1% Temporary, 3% Contract, and 2% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $78,055 per year, or $37.5 per hour.

Laboratory Supervisor- Full Time, Days

Kaufman, TX • On-site

Texas Health Resources
Outpatient Health Care • 10K+ employees

7.8

Company rating: 7.8 out of 10

Based on 345 frontline employees who took The Breakroom Quiz

129th of 893 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about Texas Health Resourcesexternal

Full-time

Medical, Dental, Retirement, PTO

Posted 12 days ago

Job description

Laboratory Supervisor- Laboratory Department
Bring your passion to Texas Health so we are Better + Together
Work location: Texas Health Kaufman- 850 Ed Hall Drive, Kaufman 75142
Work hours: Full Time, 40 hours a week Monday through Friday 8:30am - 5:00pm
Department highlights:
  • Diverse team whose primary focus is ensuring accuracy of patient results.
  • Community hospital in the fastest growing county in the country.
  • Newly remodeled laboratory with latest technology.

Here's What You Need
  • Bachelor's Degree Chemical, Biological, or Clinical Science is required Or
  • Bachelor's Degree Must have 24 semester hours of science courses with 6 semester hours of chemistry, 6 semester hours of biology, and 12 semester hours of chemistry, biology, or medical laboratory technology in any combination
  • Previous experience with CAP standards, including participation in CAP inspections and maintaining ongoing CAP readiness is a plus
  • Experience conducting competency assessments is a plus
  • 5 Years under the direction of an MT or Pathologist is required and
    2 Years leadership experience is preferred
  • MT(ASCP) - Medical Technologist Upon Hire is required Or
  • CT(ASCP) - Cytotechnologist Upon Hire is required Or
  • HTL(ASCP) - Histotechnologist Upon Hire is required Or
  • MLS(ASCP) - Medical Lab Scientist Upon Hire is required Or
  • SCT(ASCP) - Specialist in Cytotechnology Upon Hire is required Or
  • Other equivalent of one of the above including AMT, AAB, HHS, NCA, HEW, CLS-CA, FL, NY state license, Phillipine Board Upon Hire is required Or
  • HT(ASCP) - Histotechnician if supervising Histology within Anatomical Pathology Upon Hire is required
  • Strong, positive interpersonal skills. Ability to read, write, and speak English clearly. Problem-solving ability, time management skills, and possesses organizational skills to function successfully in a fast paced work environment.

What You Will Do
  • Oversees work schedules and personnel assignments for the department and Delegates employee responsibilities as needed.
  • Regularly makes constructive suggestions for departmental improvement and shows willingness to help supervisor implement changes
  • Assumes and performs complex laboratory procedures when needed
  • Reviews reagent quality control that is reported by the technologists and instrument maintenance that is performed by the technologists
  • Participates in orientation and training of students, volunteers, new employees and observers

Additional perks of being a Texas Health Laboratory supervisor
  • Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits.
  • Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
  • Strong Unit Based Council (UBC).
  • A supportive, team environment with outstanding opportunities for growth.

For more than 40 years, Texas Health Presbyterian Hospital Kaufman has served the communities of Kaufman, Crandall, Forney, Gun Barrel City, Mabank, Terrell and surrounding areas. We're a 91-bed, acute-care, full-service hospital that serves our community with excellence every day.
We specialize in a wide variety of surgical services, including orthopedic surgery as well as diagnostic and imaging services and outpatient physical therapy. We also specialize in respiratory care, nuclear medicine and emergency medicine.
Texas Health Kaufman is a Joint Commission-certified facility. We're recognized by the American Nurses Credentialing Center (ANCC) as a Pathway to Excellence hospital for our commitment to creating a positive practice environment that engages and empowers our staff.
If you're ready to join us in our mission to improve the health of our community, then let's show the world how we're even better together!
Learn more about our culture, benefits, and recent awards.
Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org
#LI-TJ1
Texas Health Resources logo

About Texas Health Resources

Sourced by ZipRecruiter

Texas Health Resources is a major player in the healthcare industry, located in Arlington, TX, US. With its roots dating back to 1922, and an amalgamation of multiple area hospitals in 1982, the organization has since evolved into one of the largest faith-based, nonprofit health systems in the United States, taking care and improving the health of people in the communities it serves. Staying aligned with its aim to enhance public health, the company's core services encompass a wide range of medical treatments, general wellness programs, fitness, and rehabilitation, continually expanding its healthcare infrastructure, and establishing collaborations for advanced medical research.

Industry

Outpatient health care

Company size

10,000+ Employees

Headquarters location

Arlington, TX, US

Year founded

1997

View All Texas Health Resources Jobs

What Texas Health Resources employees say

Pay

Benefits

Hours and flexibility

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