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Help Tech Chat Support Jobs in Texas (NOW HIRING)

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

In this role, you will provide technical support for our software products, helping users ... email, or chat - to our customers using our software products - SalesForce, Service Cloud ...

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

In this role, you will provide technical support for our software products, helping users ... email, or chat - to our customers using our software products - SalesForce, Service Cloud ...

Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote support tools ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field ...

Showing results 21-40

Help Tech Chat Support information

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

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What cities in Texas are hiring for Help Tech Chat Support jobs?

Cities in Texas with the most Help Tech Chat Support job openings:

Information Technology Support Specialist

Waco, TX • On-site

$17 - $20/hr

Full-time

Re-posted 5 days ago


Job description

Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
  • Responding to incoming calls and emails from distributors in a timely and professional manner
  • Troubleshooting technical issues and providing technical support to distributors
  • Escalating complex issues to senior team members when necessary
  • Utilizing Freshservice to track, document, and resolve issues
  • Maintaining accurate records of customer interactions and transactions
  • Identifying and escalating trends and patterns in customer issues to improve processes
  • Providing exceptional customer service and ensuring customer satisfaction
  • Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
  • Bachelor's degree in a related field or an Associate's degree with relevant work experience
  • Exceptional customer service and communication skills
  • Ability to troubleshoot technical issues and provide technical support
  • Familiarity with ticketing systems and chat queues
  • Ability to learn and adapt to new technologies and software quickly
  • Certifications such as A+, Network+, and Security+ are helpful but not required
  • Ability to complete 6 weeks of training
  • Ability to work independently and as part of a team
  • Ability to multitask and prioritize in a fast-paced environment