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Service Desk Supervisor Jobs in Ohio (NOW HIRING)

Babcock & Wilcox

IT Service Desk Supervisor

Akron, OH · On-site

The Service Desk Supervisor will oversee the daily operations of the IT Service Desk team, ensuring efficient handling of incidents and service requests while delivering exceptional customer support.

Columbia Sussex

Front Desk Supervisor

Cincinnati, OH · On-site

$18 - $21/hr

Front Desk Supervisor Location: Cincinnati, OH, 45202 We are seeking a Front Desk Supervisor to ... The ideal candidate will have excellent customer service skills, strong leadership abilities, and a ...

Crestview Management, LLC

Front Desk Supervisor

Cincinnati, OH · On-site

$16.25 - $21/hr

Front Desk Supervisor Location: Cincinnati, OH, 45202 We are seeking a Front Desk Supervisor to ... The ideal candidate will have excellent customer service skills, strong leadership abilities, and a ...

Forest New Albany LP

Front Desk Supervisor

New Albany, OH · On-site

$16.25 - $21.25/hr

The Front Desk Supervisor will work a regularly scheduled front desk shift. Responsibilities · ... guest service standards in accordance with policies · Attend to guests' inquiries, requests ...

AeroVironment

Manager, Service Desk

Dayton, OH · On-site

The Manager, Service Desk executes established ITIL processes, asset management workflows, and ... Supervises a distributed/multi-site technical support team, managing shift schedules, ticket ...

Twin Tier Hospitality

Front Desk Supervisor

Columbus, OH · On-site

$16 - $20.50/hr

Front Desk Supervisor Double Tree by Hilton Worthington - Columbus, OH 43235 Overview Position Type Full Time Job Shift First/Day Second/Afternoon Third/Night Education Level High School Category ...

Columbus Hospitality

Front Desk Supervisor

Lewis Center, OH · On-site

$16.25 - $21/hr

The Front Desk Supervisor oversees the operations of the Front Desk at specific defined times ... Serves as a positive example for staff in regard to guest service and satisfaction. Physical ...

Twin Tier Hospitality

Front Desk Supervisor

Independence, OH · On-site

$16.75 - $21.50/hr

Front Desk Supervisor Double Tree by Hilton Independence - Independence, OH 44131 Overview Position Type Full Time Job Shift First/Day Second/Afternoon Third/Night Category Hospitality - Hotel ...

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All JobsService Desk Supervisor JobsService Desk Supervisor Jobs in Ohio

Service Desk Supervisor information

See Ohio salary details

$34.7K

$89.9K

$149.3K

How much do service desk supervisor jobs pay per year?

As of Aug 26, 2026, the average yearly pay for service desk supervisor in Ohio is $89,858.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,500.00 and $107,000.00 per year, depending on experience, location, and employer.

What is a service desk supervisor?

Service Desk Supervisors are professionals responsible for overseeing the daily operations of a service desk team, ensuring that customer or employee technical issues are resolved efficiently. They manage staff, monitor ticket queues, set performance goals, and implement best practices to improve service delivery. Additionally, they often act as a point of escalation for complex technical problems and facilitate communication between the IT department and end users. Their role is crucial in maintaining high levels of customer satisfaction and ensuring smooth IT support operations.

How does a service desk supervisor balance managing team performance with handling escalated technical issues?

As a Service Desk Supervisor, you'll find that balancing managerial duties with hands-on technical support is a central part of the role. Supervisors are responsible for monitoring team performance, providing coaching and feedback, and ensuring service level agreements are met. At the same time, they often step in to handle escalated or complex technical issues that frontline staff cannot resolve. Effective supervisors maintain open communication with their team, prioritize tasks based on urgency, and collaborate closely with IT managers and other departments to ensure seamless support and continuous improvement.

What are the key skills and qualifications needed to thrive as a service desk supervisor, and why are they important?

To thrive as a Service Desk Supervisor, you need a solid background in IT support, troubleshooting, and incident management, often backed by an IT-related degree or relevant experience. Familiarity with ticketing systems like ServiceNow or Jira, as well as ITIL certification, is commonly expected. Outstanding communication, leadership, and conflict resolution skills help you effectively guide your team and manage customer expectations. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and a motivated support team.

