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Service Desk Supervisor Jobs in Oregon (NOW HIRING)

InnVentures

Front Desk Supervisor

Portland, OR · On-site

$18 - $23.25/hr

Front Desk Supervisor Apply your outgoing personality and ability to connect with others to create ... Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as ...

Tetherow Resort

Fitness Front Desk Supervisor

Bend, OR · On-site

$18 - $23.25/hr

Fitness Front Desk Supervisor Tetherow Resort has an immediate opening for a Fitness Front Desk ... You have a minimum of one year of experience in a retail or fitness center customer service ...

Highgate Hotels

Front Desk Supervisor

Portland, OR · On-site

$18 - $23.25/hr

As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and ... Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as ...

Highgate Hotels

Front Desk Supervisor

Tigard, OR · On-site

$18 - $23.25/hr

As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and ... Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as ...

Mereté Hotel Management

Front Desk Supervisor

Bend, OR · On-site

$18 - $23.25/hr

Front Desk Supervisor Holiday Inn Express Bend - Bend, OR 97702 Overview Job Shift Any Category ... Ensure prompt and courteous service to guests to ensure all guest experiences are excellent.

Merete Hotel Management

Front Desk Supervisor

Bend, OR · On-site

$18 - $23.25/hr

FRONT DESK SUPERVISOR Associates are paid weekly! SUMMARY Accommodate hotel guests by registering ... Ensure prompt and courteous service to guests to ensure all guest experiences are excellent.

Merete Hotel Management

Front Desk Supervisor

Bend, OR · On-site

$18.75 - $24.25/hr

FRONT DESK SUPERVISOR Associates are paid weekly! SUMMARY Accommodate hotel guests by registering ... Ensure prompt and courteous service to guests to ensure all guest experiences are excellent.

Tetherow Resort

Fitness Front Desk Supervisor

Bend, OR · On-site

$24 - $26/hr

Tetherow Resort has an immediate opening for a Fitness Front Desk Supervisor Why Tetherow? At ... You have a minimum of one year of experience in a retail or fitness center customer service ...

HYATT Hotels

InnVentures Front Desk Supervisor

Portland, OR · On-site

$18 - $23.25/hr

As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and ... Qualifications Previous customer service experience in a fast-paced, guest-facing environment is ...

Make Ready USA

Front Desk Supervisor

Portland, OR · On-site

$18 - $23.25/hr

Front Desk Manager The Heathman Hotel is where Portland's cultural legacy meets timeless ... Supervise daily shift process ensuring all team members adhere to highest guest service standards

Makeready Portland LLC

Front Desk Supervisor

Portland, OR · On-site

$18 - $23.25/hr

Supervise daily shift process ensuring all team members adhere to highest guest service standards ... Ensure that the front desk area is clean, tidy and presentable at all times * Resolve guest issues ...

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Service Desk Supervisor information

See Oregon salary details

$38.6K

$99.9K

$166K

How much do service desk supervisor jobs pay per year?

As of Aug 26, 2026, the average yearly pay for service desk supervisor in Oregon is $99,933.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,100.00 and $118,900.00 per year, depending on experience, location, and employer.

What is a service desk supervisor?

Service Desk Supervisors are professionals responsible for overseeing the daily operations of a service desk team, ensuring that customer or employee technical issues are resolved efficiently. They manage staff, monitor ticket queues, set performance goals, and implement best practices to improve service delivery. Additionally, they often act as a point of escalation for complex technical problems and facilitate communication between the IT department and end users. Their role is crucial in maintaining high levels of customer satisfaction and ensuring smooth IT support operations.

How does a service desk supervisor balance managing team performance with handling escalated technical issues?

As a Service Desk Supervisor, you'll find that balancing managerial duties with hands-on technical support is a central part of the role. Supervisors are responsible for monitoring team performance, providing coaching and feedback, and ensuring service level agreements are met. At the same time, they often step in to handle escalated or complex technical issues that frontline staff cannot resolve. Effective supervisors maintain open communication with their team, prioritize tasks based on urgency, and collaborate closely with IT managers and other departments to ensure seamless support and continuous improvement.

What are the key skills and qualifications needed to thrive as a service desk supervisor, and why are they important?

To thrive as a Service Desk Supervisor, you need a solid background in IT support, troubleshooting, and incident management, often backed by an IT-related degree or relevant experience. Familiarity with ticketing systems like ServiceNow or Jira, as well as ITIL certification, is commonly expected. Outstanding communication, leadership, and conflict resolution skills help you effectively guide your team and manage customer expectations. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and a motivated support team.

What is the difference between Service Desk Supervisor vs Service Desk Analyst?

AspectService Desk SupervisorService Desk Analyst
CertificationsITIL, CompTIA A+ITIL, CompTIA A+
Work EnvironmentTeam leadership, overseeing support teamsProviding technical support to end-users
ResponsibilitiesSupervising staff, managing escalationsHandling user issues, troubleshooting

The Service Desk Supervisor typically oversees support teams, manages escalations, and ensures service quality, while the Service Desk Analyst focuses on resolving technical issues directly for users. Both roles often require similar certifications and work in IT support environments, but the supervisor has a leadership role with broader responsibilities.

Service Desk Supervisor jobs near you
Infographic showing various Service Desk Supervisor job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $99,933 per year, or $48 per hour.

Front Desk Supervisor

InnVentures

Portland, OR • On-site

$18 - $23.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

InnVentures rating

8.5

Company rating: 8.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Front Desk Supervisor

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Supervisor, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.

We offer eligible employees a number of benefits to enhance their health and well-being:

  • Group insurance, including medical, dental, vision and company-paid life insurance
  • Paid time off
  • Company-matched 401(k) plan
  • Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
  • Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
  • Get paid daily

Responsibilities:

  • Assist with training, coaching and scheduling for the front office team.
  • Ensure all guests are served promptly and courteously during all shifts.
  • Apply problem solving skills to resolve guest issues to their satisfaction.
  • Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
  • Ensure all front desk checklists and programs are followed and review daily work to confirm it is error-free.
  • Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
  • Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications:

Previous customer service experience in a fast-paced, guest-facing environment is ideal, as well as cash handling experience. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.

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