... Catalog, web forms, chat, email, phone, and other digital lead sources · Serve as the first ... support, and administrative sales activities as needed · Help identify patterns in customer ...
Quick apply
... Catalog, web forms, chat, email, phone, and other digital lead sources · Serve as the first ... support, and administrative sales activities as needed · Help identify patterns in customer ...
Quick apply
... Catalog, web forms, chat, email, phone, and other digital lead sources · Serve as the first ... support, and administrative sales activities as needed · Help identify patterns in customer ...
... Technology Hours per week 15-28 Hiring Rate $13.00 Preferred Student Classification Sophomores ... Provide front line, Tier 1 support via telephone, e-mail, in person, remote, and chat support to ...
... Technology Hours per week 15-28 Hiring Rate $13.00 Preferred Student Classification Sophomores ... Provide front line, Tier 1 support via telephone, e-mail, in person, remote, and chat support to ...
Lewisville, TX · On-site
$14.75 - $20/hr
... chat support. * Re-route customers to other areas of support and departments based on product ... Participate in testing with internal IT support to provide feedback on internal systems. * Respond ...
Lewisville, TX · On-site
$14.75 - $20/hr
... chat support. * Re-route customers to other areas of support and departments based on product ... Participate in testing with internal IT support to provide feedback on internal systems. * Respond ...
Lewisville, TX · On-site
$15 - $20.25/hr
... chat support. * Re-route customers to other areas of support and departments based on product ... Participate in testing with internal IT support to provide feedback on internal systems. * Respond ...
Lewisville, TX · On-site
$15 - $20.25/hr
... chat support. * Re-route customers to other areas of support and departments based on product ... Participate in testing with internal IT support to provide feedback on internal systems. * Respond ...
$14.75 - $20/hr
... chat support. * Re-route customers to other areas of support and departments based on product ... Participate in testing with internal IT support to provide feedback on internal systems. * Respond ...
$14.75 - $20/hr
... chat support. * Re-route customers to other areas of support and departments based on product ... Participate in testing with internal IT support to provide feedback on internal systems. * Respond ...
Plano, TX · Hybrid
The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...
Plano, TX · Hybrid
The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...
Austin, TX · On-site
$23 - $29/hr
Technology Support Specialist Location : Austin, TX - fully onsite Hours: 9 AM - 6 PM CST 2 Months ... support more than 225 clients globally. BCforward champions the power of human potential to help ...
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Austin, TX · On-site
$23 - $29/hr
Technology Support Specialist Location : Austin, TX - fully onsite Hours: 9 AM - 6 PM CST 2 Months ... support more than 225 clients globally. BCforward champions the power of human potential to help ...
Plano, TX · On-site
The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...
Plano, TX · On-site
The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...
Austin, TX · On-site
Centre Technologies is expanding and seeking a new Tier 1 Help Desk Support Technician to join their team. The primary role involves implementing and supporting various IT infrastructure technologies ...
Austin, TX · On-site
Centre Technologies is expanding and seeking a new Tier 1 Help Desk Support Technician to join their team. The primary role involves implementing and supporting various IT infrastructure technologies ...
Plano, TX · On-site
The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing technology experience for our workforce. This position supports a ...
Quick apply
Plano, TX · On-site
The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing technology experience for our workforce. This position supports a ...
Austin, TX · On-site
... 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to ... IT solutions tailored to their specific business needs. Centre Company Benefits: * Hybrid Work ...
Quick apply
Austin, TX · On-site
... 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to ... IT solutions tailored to their specific business needs. Centre Company Benefits: * Hybrid Work ...
Austin, TX · On-site
... 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to ... IT solutions tailored to their specific business needs. Centre Company Benefits: * Hybrid Work ...
Austin, TX · On-site
... 1, Help Desk Support Technician! Our Company Culture: Our diverse workforce allows Centre to ... IT solutions tailored to their specific business needs. Centre Company Benefits: * Hybrid Work ...
Austin, TX · On-site
$45K - $55K/yr
This role serves as the primary point of contact for IT support requests and ensures a high level ... phone, email, chat, or ticketing system • Diagnose and resolve hardware, software, and ...
Austin, TX · On-site
$45K - $55K/yr
This role serves as the primary point of contact for IT support requests and ensures a high level ... phone, email, chat, or ticketing system • Diagnose and resolve hardware, software, and ...
San Antonio, TX · On-site
$50K - $60K/yr
We are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced ... If you have the right attitude we can help you get the right skills. The position that we are ...
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San Antonio, TX · On-site
$50K - $60K/yr
We are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced ... If you have the right attitude we can help you get the right skills. The position that we are ...
Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join our incredible team. The person in this role will provide technical assistance to associates ...
Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join our incredible team. The person in this role will provide technical assistance to associates ...
Irving, TX · On-site
... chat. * Escalation: Identify complex software bugs and escalate them to the IT or Software ... Experience: 1+ years of experience in a Technical Support, IT Helpdesk, or Application Support role.
Quick apply
Irving, TX · On-site
... chat. * Escalation: Identify complex software bugs and escalate them to the IT or Software ... Experience: 1+ years of experience in a Technical Support, IT Helpdesk, or Application Support role.
Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join our incredible team. The person in this role will provide technical assistance to associates ...
Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join our incredible team. The person in this role will provide technical assistance to associates ...
Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join our incredible team. The person in this role will provide technical assistance to associates ...
Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join our incredible team. The person in this role will provide technical assistance to associates ...
Alvarado, TX · On-site
Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join our incredible team. The person in this role will provide technical assistance to associates ...
Alvarado, TX · On-site
Start your journey with Blue Compass RV as we are looking Help Desk & IT Support Specialist to join our incredible team. The person in this role will provide technical assistance to associates ...
$45K - $55K/yr
This role serves as the primary point of contact for IT support requests and ensures a high level ... Serve as the first point of contact for users seeking technical assistance via phone, email, chat ...
Quick apply
$45K - $55K/yr
This role serves as the primary point of contact for IT support requests and ensures a high level ... Serve as the first point of contact for users seeking technical assistance via phone, email, chat ...
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
Full-time
Medical, Dental, Vision, Life, Retirement
Posted 13 days ago
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
Check out our many videos to learn more! http://www.dxpe.com/about-us/careers/
DXP Enterprises is seeking a Applications Engineer to support the continued growth of the Vacuum & Blower Technologies product group. This role will serve as the primary first-response resource for inbound digital leads, e-commerce inquiries, and fast-turn customer requests generated through Manufacturer’s Edge, Pump Catalog, and other digital channels.
This is a desk-based technical sales role, not a traditional Applications Engineer, Outside Sales or Business Development Manager position. The ideal candidate is a highly responsive, technically curious “keyboard warrior” who can quickly answer customer questions, use product selection tools, apply established pricing guidance, coordinate with suppliers, and route larger opportunities to the appropriate DXP regional sales or BDM resource.
The role is designed to capture incremental transactional business while supporting DXP’s broader field sales organization.
Responsibilities of the Applications Engineer include, but are not limited to:
· Respond quickly to inbound customer inquiries from Manufacturer’s Edge, Pump Catalog, web forms, chat, email, phone, and other digital lead sources
· Serve as the first technical point of contact for customers seeking vacuum pumps, blowers, accessories, replacement products, or basic application support
· Use product selection tools, catalogs, supplier portals, pricing guidelines, and internal resources to identify suitable product options
· Prepare fast-turn quotes for standard or transactional vacuum and blower products.
· Coordinate with suppliers to confirm pricing, availability, lead times, technical details, and documentation
· Route larger, engineered, or relationship-driven opportunities to the appropriate DXP BDM, regional sales team, or applications resource
· Support lead qualification and ensure opportunities are properly documented, tracked, and followed up
· Help maintain product data, part numbers, pricing information, and supporting documentation for the digital sales platform
· Work with Manufacturer’s Edge and internal DXP stakeholders to improve the online customer experience and lead capture process
· Support the Vacuum & Blower Technologies team with overflow inquiries, basic customer follow-up, quote support, and administrative sales activities as needed
· Help identify patterns in customer inquiries, common product needs, and future opportunities for product line expansion
· Maintain a high level of urgency, professionalism, and responsiveness with customers and internal stakeholders
Qualifications of the Applications Engineer include, but are not limited to:
· 2–5 years of experience in inside sales, technical sales support, customer service, product support, applications support, distribution, or industrial equipment sales.
· High computer literacy - comfortable working at a desk in a fast-paced digital environment
· Ability to respond quickly and professionally to customer inquiries by email, phone, chat, and web-based platforms
· Technical savvy - aptitude and willingness to learn vacuum pumps, blowers, accessories, applications, and related terminology
· Ability to use catalogs, selection guides, pricing tools, CRM systems, supplier portals, and internal databases
· Strong attention to detail, especially with part numbers, specifications, pricing, and customer requirements
· Ability to distinguish between simple transactional opportunities and larger technical opportunities that require escalation
· Strong organizational and follow-up skills
· Comfortable working independently while coordinating with BDMs, suppliers, applications resources, and regional sales teams
· Customer-focused mindset with a sense of urgency
Preferred Qualifications
· Experience with vacuum pumps, blowers, compressors, pumps, rotating equipment, industrial automation, or related industrial products
· Experience in technical inside sales, distributor sales, OEM customer support, service quoting, aftermarket parts sales, or application support
· Familiarity with e-commerce, web-based lead generation, chat support, or digital sales platforms
· Experience working with industrial manufacturers, distributors, or MRO customers
Ideal Candidate Profile
The ideal candidate is technically curious, highly responsive, and comfortable managing a high volume of small but important customer interactions. This person does not need to be a degreed engineer, but they must be capable of learning technical products, using available tools, and knowing when to escalate complex opportunities.
This role requires someone who enjoys solving customer problems quickly, working through product details, using digital tools, and supporting a growing national product group.
Success Measures
· Fast response time to inbound digital leads and customer inquiries
· Accurate qualification and routing of larger opportunities to BDMs and regional sales teams
· Growth in transactional vacuum and blower revenue through Manufacturer’s Edge / Pump Catalog and other digital channels
· Improved capture of small-dollar opportunities that may not currently receive field sales attention
· Clean documentation of leads, quotes, customer interactions, and follow-up activity
· Positive feedback from customers, BDMs, regional sales teams, suppliers, and Manufacturer’s Edge
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Additional Information
Working Conditions: Remote
Shift Time/Overtime: Monday-Friday, 8:00am-5:00pm
Travel: Minimal, as needed for training, supplier visits, or internal meetings
Education: Associate or bachelor’s degree in engineering, industrial technology, business, or a related field preferred but not required
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan.
Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.