What is the difference between Service Desk Supervisor vs Service Desk Analyst?

AspectService Desk SupervisorService Desk Analyst
CertificationsITIL, CompTIA A+ITIL, CompTIA A+
Work EnvironmentTeam leadership, overseeing support teamsProviding technical support to end-users
ResponsibilitiesSupervising staff, managing escalationsHandling user issues, troubleshooting

The Service Desk Supervisor typically oversees support teams, manages escalations, and ensures service quality, while the Service Desk Analyst focuses on resolving technical issues directly for users. Both roles often require similar certifications and work in IT support environments, but the supervisor has a leadership role with broader responsibilities.

Service Desk Supervisor jobs near you
Infographic showing various Service Desk Supervisor job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $89,858 per year, or $43.2 per hour.

IT Service Desk Supervisor

Allied Mineral Products Holding, Inc.

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

IT Service Desk Supervisor
Allied Mineral Products is a leading manufacturer of monolithic refractories worldwide. We are currently seeking an IT Service Desk Supervisor in our Columbus, OH location. This role is responsible for leading the daily operations of the IT Service Desk, ensuring delivery of high-quality technical support to end users across the organization. This Service Desk Supervisor oversees service desk technicians, manages incident and approval workflows, enforces service-level agreements, and drives continual improvement initiatives. This role works closely with System Admins, Network Admins, Security, SAP, and Software Development teams to maintain stable operations and excellent support experience.
Hours: 6:00am - 3:00pm EST
Key Duties and Responsibilities
  • Supervise the daily operations of the Service Desk, ensuring timely and effective resolution of incidents, service requests, and escalations.
  • Assign, prioritize, and monitor workloads for Service Desk Analysts.
  • Serve as the primary point of escalation for complex or high-impact issues.
  • Maintain shift schedules and workforce planning to support business needs.
  • Monitor service desk performance metrics (SLAs, response times, first-contact resolution, backlog).
  • Produce and present operational reports to management, highlighting trends and improvement opportunities.
  • Oversee knowledge base maintenance to ensure accurate, current documentation.
  • Provide coaching, mentoring, and performance evaluations for Service Desk technicians.
  • Conduct regular training sessions to improve technical, customer service, and troubleshooting skills.
  • Promote a culture of continuous learning and process improvement.
  • Ensure a positive, professional support experience for end users.
  • Handle customer complaints, ensuring effective resolution and improved future service.
  • Foster strong communication between IT and business units.
  • Identify inefficiencies and implement service desk process improvements.
  • Collaborate with Infrastructure, Network, Security, and Application teams to streamline support workflows.
Qualifications
  • 3–5+ years of experience in IT support, with at least 1–2 years in a supervisory or team lead role.
  • A Bachelor of Science degree in Computer Science or related field, or equivalent work experience desired.
  • Strong understanding of ITIL principles and service management frameworks.
  • Experience with ticketing systems (e.g., ServiceNow, Jira Service Management, Remedy).
  • Excellent communication, leadership, and customer service skills.
  • Ability to manage competing priorities in a fast-paced environment.
  • Solid troubleshooting skills across Windows, macOS, mobile devices, and common enterprise applications
  • ITIL Foundation certification or higher preferred.
  • Experience in enterprise or global IT environments.
  • Familiarity with infrastructure technologies (networking, servers, endpoint management, cloud services).
  • Knowledge of self-service portals, automation, and modern service desk best practices
  • Must have strong interpersonal, written and verbal communication skills.
  • Must be direct and able to work independently.
  • Must be willing to work unusual hours when needed.
  • Must be dependable and punctual.
Benefits
  • Competitive Base Pay
  • Employee Stock Ownership Plan (ESOP) retirement plan with 25% annual company contribution
  • 401K program
  • Annual Profit Sharing
  • Paid Time Off for Vacation, Sick Days, Holidays
  • Medical, Prescription Drug, Dental, and Vision programs
  • Life Insurance
  • Short-Term, and Long-Term disability

Allied Mineral Products Holding, Inc. is an Equal Opportunity Employer/Veterans/Disabled.

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