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Helpdesk Supervisor Jobs in Georgia (NOW HIRING)

Surge Staffing

Onsite Supervisor

Union City, GA · On-site

$55K - $60K/yr

The Onsite Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:1) delivers high ...

Surge Staffing

Onsite Supervisor

Union City, GA · On-site

$55K - $60K/yr

The Onsite Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:1) delivers high ...

Orion Talent

Maintenance Supervisor

Conyers, GA · On-site

$85K/yr

Description Seeking a Maintenance Supervisor to lead maintenance operations and equipment ... The successful candidate will serve as a key link between Operations and Maintenance, helping ...

360clean

Cleaning Supervisor

Roswell, GA · On-site

$31K - $41K/yr

Supervise employees and help delegate operations schedule to ensure proper work area coverage ... Supervises inventory of janitorial supply products * Performs the duties of the cleaning team ...

Surge Staffing

Onsite Supervisor

Gainesville, GA · On-site

$25/hr

The Onsite Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:1) delivers high ...

Surge Staffing

Onsite Supervisor

Dahlonega, GA · On-site

$25/hr

The Onsite Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:1) delivers high ...

Surge Staffing

Onsite Supervisor

Gainesville, GA · On-site

$25/hr

The Onsite Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:1) delivers high ...

EKG Security, Inc

Site Supervisor

Atlanta, GA · On-site

$21/hr

This supervisory role requires high-level decision-making and problem-solving skills, as your ... Ability to learn and use the Paychex Flex system, including the Time and Attendance functions HELP ...

ARCAN Capital

Maintenance Supervisor

Newnan, GA · On-site

The Maintenance Supervisor responds to our resident's service request and is instrumental in helping deliver superior customer service to our residents. Essential Job Functions: * Prepares Market ...

ARCAN Capital

Maintenance Supervisor

Smyrna, GA · On-site

$24 - $30/hr

The Maintenance Supervisor responds to our resident's service request and is instrumental in helping deliver superior customer service to our residents. Essential Job Functions: * Prepares Market ...

ARCAN Capital

Maintenance Supervisor

Smyrna, GA · On-site

$24 - $30/hr

The Maintenance Supervisor responds to our resident's service request and is instrumental in helping deliver superior customer service to our residents. Essential Job Functions: * Prepares Market ...

ARCAN Capital

Maintenance Supervisor

Smyrna, GA · On-site

The Maintenance Supervisor responds to our resident's service request and is instrumental in helping deliver superior customer service to our residents. Essential Job Functions: * Prepares Market ...

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All JobsHelpdesk Supervisor JobsHelpdesk Supervisor Jobs in Georgia

Helpdesk Supervisor information

See Georgia salary details

$31.7K

$70.7K

$105.1K

How much do helpdesk supervisor jobs pay per year?

As of Aug 26, 2026, the average yearly pay for helpdesk supervisor in Georgia is $70,744.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $84,400.00 per year, depending on experience, location, and employer.

What is a helpdesk supervisor?

Helpdesk Supervisors are professionals who oversee the daily operations of a helpdesk team, ensuring that technical support requests are addressed efficiently and effectively. They manage a group of helpdesk technicians, provide training and guidance, and monitor performance to maintain high levels of customer satisfaction. In addition to handling escalated issues, Helpdesk Supervisors also develop support procedures, analyze service metrics, and collaborate with other departments to improve IT support processes. Their goal is to make sure users receive timely and accurate assistance with technical problems.

What are the key skills and qualifications needed to thrive as a helpdesk supervisor?

To thrive as a Helpdesk Supervisor, you need strong technical troubleshooting abilities, experience with IT support processes, and often a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, as well as certifications such as CompTIA A+ or ITIL, is typically required. Exceptional leadership, communication, and conflict resolution skills enable you to lead teams and ensure customer satisfaction. These competencies are crucial for maintaining efficient support operations and driving high-quality service delivery.

What are some common challenges faced by helpdesk supervisors, and how can they effectively address them?

Helpdesk Supervisors often face challenges such as balancing high ticket volumes, managing team performance, and ensuring consistent customer satisfaction. To address these, it's important to implement efficient ticket triage systems, provide ongoing training for staff, and foster clear communication within the team. Regularly monitoring metrics and offering constructive feedback can help maintain service standards while supporting team growth. Collaborating closely with IT and other departments also helps resolve complex issues more quickly.

What is the difference between Helpdesk Supervisor vs Helpdesk Technician?

AspectHelpdesk SupervisorHelpdesk Technician
Required CredentialsTypically an associate or bachelor’s degree in IT or related field; certifications like CompTIA A+ or HDI Support Center ManagerUsually an associate degree or relevant certifications like CompTIA A+; on-the-job training common
Work EnvironmentSupervises helpdesk team, manages tickets, and oversees support operationsProvides technical support directly to users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT support departments across various industries, focusing on team managementCommon in IT support roles, focusing on end-user technical assistance

The Helpdesk Supervisor oversees the helpdesk team and manages support operations, while the Helpdesk Technician provides direct technical support to users. The supervisor role involves leadership and management skills, whereas the technician role is more technical and hands-on.

What are popular job titles related to Helpdesk Supervisor jobs in GA?

For Helpdesk Supervisor jobs in GA, the most frequently searched job titles are:

Helpdesk Supervisor jobs near you
Infographic showing various Helpdesk Supervisor job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $70,744 per year, or $34 per hour.

Onsite Supervisor

Surge Staffing

Union City, GA • On-site

$55K - $60K/yr

Full-time

Posted 14 days ago

Job description

Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.

The Onsite Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs2) develops and retains business by providing outstanding customer service3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-Site Supervisor may supervise one or more On-site Staffing Specialists.


PRIMARY FUNCTIONS & RESPONSIBILITIES

  • Effectively meeting the temporary help and/or training needs of a major SURGE Client
  • Delivers high quality service to the customer and temporary employees
  • Develops and retains business by providing outstanding customer service
  • Performs a variety of administrative tasks
  • Monitor attendance of employees
  • Process and assist with Workers Compensation claims
  • Reconcile invoices from all vendors
  • Other duties as assigned


QUALIFICATIONS AND SKILLS

  • High School diploma required
  • Proven leadership/success in a previous managerial role
  • Exceptional customer service skills and the ability to build/enhance successful business partnerships
  • Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
  • Must have great communication and customer service skills
  • Must have administrative skills
  • Experience in performing background checks, I 9, and E Verify
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet


EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.