Chat Lead
Houston, TX · On-site
This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...
Chat Lead
Houston, TX · On-site
This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...
IT Helpdesk Technologist
Dallas, TX · On-site
Arthur Lawrence is looking for an IT Helpdesk Technologist one our clients in Dallas, TX. Please ... Must-Have Skills: * 2-3 years of experience in IT desktop support and/or Point of Sale (POS ...
IT Helpdesk Technologist
Dallas, TX · On-site
Arthur Lawrence is looking for an IT Helpdesk Technologist one our clients in Dallas, TX. Please ... Must-Have Skills: * 2-3 years of experience in IT desktop support and/or Point of Sale (POS ...
Customer Service Representative II
Flower Mound, TX · On-site
$14 - $19/hr
... chat support. * Re-route customers to other areas of support and departments based on product ... Participate in testing with internal IT support to provide feedback on internal systems. * Respond ...
Customer Service Representative II
Flower Mound, TX · On-site
$14 - $19/hr
... chat support. * Re-route customers to other areas of support and departments based on product ... Participate in testing with internal IT support to provide feedback on internal systems. * Respond ...
IT Helpdesk Technologist
Dallas, TX · On-site
Arthur Lawrence is looking for an IT Helpdesk Technologist one of our clients in Dallas, TX. Please ... Must-Have Skills: * 2-3 years of experience in IT support, including Windows-based desktop ...
IT Helpdesk Technologist
Dallas, TX · On-site
Arthur Lawrence is looking for an IT Helpdesk Technologist one of our clients in Dallas, TX. Please ... Must-Have Skills: * 2-3 years of experience in IT support, including Windows-based desktop ...
Chat Lead
Dallas, TX · On-site +1
This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...
Chat Lead
Dallas, TX · On-site +1
This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...
Chat Lead
Houston, TX · On-site +1
This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...
Chat Lead
Houston, TX · On-site +1
This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition ...
Customer Technical Support Specialist
Dallas, TX · Remote
$18.50/hr
... IT help desk, call center, and bilingual candidates are especially strong fits. The ideal person ... Offers chat support and makes outbound calls as needed through the customer support line. Utilizes ...
Customer Technical Support Specialist
Dallas, TX · Remote
$18.50/hr
... IT help desk, call center, and bilingual candidates are especially strong fits. The ideal person ... Offers chat support and makes outbound calls as needed through the customer support line. Utilizes ...
IT Help Desk Analyst
Plano, TX · On-site
Provide end-user troubleshooting and technical support via phone, chat, and in person. * Open ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...
IT Help Desk Analyst
Plano, TX · On-site
Provide end-user troubleshooting and technical support via phone, chat, and in person. * Open ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...
IT Help Desk Analyst
Plano, TX · On-site
Provide end-user troubleshooting and technical support via phone, chat, and in person. * Open ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...
IT Help Desk Analyst
Plano, TX · On-site
Provide end-user troubleshooting and technical support via phone, chat, and in person. * Open ... Prior experience in a help desk or IT support role. * Experience with Active Directory, Azure ...
Help Desk Support
College Station, TX · On-site
$15.75 - $21.50/hr
Provide first-line technical support to end-users via phone, email, chat, or in-person, ensuring ... Collaborate with other IT team members to identify recurring issues, develop solutions, and ...
Help Desk Support
College Station, TX · On-site
$15.75 - $21.50/hr
Provide first-line technical support to end-users via phone, email, chat, or in-person, ensuring ... Collaborate with other IT team members to identify recurring issues, develop solutions, and ...
Tier 1 Call Center Agent with Security Clearance
San Antonio, TX · On-site
$13.50 - $18/hr
Handle inbound and outbound calls, emails, and chat support. Identify customer issues, provide ... At least 2 years of experience in a technical help desk or IT support role. Experience:
Tier 1 Call Center Agent with Security Clearance
San Antonio, TX · On-site
$13.50 - $18/hr
Handle inbound and outbound calls, emails, and chat support. Identify customer issues, provide ... At least 2 years of experience in a technical help desk or IT support role. Experience:
... growing technology companies, helping its clients represent, protect and grow their brands ... Research and resolve issues reported by the client's end-users via phone, email, and chat support.
... growing technology companies, helping its clients represent, protect and grow their brands ... Research and resolve issues reported by the client's end-users via phone, email, and chat support.
Sales Representative
New Braunfels, TX · On-site
... growing technology companies, helping its clients represent, protect and grow their brands ... Research and resolve issues reported by the client's end-users via phone, email, and chat support.
Sales Representative
New Braunfels, TX · On-site
... growing technology companies, helping its clients represent, protect and grow their brands ... Research and resolve issues reported by the client's end-users via phone, email, and chat support.
Tier 1 Call Center Agent
San Antonio, TX · On-site
$13.75 - $18/hr
Handle inbound and outbound calls, emails, and chat support. Identify customer issues, provide ... At least 2 years of experience in a technical help desk or IT support role. Experience:
Tier 1 Call Center Agent
San Antonio, TX · On-site
$13.75 - $18/hr
Handle inbound and outbound calls, emails, and chat support. Identify customer issues, provide ... At least 2 years of experience in a technical help desk or IT support role. Experience:
Sales Representative
New Braunfels, TX · On-site
... growing technology companies, helping its clients represent, protect and grow their brands ... Research and resolve issues reported by the client's end-users via phone, email, and chat support.
Sales Representative
New Braunfels, TX · On-site
... growing technology companies, helping its clients represent, protect and grow their brands ... Research and resolve issues reported by the client's end-users via phone, email, and chat support.
