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Service Desk Supervisor Jobs (NOW HIRING)

INSPYR Solutions

IT Service Desk Technician

... Desk Supervisor assistance and oversight. • Notify IT Service Desk Manager and/or IT Service Desk Supervisor of any changes within Information Technology that may cause a change in volume ...

Digital Consultants, LLC

Help Desk SME

Dugway, UT · On-site

The Help Desk Supervisor provides advanced technical support and oversight of service desk operations supporting Information Technology (IT) and Information Systems (IS) for WDTC. This position ...

Digital Consultants, LLC

Help Desk SME

Dugway, UT · On-site

The Help Desk Supervisor provides advanced technical support and oversight of service desk operations supporting Information Technology (IT) and Information Systems (IS) for WDTC. This position ...

Digital Consultants LLC

Help Desk SME

Dugway, UT · On-site

The Help Desk Supervisor provides advanced technical support and oversight of service desk operations supporting Information Technology (IT) and Information Systems (IS) for WDTC. This position ...

Terrestris LLC

Service Desk Technician I

Washington, DC · On-site +1

Track ticket status and resolution activities and communicate updates, resolutions, and outstanding issues to users and the Service Desk Supervisor. What qualifications do you look for? You might be ...

TekSynap

Service Desk Team Lead

Arlington, VA · On-site

$130K - $155K/yr

You will oversee a team of service desk agents and service desk supervisors. You will be a member of technical team where excellent customer service and professional expertise are required. REQUIRED ...

INSPYR Solutions

IT Service Desk Technician

San Diego, CA · On-site

$25 - $26/hr

Notify IT Service Desk Manager and/or IT Service Desk Supervisor of any changes within Information Technology that may cause a change in volume, escalation, major outage, server issue, major move ...

TekSynap

Service Desk Team Lead

Arlington, VA

$130K - $155K/yr

You will oversee a team of service desk agents and service desk supervisors. You will be a member of technical team where excellent customer service and professional expertise are required. REQUIRED ...

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All JobsService Desk Supervisor Jobs

Service Desk Supervisor information

See salary details

$36.5K

$94.5K

$157K

How much do service desk supervisor jobs pay per year?

As of Jun 22, 2026, the average yearly pay for service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

How does a Service Desk Supervisor typically balance managing team performance with handling escalated technical issues?

As a Service Desk Supervisor, you'll find that balancing managerial duties with hands-on technical support is a central part of the role. Supervisors are responsible for monitoring team performance, providing coaching and feedback, and ensuring service level agreements are met. At the same time, they often step in to handle escalated or complex technical issues that frontline staff cannot resolve. Effective supervisors maintain open communication with their team, prioritize tasks based on urgency, and collaborate closely with IT managers and other departments to ensure seamless support and continuous improvement.

What are the key skills and qualifications needed to thrive as a Service Desk Supervisor, and why are they important?

To thrive as a Service Desk Supervisor, you need a solid background in IT support, troubleshooting, and incident management, often backed by an IT-related degree or relevant experience. Familiarity with ticketing systems like ServiceNow or Jira, as well as ITIL certification, is commonly expected. Outstanding communication, leadership, and conflict resolution skills help you effectively guide your team and manage customer expectations. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and a motivated support team.

What are Service Desk Supervisors?

Service Desk Supervisors are professionals responsible for overseeing the daily operations of a service desk team, ensuring that customer or employee technical issues are resolved efficiently. They manage staff, monitor ticket queues, set performance goals, and implement best practices to improve service delivery. Additionally, they often act as a point of escalation for complex technical problems and facilitate communication between the IT department and end users. Their role is crucial in maintaining high levels of customer satisfaction and ensuring smooth IT support operations.

What is the difference between Service Desk Supervisor vs Service Desk Analyst?

AspectService Desk SupervisorService Desk Analyst
CertificationsITIL, CompTIA A+ITIL, CompTIA A+
Work EnvironmentTeam leadership, overseeing support teamsProviding technical support to end-users
ResponsibilitiesSupervising staff, managing escalationsHandling user issues, troubleshooting

The Service Desk Supervisor typically oversees support teams, manages escalations, and ensures service quality, while the Service Desk Analyst focuses on resolving technical issues directly for users. Both roles often require similar certifications and work in IT support environments, but the supervisor has a leadership role with broader responsibilities.

More about Service Desk Supervisor jobs
What cities are hiring for Service Desk Supervisor jobs? Cities with the most Service Desk Supervisor job openings:
What states have the most Service Desk Supervisor jobs? States with the most job openings for Service Desk Supervisor jobs include:
Service Desk Supervisor jobs near you
Infographic showing various Service Desk Supervisor job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

IT Service Desk Supervisor

Fred Hutchinson Cancer Research Center

Seattle, WA • Hybrid

$93K - $139K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.

With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world's leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world's deadliest diseases and make life beyond cancer a reality.

At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The IT Service Desk Supervisor oversees the daily operations of the service desk team, ensuring timely and effective resolution of technical issues for employees and customers. This role combines leadership, process management, and technical expertise to maintain high-quality IT support services and continuous improvement across the department.

This role will have the opportunity to work partially at our campus and remotely. Evening and/or weekend work may occasionally be required.

Responsibilities
  • Supervise, mentor, and develop service desk staff (Tier 1 and Tier 2 technicians).
  • On a rotation basis, provide 24/7 on-call support.
  • Manage workload distribution, ticket assignments, and staff scheduling.
  • Ensure compliance with service-level agreements (SLAs) and performance metrics.
  • Monitor help desk systems and workflows to identify trends and address recurring issues.
  • Collaborate with IT leadership to improve support processes, documentation, and training.
  • Provide technical guidance and act as an escalation point for complex issues.
  • Generate operational reports detailing ticket statistics, resolution times, and service quality.
  • Coordinate with other IT teams (infrastructure, applications, and cybersecurity) on cross-functional incidents.
  • Drive customer satisfaction through professionalism, responsiveness, and communication best practices.
Qualifications

MINIMUM QUALIFICATIONS:

  • Associate degree in related field required or a minimum of 5 years of increasing levels of experience in the technology field with at least 3 years' experience working as a supervisor or team lead.
  • Minimum 3 years as a Lead on a full-service IT Service Desk; minimum 5 years as a full-service IT Service Desk technician.
  • Extensive knowledge surrounding client-side hardware and peripherals.

PREFERRED QUALIFICATIONS:

  • Strong understanding of ITIL principles, ticketing systems (e.g., ServiceNow, Jira Service Management), and remote support tools.
  • Excellent problem-solving, communication, and leadership skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Certifications such as CompTIA A+, Network+, or ITIL Foundation preferred.

The annual base salary range for this position is from $93,163 to $139,714, and pay offered will be based on experience and qualifications.

This role will have the opportunity to work partially at our campus and remotely. Evening and/or weekend work may occasionally be required.

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), and paid parental leave (up to 4 weeks).

Additional InformationWe are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at hrops@fredhutch.org or by calling 206-667-4700.Employment Type: FULL_TIME

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