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Helpdesk Supervisor Jobs in Ohio (NOW HIRING)

Salem Regional Medical Center

Help Desk Technician

Salem, OH · On-site

$16.75 - $22.50/hr

Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative ...

Women Helping Women

Hotline Supervisor

Cincinnati, OH · Hybrid

$45K/yr

Hotline Program Supervisor Location : In office, Hotline Huddle- Elsinore Location Position ... Hotline Program Director Who We Are Women Helping Women is dedicated to preventing gender-based ...

SPECIALTY MAGNETICS LLC

Supervisor

Macedonia, OH · On-site

$70K - $150K/yr

Any supervisor candidate should be highly motivated and looking for an opportunity to build a strong team while helping the company to develop per the owners' vision. The position will be a training ...

Goldfish Swim School

Deck Supervisor

Westerville, OH · On-site

$15 - $19/hr

Help arrange coverage for absent team members to keep shifts running smoothly. * Step in as a ... As a Deck Supervisor, you're the leader who makes that standard real on the pool deck - every ...

Goldfish Swim School

Deck Supervisor

Dublin, OH · On-site

Help arrange coverage for absent team members to keep shifts running smoothly. * Step in as a ... As a Deck Supervisor, you're the leader who makes that standard real on the pool deck - every ...

ADVICS

Manufacturing Supervisor

Lebanon, OH · On-site

$55K - $75K/yr

Manufacturing Supervisor We are expanding again and need excellent team members like you to help us continue our history of steady growth that we have come to know and expect from our stable and ...

Bone Dry Roofing

Field Supervisor

Columbus, OH · On-site

$60K - $100K/yr

You will lead teams on residential roofing jobs while helping drive safety, efficiency, and quality on every site. In this supervisor role, you will oversee roofing crews, coordinate daily jobsite ...

Bone Dry Roofing

Field Supervisor

Columbus, OH · On-site

$60K - $100K/yr

You will lead teams on residential roofing jobs while helping drive safety, efficiency, and quality on every site. In this supervisor role, you will oversee roofing crews, coordinate daily jobsite ...

Bone Dry Roofing

Field Supervisor

Columbus, OH

$60K - $100K/yr

You will lead teams on residential roofing jobs while helping drive safety, efficiency, and quality on every site. In this supervisor role, you will oversee roofing crews, coordinate daily jobsite ...

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Showing results 1-20

All JobsHelpdesk Supervisor JobsHelpdesk Supervisor Jobs in Ohio

Helpdesk Supervisor information

See Ohio salary details

$35.7K

$79.7K

$118.4K

How much do helpdesk supervisor jobs pay per year?

As of Aug 26, 2026, the average yearly pay for helpdesk supervisor in Ohio is $79,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,700.00 and $95,100.00 per year, depending on experience, location, and employer.

What is a helpdesk supervisor?

Helpdesk Supervisors are professionals who oversee the daily operations of a helpdesk team, ensuring that technical support requests are addressed efficiently and effectively. They manage a group of helpdesk technicians, provide training and guidance, and monitor performance to maintain high levels of customer satisfaction. In addition to handling escalated issues, Helpdesk Supervisors also develop support procedures, analyze service metrics, and collaborate with other departments to improve IT support processes. Their goal is to make sure users receive timely and accurate assistance with technical problems.

What are the key skills and qualifications needed to thrive as a helpdesk supervisor?

To thrive as a Helpdesk Supervisor, you need strong technical troubleshooting abilities, experience with IT support processes, and often a degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, as well as certifications such as CompTIA A+ or ITIL, is typically required. Exceptional leadership, communication, and conflict resolution skills enable you to lead teams and ensure customer satisfaction. These competencies are crucial for maintaining efficient support operations and driving high-quality service delivery.

What are some common challenges faced by helpdesk supervisors, and how can they effectively address them?

Helpdesk Supervisors often face challenges such as balancing high ticket volumes, managing team performance, and ensuring consistent customer satisfaction. To address these, it's important to implement efficient ticket triage systems, provide ongoing training for staff, and foster clear communication within the team. Regularly monitoring metrics and offering constructive feedback can help maintain service standards while supporting team growth. Collaborating closely with IT and other departments also helps resolve complex issues more quickly.

What is the difference between Helpdesk Supervisor vs Helpdesk Technician?

AspectHelpdesk SupervisorHelpdesk Technician
Required CredentialsTypically an associate or bachelor’s degree in IT or related field; certifications like CompTIA A+ or HDI Support Center ManagerUsually an associate degree or relevant certifications like CompTIA A+; on-the-job training common
Work EnvironmentSupervises helpdesk team, manages tickets, and oversees support operationsProvides technical support directly to users, troubleshooting hardware/software issues
Employer & Industry UsageUsed in IT support departments across various industries, focusing on team managementCommon in IT support roles, focusing on end-user technical assistance

The Helpdesk Supervisor oversees the helpdesk team and manages support operations, while the Helpdesk Technician provides direct technical support to users. The supervisor role involves leadership and management skills, whereas the technician role is more technical and hands-on.

What are popular job titles related to Helpdesk Supervisor jobs in OH?

For Helpdesk Supervisor jobs in OH, the most frequently searched job titles are:

Helpdesk Supervisor jobs near you
Infographic showing various Helpdesk Supervisor job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, 1% Temporary, 4% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $79,651 per year, or $38.3 per hour.

Help Desk Technician

Salem Regional Medical Center

Salem, OH • On-site

$16.75 - $22.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Salem Regional Medical Center rating

6.0

Company rating: 6.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

873rd of 1,064 rated hospitals

Job description

SRMC Has an Exciting Opportunity for Qualified Candidates!
Position: PartTime Helpdesk Technician
Department: Information Services
Shift: Varies
PURPOSE
The primary purpose of your job position is to perform assigned duties in an efficient manner, in accordance with established procedures, and as directed by your supervisor, to assure that a successful, viable department is maintained at all times.
Under the direction of the Director of Information Services, the Assistant Director of Information Services, and the Helpdesk Supervisor the Help Desk Technician provides expert and creative solutions for user problems of complex nature to ensure user satisfaction and productivity. They are also responsible for the installation, repair, and support of the hospital and related entities network hardware and operating software, computer hardware and software, including but not limited to Mini-computers, Personal Computers and all components to assure proper and efficient operation of the hospital and related entities computer systems.
QUALIFICATIONS
  • Associate Degree in Computer Science/Technology required, Bachelor degree preferred.
  • Certification in Microsoft products preferred.
  • Minimum of two years' experience preferred

BENEFITS
• Competitive wages
• Medical/prescription insurance
• Dental insurance
• Vision insurance
• Accident and critical insurance
• Employer paid life insurance
• 403 (b) retirement with employer matching
• Tuition reimbursement
• Continuing education reimbursement
• Cafeteria discounts
• Employee Assistance Program

What Salem Regional Medical Center employees say

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