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Helpdesk Supervisor Jobs in Chicago, IL (NOW HIRING)

Impact Business Technology

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IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues ... Ability to clearly communicate with clients, supervisors and team members * Strong troubleshooting ...

The Budlong Hot Chicken

Supervisor

Chicago, IL · On-site

Supervisor We are seeking a highly motivated and experienced Supervisor to join our team in Chicago ... Provide coaching and feedback to team members to help them improve their performance * Develop and ...

BIG CHICKEN EMORY UNIVERSITY

Supervisor

Rosemont, IL · On-site

$16 - $18/hr

Monitor performance, identify improvement opportunities, and help maintain quality standards ... Previous experience in a leadership, lead, or supervisory role preferred. * Strong communication ...

Midway Windows & Doors

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Maintenance Supervisor

Bedford Park, IL · On-site

$70K - $80K/yr

We are seeking a hands-on Maintenance Supervisor to lead our maintenance team and help keep our production facilities operating safely and efficiently. Position Overview The Maintenance Supervisor is ...

Summit

Cook Supervisor

Crown Point, IN · On-site

$18/hr

Cook Supervisor Job Reference Number: 40920 Employment Type: Full-Time , Onsite Segment ... The ideal candidate must have high-level product knowledge, provide friendly and helpful customer ...

Elior North America

Cook Supervisor

Crown Point, IN · On-site

$18/hr

Cook Supervisor Job Reference Number: 40920 Employment Type: Full-Time , Onsite Segment ... The ideal candidate must have high-level product knowledge, provide friendly and helpful customer ...

Sunrise Senior Living

Night Supervisor

Willowbrook, IL · On-site

As a Night Supervisor (RN/LPN), you are the highest-level clinical authority on duty overnight ... As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is ...

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All JobsHelpdesk Supervisor JobsHelpdesk Supervisor Jobs in Chicago, IL

Helpdesk Supervisor information

See Chicago, IL salary details

$38.7K

$86.4K

$128.4K

How much do helpdesk supervisor jobs pay per year?

As of Aug 26, 2026, the average yearly pay for helpdesk supervisor in Chicago, IL is $86,375.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $103,100.00 per year, depending on experience, location, and employer.

What is a helpdesk supervisor?

Helpdesk Supervisors are professionals who oversee the daily operations of a helpdesk team, ensuring that technical support requests are addressed efficiently and effectively. They manage a group of helpdesk technicians, provide training and guidance, and monitor performance to maintain high levels of customer satisfaction. In addition to handling escalated issues, Helpdesk Supervisors also develop support procedures, analyze service metrics, and collaborate with other departments to improve IT support processes. Their goal is to make sure users receive timely and accurate assistance with technical problems.

What are the key skills and qualifications needed to thrive as a helpdesk supervisor?

To thrive as a Helpdesk Supervisor, you need strong technical troubleshooting abilities, experience with IT support processes, and often a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, as well as certifications such as CompTIA A+ or ITIL, is typically required. Exceptional leadership, communication, and conflict resolution skills enable you to lead teams and ensure customer satisfaction. These competencies are crucial for maintaining efficient support operations and driving high-quality service delivery.

What are some common challenges faced by helpdesk supervisors, and how can they effectively address them?

Helpdesk Supervisors often face challenges such as balancing high ticket volumes, managing team performance, and ensuring consistent customer satisfaction. To address these, it's important to implement efficient ticket triage systems, provide ongoing training for staff, and foster clear communication within the team. Regularly monitoring metrics and offering constructive feedback can help maintain service standards while supporting team growth. Collaborating closely with IT and other departments also helps resolve complex issues more quickly.

What is the difference between Helpdesk Supervisor vs Helpdesk Technician?

AspectHelpdesk SupervisorHelpdesk Technician
Required CredentialsTypically an associate or bachelor’s degree in IT or related field; certifications like CompTIA A+ or HDI Support Center ManagerUsually an associate degree or relevant certifications like CompTIA A+; on-the-job training common
Work EnvironmentSupervises helpdesk team, manages tickets, and oversees support operationsProvides technical support directly to users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT support departments across various industries, focusing on team managementCommon in IT support roles, focusing on end-user technical assistance

The Helpdesk Supervisor oversees the helpdesk team and manages support operations, while the Helpdesk Technician provides direct technical support to users. The supervisor role involves leadership and management skills, whereas the technician role is more technical and hands-on.

Helpdesk Supervisor jobs near you
Infographic showing various Helpdesk Supervisor job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $86,375 per year, or $41.5 per hour.

IT Helpdesk Analyst

GREATER FAMILY HEALTH

Hoffman Estates, IL • On-site

$22 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Greater Family Health is a multi-site federally qualified health center providing comprehensive medical, dental and behavioral health services within the Chicagoland area. Our mission is to provide quality, affordable health care for all including those without the ability to pay. We currently have health centers in Elgin, Wheeling, Hanover Park, Streamwood, Sycamore, DeKalb, McHenry, and Palatine. We are financially and programmatically stable and are continuing to grow. We are Joint Commission Accredited and are PCMH Certified. For more information, I encourage to visit our website, http://www.greaterfamilyhealth.org.
This is a great job opportunity for an IT Help Desk Analyst who is either experienced and interested in being part of IT in the medical field. In this position, you'll be able to contribute to your community and make an impact in a patient's life. If this is you, keep on reading.
Your Goal:
This position is responsible for effectively resolving technical issues, properly documenting issue resolution into ticketing system and maintaining an active role within on-going IT projects.
How You'll Help Patients:
  • Works daily on resolving support tickets opened by internal customers.
  • Complete assigned IT tasks and projects including but not limited to working on end-user machines, servers and network equipment
  • Be on-call for weekend and after-hours technical support during assigned schedule
  • Effective and timely communication with internal customers and vendors
  • Maintaining compliance with local and federal regulation regarding privacy, security and copyright protection
  • Report to all scheduled work sites and shifts on time and fully prepared to engage in all job responsibilities; location of work sites and shifts will change at the discretion of the supervisor
  • Engage in all offered training, consultations and supervisions made available. Fully and professionally respond to and implement directives and advice offered by all supervisory and training personnel, as well as professionally offered feedback from coworkers. Follow and fully implement Corporate Compliance Program.
  • Perform other duties as assigned.

Perks Just For You:
  • Paid Training
  • 401(K)
  • Medical, Dental and Vision Insurance
  • Life Insurance, Short-term and Long-term Disability
  • Paid-Time Off (Vacation, Sick, Personal, Holidays)

What You'll Need:
  • High school diploma or G.E.D is required
  • BS or BA degree in related field is preferred.
  • Relevant technical certifications preferred. (MCP, A+, Network+)
  • 3 or more years of technical experience working in IT helpdesk environment supporting 30+ users.
  • Experience in handling hardware and software issues related to computers, printers, scanners, basic network connectivity and other IT hardware.
  • Experienced in imaging Windows machines, supporting latest version of Windows OS and Active Directory environment.
  • Good understanding of TCP/IP networking.
  • Experience supporting Citrix or Microsoft RDS environment users, preferred.
  • Experience working on WordPress or website editing, preferred.
  • Experience working on Microsoft Office 365 administration, preferred.

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