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Service Desk Supervisor Jobs (NOW HIRING)

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Supervising the DC Service Desk team. * Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC

$110K - $130K/yr

Supervising the DC Service Desk team. * Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC · On-site

$110K - $130K/yr

Supervising the DC Service Desk team. * Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are ...

State of Michigan

Service Desk Administrator

Lansing, MI · On-site

$60K - $80K/yr

Under the direction of the Director of the Senate Business Office, Senate Information Services (SIS) Director, and IT Operations Manager, and supervised by the Service Desk Supervisor, the Service ...

State of Michigan

Service Desk Administrator

Lansing, MI · On-site

$60K - $80K/yr

Under the direction of the Director of the Senate Business Office, Senate Information Services (SIS) Director, and IT Operations Manager, and supervised by the Service Desk Supervisor, the Service ...

Marylandconnect

JR101484 IT Service Desk Supervisor (Open) Department: Enterprise Support Services, PM Position Type: Regular Open Date: 02-27-2026 Close Date: $101,388 Responsible for administering the help desk ...

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Service Desk Supervisor information

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$36.5K

$94.5K

$157K

How much do service desk supervisor jobs pay per year?

As of Jun 22, 2026, the average yearly pay for service desk supervisor in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

How does a Service Desk Supervisor typically balance managing team performance with handling escalated technical issues?

As a Service Desk Supervisor, you'll find that balancing managerial duties with hands-on technical support is a central part of the role. Supervisors are responsible for monitoring team performance, providing coaching and feedback, and ensuring service level agreements are met. At the same time, they often step in to handle escalated or complex technical issues that frontline staff cannot resolve. Effective supervisors maintain open communication with their team, prioritize tasks based on urgency, and collaborate closely with IT managers and other departments to ensure seamless support and continuous improvement.

What are the key skills and qualifications needed to thrive as a Service Desk Supervisor, and why are they important?

To thrive as a Service Desk Supervisor, you need a solid background in IT support, troubleshooting, and incident management, often backed by an IT-related degree or relevant experience. Familiarity with ticketing systems like ServiceNow or Jira, as well as ITIL certification, is commonly expected. Outstanding communication, leadership, and conflict resolution skills help you effectively guide your team and manage customer expectations. These skills are crucial for ensuring efficient service delivery, high customer satisfaction, and a motivated support team.

What are Service Desk Supervisors?

Service Desk Supervisors are professionals responsible for overseeing the daily operations of a service desk team, ensuring that customer or employee technical issues are resolved efficiently. They manage staff, monitor ticket queues, set performance goals, and implement best practices to improve service delivery. Additionally, they often act as a point of escalation for complex technical problems and facilitate communication between the IT department and end users. Their role is crucial in maintaining high levels of customer satisfaction and ensuring smooth IT support operations.

What is the difference between Service Desk Supervisor vs Service Desk Analyst?

AspectService Desk SupervisorService Desk Analyst
CertificationsITIL, CompTIA A+ITIL, CompTIA A+
Work EnvironmentTeam leadership, overseeing support teamsProviding technical support to end-users
ResponsibilitiesSupervising staff, managing escalationsHandling user issues, troubleshooting

The Service Desk Supervisor typically oversees support teams, manages escalations, and ensures service quality, while the Service Desk Analyst focuses on resolving technical issues directly for users. Both roles often require similar certifications and work in IT support environments, but the supervisor has a leadership role with broader responsibilities.

More about Service Desk Supervisor jobs
What cities are hiring for Service Desk Supervisor jobs? Cities with the most Service Desk Supervisor job openings:
What states have the most Service Desk Supervisor jobs? States with the most job openings for Service Desk Supervisor jobs include:
Service Desk Supervisor jobs near you
Infographic showing various Service Desk Supervisor job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, 4% Part Time, 1% Temporary, and 1% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.
IT Service Desk Supervisor

IT Service Desk Supervisor

Fawkes IDM

Washington, DC • On-site

$110K - $130K/yr

Full-time

Posted 4 days ago

Job description

Responsibilities:
  • Overseeing the day-to-day supervision of the firm's Service Desk Analysts to provide quality customer service to all of the firm's staff in support of the firm's IT Service Desk.
  • Supervising the DC Service Desk team.
  • Providing support and maintenance of all computers and printers; ensuring timely resolution of issues (i.e., end-user application support and system issues are identified, prioritized and resolved).
  • Scheduling the firm's Service Desk resources as needed to maintain the timely handling of support issues in a 24/7 environment.
  • Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support.
  • Providing career development guidance to staff and recommending training paths.
  • Performing administrative duties related to the processing of all leave requests, timecards, and annual reviews in a timely manner.
  • Identifying, recommending, and documenting procedures and processing improvements related to IT service delivery and problem resolution.
  • Performing incident trend analysis (Incident Management); making recommendations to the Director of IT Support Services for ways to reduce recurring issues.
  • Reviewing, editing, and maintaining support services knowledge database.
  • Providing feedback to the Training Manager to ensure training programs meet the needs of the firm's end users.
  • Supervising planning and management of location specific projects; i.e., laptop replacement.
  • Collaborating with other Directors, Managers and Supervisors to ensure that departmental and firm projects are completed efficiently.

Requirements
  • Four year college degree required
  • 6+ years experience in providing end-user support; 3+ years supervisory experience in a Help Desk or Service Desk environment.
  • Knowledge and experience with law firm specific applications is required.
  • Previous employment in a law firm or legal department is preferred.
  • Extensive experience in computer and mobile device Operating systems, Application Software, Computer Hardware, Remote Access and Network connectivity.
  • Flexibility to work additional hours, as necessary

Benefits
The anticipated base salary for this position is $110,000 to $130,000
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About Fawkes IDM

Sourced by ZipRecruiter

Fawkes IDM (Individual Development & Management) has the experience to effectively reduce the time you spend on the hiring process. It offers flexible contracts to partner with our clients including Direct Hire Placement, Retained Executive Search, and Consulting models. By combining industry experts with an experienced, Multidisciplinary team, Fawkes IDM is able to evaluate candidates at both a strategic and technical level to deliver exceptional results. ​ Currently specializes in finding and sourcing professionals across financial institutions, health care, retail, operations, consultancies, and more. ​

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Philadelphia, PA, US

Year founded

2016

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