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Help Tech Chat Support Jobs in Texas (NOW HIRING)

HOMEVESTORS OF AMERICA INC

Support Tech

Dallas, TX · On-site

$36K - $45K/yr

In this role, you will provide technical support for our software products, helping users ... email, or chat - to our customers using our software products - SalesForce, Service Cloud ...

AEG Vision

IT Helpdesk Technician

Addison, TX

... of IT help desk support requests. * Field incoming help requests from end users via ticketing ... Maintain excellent customer service over the phone, helpdesk, chat systems, or email * Ticket ...

AEG Vision

IT Helpdesk Technician

Addison, TX · On-site

... of IT help desk support requests. * Field incoming help requests from end users via ticketing ... Maintain excellent customer service over the phone, helpdesk, chat systems, or email * Ticket ...

TCP Software

IT Help Desk Support II

Plano, TX · Hybrid

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and highperforming technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high‑performing technology experience for our workforce. This position supports a ...

TCP Software

IT Help Desk Support II

Plano, TX · On-site

The IT Help Desk Support II technician at TCP Software plays a critical role in ensuring a secure, reliable, and high-performing technology experience for our workforce. This position supports a ...

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

... technical support via phone, chat, and in person. • Open, document, and manage tickets for ... experience in a help desk or IT support role. • Experience with Active Directory, Azure ...

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Texas

Help Tech Chat Support information

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

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Help Tech Chat Support jobs near you

Support Tech

HOMEVESTORS OF AMERICA INC

Dallas, TX • On-site

$36K - $45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

Position Overview: We are seeking a detail-oriented and proactive individual to join our IT Support team as an IT Support Specialist. In this role, you will provide technical support for our software products, helping users troubleshoot issues, answer questions, and guide them through solutions to ensure a seamless experience. You'll be supporting both our internal and external end-users. This is a fantastic opportunity to start your career in IT Support and contribute to a growing team.


Responsibilities:

  • Provide first-level technical support to customers using our software products via phone, email, or chat - to our customers using our software products - SalesForce, Service Cloud, Microsoft 365 products, proprietary products, mobile and tablet devices.
  • Troubleshoot software issues and assist customers in resolving problems related to installation, functionality, and configuration.
  • Educate customers on the software's features, best practices, and usage to ensure they get the most out of the product.
  • Document customer inquiries, issues, and solutions in our Service Cloud environment via SalesForce.
  • Collaborate with the development and technical teams to escalate complex issues that require advanced troubleshooting.
  • Conduct follow-up with customers to ensure issues are fully resolved and offer any additional assistance if needed.
  • Assist with product installations, configurations, and training, ensuring that customers can utilize all features provided.
  • Stay up-to-date with new product releases and updates to effectively assist customers with the latest software versions.


Requirements:

  • High school diploma or equivalent (some college preferred).
  • Basic understanding of software applications (preferred SalesForce and Office 365), operating systems, and common troubleshooting techniques.
  • Strong communication skills with the ability to explain technical concepts clearly and patiently to customers.
  • Ability to learn quickly and adapt to new software tools and technologies.
  • Strong problem-solving abilities and attention to detail.
  • Basic knowledge of software installation, updates, and configuration (familiarity with Windows, Macs, IOS & Andriod devices is a plus).
  • Excellent organizational skills and the ability to document technical issues accurately.
  • A customer-centric attitude with a passion for helping others and ensuring their success.
  • Ability to lift 40 Lbs.
  • Ability to travel 10% out of the year for company conventions.


Preferred Qualifications:

  • 3+ years previous experience in a customer service, technical support, or software support related role (internships or volunteer work in IT/software support is welcome).
  • Familiarity with customer support software, ticketing systems, and live chat tools. (preferred SalesForce, Microsoft Teams and other related Office 365 tools).


Compensation and Benefits:

  • Competitive hourly wage.
  • 401k Compensation
  • Health benefits (medical, dental, and vision).
  • Paid time off and holidays.
  • Ongoing training in software support, customer service, and product knowledge.
  • A supportive and collaborative work environment.