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Help Tech Chat Support Jobs in Texas (NOW HIRING)

Republic Finance

IT Help Desk Analyst

Plano, TX · On-site

... technical support via phone, chat, and in person. • Open, document, and manage tickets for ... experience in a help desk or IT support role. • Experience with Active Directory, Azure ...

Etech

Help create a smoother experience by contributing to knowledge articles, support documentation, and ... Improve Processes and Technology * Work with customer support tools, reporting dashboards, and AI ...

Systemverse

Helpdesk Support Specialist

Austin, TX

$55K/yr

This role serves as the primary point of contact for IT support requests and ensures a high level ... Serve as the first point of contact for users seeking technical assistance via phone, email, chat ...

Collabera

Help Desk Support

Carrollton, TX · On-site

$19.25 - $26/hr

Company Description About Collabera Collabera is ranked amongst the top 10 Information Technology ... Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500 ...

Triumph Financial

Customer Service Agent

Dallas, TX · On-site

$14.25 - $19/hr

... help our partners businesses run better. Position Summary : The Client Experience Representative (CXR) is to deliver an excellent customer experience via phone, email and chat supporting ...

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Help Tech Chat Support information

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

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Help Tech Chat Support jobs near you

Tier 1, IT Help Desk Support

Houston, TX • On-site

Centre Technologies
IT Services • 51 - 200 employees
Learn more about Centre Technologiesexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Key responsibilities

  • Implement and support various IT Infrastructure technologies, including hardware installation, removal, and documentation.

  • Troubleshoot and escalate issues promptly, managing problem resolution and client onboarding.

  • Assist with deployment of equipment, participate in change-management activities, and provide after-hours support as part of the on-call schedule.

Job description

We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!
 

Our Company Culture: 

Our diverse workforce allows Centre to develop and leverage knowledge, skills, and experiences that impact our overall success.  Within our collaborative environment, our team of consultants work to identify innovative solutions for our clients.  Together, we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. 

Centre Company Benefits:

  • Hybrid Work Options, Paid Time Off, and Paid Holidays
  • Medical, Dental, Vision, and 401(k) with employer match contributions
  • Stability to grow alongside hard-workers in a collaborative environment with opportunities to grow professionally

Position Summary

The primary role for this position would be focused on implementing and supporting various IT Infrastructure technologies as mentioned below with an emphasis on matter resolution, on-boarding of new clients, racking, cabling, installation and removal of hardware, verbose documentation of projects or tasks and other duties as assigned. 

Essential Duties and Responsibilities

  • Problem management and escalation of issues in a timely manner 
  • Prioritization of tasks and meeting of deadlines, excellent time management skills 
  • Excellent troubleshooting and assessment skills 
  • Excellent written/verbal communication skills 
  • Must be a team player with outstanding customer service skills 
  • Entry of time sheets, expense reports and documentation on or before deadline 
  • Keep up-to-date on market trends, theory and new ways of doing things; embrace change 
  • Assist with change-management activities 
  • Prepare and deliver complete and concise documentation for all projects 
  • Present progress reports to immediate supervisor and or Project Manager (if so assigned) 
  • Help turn business problems into technical solutions 
  • Manage deployment of equipment in compliance with established technology policies. 
  • Participate in after-hours on-call schedule serving as initial level of escalation for compute, storage, backup, automation and virtualization issues.

Education/Experience/Certifications

  • 2+ years experience in IT related study or field. 
  • Must possess basic knowledge and experience with: 
  • Windows 7/8/10 
  • Microsoft Office suite 
  • Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) 
  • Understanding of basic network concepts 
  • Understanding of application, desktop, and server virtualization 
  • Understanding of Desktop Deployment / Imaging 
  • Bachelor’s Degree a plus 

Desired Experience/Certifications

  • Certifications 
    • CompTIA A+ Certification a plus 
  • Windows Server 2008/ 2012/ 2016 
  • Microsoft Office 365 Admin portal 
  • Understanding of File Permissions (NTFS & Sharing) 
  • High School Degree required
  • Associate's Degree or higher preferred

Work Environment and Physical Demands

  • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  
  • Occasional lifting (up to 50 pounds and occasionally lift and/or move up to 50 pounds) may be required 
  • Reasonable accommodations can be made to enable individuals with disabilities/injuries to perform the essential functions of this role. 
  • The noise level in the work environment is moderate. 
  • Frequent local travel required 

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