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Service Desk Supervisor Jobs (NOW HIRING)

Helix Electric

Service Desk Supervisor

San Diego, CA · On-site

$70K - $90K/yr

We are seeking a proactive and experienced Service Desk Supervisor to lead our IT service desk team in delivering high-quality technical support to end users. The ideal candidate will be responsible ...

Nordic

The Clinical Service Desk Supervisor manages, mentors, and develops a team of the first and second level clinical support Service Desk team and team leads as the main point of contact for IT support ...

Helix Electric

Service Desk Supervisor

San Diego, CA · On-site

$70K - $90K/yr

We are seeking a proactive and experienced Service Desk Supervisor to lead our IT service desk team in delivering high-quality technical support to end users. The ideal candidate will be responsible ...

Waterfield Tech

Service Desk Supervisor

Tulsa, OK · Remote

$70K - $85K/yr

Service Desk Supervisor Company Overview Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world's leading providers enhanced by cutting ...

Costco

Service Desk Supervisor

Issaquah, WA · On-site

As a Service Desk Supervisor and member of the IT Management team, you will join a talented group to manage, develop, and lead highly effective Technical Support Representatives (TSRs) known for ...

Waterfield Tech

Service Desk Supervisor

Tulsa, OK · Remote

$70K - $85K/yr

Service Desk Supervisor Company Overview Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world's leading providers enhanced by cutting ...

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional customer support.

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

Description The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC

Supervising the DC Service Desk team. * Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are ...

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Service Desk Supervisor information

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$36.5K

$94.5K

$157K

How much do service desk supervisor jobs pay per year?

As of Jun 22, 2026, the average yearly pay for service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

How does a Service Desk Supervisor typically balance managing team performance with handling escalated technical issues?

As a Service Desk Supervisor, you'll find that balancing managerial duties with hands-on technical support is a central part of the role. Supervisors are responsible for monitoring team performance, providing coaching and feedback, and ensuring service level agreements are met. At the same time, they often step in to handle escalated or complex technical issues that frontline staff cannot resolve. Effective supervisors maintain open communication with their team, prioritize tasks based on urgency, and collaborate closely with IT managers and other departments to ensure seamless support and continuous improvement.

What are the key skills and qualifications needed to thrive as a Service Desk Supervisor, and why are they important?

To thrive as a Service Desk Supervisor, you need a solid background in IT support, troubleshooting, and incident management, often backed by an IT-related degree or relevant experience. Familiarity with ticketing systems like ServiceNow or Jira, as well as ITIL certification, is commonly expected. Outstanding communication, leadership, and conflict resolution skills help you effectively guide your team and manage customer expectations. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and a motivated support team.

What are Service Desk Supervisors?

Service Desk Supervisors are professionals responsible for overseeing the daily operations of a service desk team, ensuring that customer or employee technical issues are resolved efficiently. They manage staff, monitor ticket queues, set performance goals, and implement best practices to improve service delivery. Additionally, they often act as a point of escalation for complex technical problems and facilitate communication between the IT department and end users. Their role is crucial in maintaining high levels of customer satisfaction and ensuring smooth IT support operations.

What is the difference between Service Desk Supervisor vs Service Desk Analyst?

AspectService Desk SupervisorService Desk Analyst
CertificationsITIL, CompTIA A+ITIL, CompTIA A+
Work EnvironmentTeam leadership, overseeing support teamsProviding technical support to end-users
ResponsibilitiesSupervising staff, managing escalationsHandling user issues, troubleshooting

The Service Desk Supervisor typically oversees support teams, manages escalations, and ensures service quality, while the Service Desk Analyst focuses on resolving technical issues directly for users. Both roles often require similar certifications and work in IT support environments, but the supervisor has a leadership role with broader responsibilities.

More about Service Desk Supervisor jobs
What cities are hiring for Service Desk Supervisor jobs? Cities with the most Service Desk Supervisor job openings:
What states have the most Service Desk Supervisor jobs? States with the most job openings for Service Desk Supervisor jobs include:
Service Desk Supervisor jobs near you
Infographic showing various Service Desk Supervisor job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.
Service Desk Supervisor

Service Desk Supervisor

Helix Electric

San Diego, CA • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 25 days ago

Helix Electric rating

7.5

Company rating: 7.5 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Helix Electric was founded in 1985 and is now one of the nation’s largest and most successful electrical contracting companies. Our commitment to empowering people and powering projects is realized by our exceptional team of dedicated and highly skilled experts working together and never settling for good enough. We are proud of the team-oriented and employee-empowered business approach that defines our unique character.

We are seeking a proactive and experienced Service Desk Supervisor to lead our IT service desk team in delivering high-quality technical support to end users. The ideal candidate will be responsible for overseeing day-to-day operations, managing support staff, and ensuring the timely resolution of incidents and service requests in alignment with SLAs and customer satisfaction goals.   

DUTIES & SCOPE: 

  • Supervise the daily operations of the service desk team, including scheduling, workload balancing, and performance monitoring.
  • Act as an escalation point for complex or unresolved technical issues.
  • Ensure all service desk activities comply with established IT policies, procedures, and SLAs.
  • Monitor ticketing system (Freshservice) to ensure accurate logging, tracking, and resolution of incidents and requests.
  • Provide coaching, mentoring, and training to service desk staff to improve technical skills and customer service.
  • Collaborate with the Infrastructure Team and Applications Team to identify and address systemic issues, recurring incidents, and opportunities for process improvement.
  • Prepare and present regular reports on service desk metrics, trends, and performance to senior IT leadership.
  • Focus on service desk metrics and trends to create solutions to mitigate future tickets.
  • Participate in the development and maintenance of knowledge base documentation and user guides.
  • Foster a culture of continuous improvement and customer-focused service.

QUALIFICATIONS: 

  • Proficiency with support tools and systems (e.g., ticketing platforms, remote desktop tools).
  • Excellent communication, problem-solving, and organizational skills.
  • Ability to handle multiple priorities and adapt in a fast-paced environment.
  • Familiarity with Azure AD, Windows, IOS, and mobile device support.
  • Understanding of Networking basics (DNS, DHCP, TCP/IP)
  • Understanding of Exchange, Outlook, and M365
  • Understanding of Okta Admin a plus

The starting base pay for this role is between USD $70,000.00 and $90,000.00 per year. The actual base is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands.  The base pay range is subject to change and may be modified in the future. The role may also be eligible for bonus and benefits. Helix Electric provides a comprehensive benefits package that includes the following:

  • Medical Plans
  • Dental Plans
  • Vision Plan
  • Life Insurance
  • Disability Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Insurance
  • Pet insurance
  • 401(k) Plan with Match
  • Employee Discount Program through PerkSpot
  • Tax Savings Accounts – FSA, HSA, DCFSA and CSA
  • Tuition Reimbursement
  • Scholarships

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