... growing technology companies, helping its clients represent, protect and grow their brands ... Research and resolve issues reported by the client's end-users via phone, email, and chat support.
... growing technology companies, helping its clients represent, protect and grow their brands ... Research and resolve issues reported by the client's end-users via phone, email, and chat support.
Information Technology Support Specialist
Waco, TX · On-site
$17 - $20/hr
... in chat queues at times. Responsibilities: * Responding to incoming calls and emails from ... Certifications such as A+, Network+, and Security+ are helpful but not required * Ability to ...
Quick apply
Information Technology Support Specialist
Waco, TX · On-site
$17 - $20/hr
... in chat queues at times. Responsibilities: * Responding to incoming calls and emails from ... Certifications such as A+, Network+, and Security+ are helpful but not required * Ability to ...
Information Technology Support Specialist
Waco, TX · On-site
$17 - $20/hr
... in chat queues at times. Responsibilities: * Responding to incoming calls and emails from ... Certifications such as A+, Network+, and Security+ are helpful but not required * Ability to ...
Quick apply
Information Technology Support Specialist
Waco, TX · On-site
$17 - $20/hr
... in chat queues at times. Responsibilities: * Responding to incoming calls and emails from ... Certifications such as A+, Network+, and Security+ are helpful but not required * Ability to ...
Support Tech
Dallas, TX · On-site
$36K - $45K/yr
In this role, you will provide technical support for our software products, helping users ... email, or chat - to our customers using our software products - SalesForce, Service Cloud ...
Quick apply
Support Tech
Dallas, TX · On-site
$36K - $45K/yr
In this role, you will provide technical support for our software products, helping users ... email, or chat - to our customers using our software products - SalesForce, Service Cloud ...
Information Technology Support Specialist
Waco, TX · On-site
$17 - $20/hr
... in chat queues at times. Responsibilities: * Responding to incoming calls and emails from ... Certifications such as A+, Network+, and Security+ are helpful but not required * Ability to ...
Quick apply
Information Technology Support Specialist
Waco, TX · On-site
$17 - $20/hr
... in chat queues at times. Responsibilities: * Responding to incoming calls and emails from ... Certifications such as A+, Network+, and Security+ are helpful but not required * Ability to ...
Help Tech Chat Support information
What is the difference between Help Tech Chat Support vs Help Desk Technician?
| Aspect | Help Tech Chat Support | Help Desk Technician |
|---|---|---|
| Credentials | Basic IT certifications (e.g., CompTIA A+), customer service skills | CompTIA A+, Network+, or similar certifications, technical troubleshooting skills |
| Work Environment | Remote or on-site, primarily online chat interactions | On-site or remote, handling phone, email, and in-person support |
| Employer & Industry | Tech companies, customer service centers, e-commerce | IT departments, corporate offices, service providers |
| Search & Comparison Intent | Customer support roles focused on online chat | Technical support roles involving troubleshooting and hardware/software issues |
Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.
What are popular job titles related to Help Tech Chat Support jobs in Texas? For Help Tech Chat Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Texas look for? The top searched job categories for Help Tech Chat Support jobs in Texas are:
What cities in Texas are hiring for Help Tech Chat Support jobs? Cities in Texas with the most Help Tech Chat Support job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 24 days ago
Job description
Overview
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
Qualifications
Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
The Chat Lead serves as the primary point of ownership for Windstar Cruises' digital chat channel, including both AI-assisted virtual interactions and live agent conversations. This role plays a central part in the contact center's technology-forward future state, acting as a subject matter expert for chat-based guest engagement and supporting the broader team's transition toward AI-augmented service delivery. The Chat Lead maintains the Windstar standard of personalized, 180 degrees from Ordinary guest experiences across every digital touchpoint.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
- Own the chat queue as primary channel, ensuring prompt, accurate, and brand-aligned responses to guest inquiries across live and AI-assisted conversations.
- Monitor AI virtual agent interactions in real time, identifying opportunities to optimize scripting, escalation triggers, and guest experience quality.
- Co-own the guest-facing virtual agent alongside the AI Admin Lead, reviewing performance, providing front-line feedback, and coordinating content updates that reflect live guest inquiry trends.
- Partner with the AI Admin Lead to flag chat-specific performance gaps, suggest workflow improvements, and support platform configuration updates.
- Serve as backup support for inbound voice, outbound, and OCC (Onboard Cruise Consultant) functions during high-volume periods.
- Maintain up-to-date knowledge of Windstar's itineraries, yacht products, promotions, and policies to provide accurate and compelling guest-facing information.
- Support quality assurance review of chat transcripts, identifying coaching opportunities and escalating recurring issues to the supervisor.
- Contribute to the onboarding and training of new agents on chat protocols, digital service standards, and AI-assisted tools.
- Track and report on personal and team chat performance metrics; proactively identify trends requiring leadership attention.
- Other duties as assigned.
Qualifications
- 2+ years of experience in a contact center or customer service role; cruise or luxury travel experience preferred.
- Demonstrated comfort with digital communication platforms and emerging technology tools; experience with AI-assisted or chat-based service is a plus.
- Strong written communication skills with the ability to represent the Windstar brand voice across digital channels.
- Ability to multitask across simultaneous chat interactions while maintaining accuracy and a guest-first mindset.
- Collaborative team player with flexibility to support voice channels when needed.
- Proficiency in standard contact center CRM tools; familiarity with AI-assist platforms is an advantage.
Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
About Windstar Cruises
Sourced by ZipRecruiter
Industry
Travel arrangement services
Company size
1,001 - 5,000 Employees
Headquarters location
Seattle, WA, US
Year founded
1984