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Help Desk Technician Two Jobs in Raleigh, NC (NOW HIRING)

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

Either Webcam Interview or In Person The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk ...

LC Industries

Coordinator, Help Desk

Durham, NC · On-site

We create over 2,000 products and distribute thousands more through manufacturing, retail ... ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ...

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

We create over 2,000 products and distribute thousands more through manufacturing, retail ... ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC

$18.50 - $25/hr

Job Title: Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities ... using helpdesk applications Active Directory administration. Exchange administration O365 ...

HCL America Inc

Service Desk or Helpdesk

Cary, NC · On-site

$18.50 - $25/hr

Service Desk Job Location: Cary NC 27518 Job Type: Fulltime Main Responsibilities • Provide ... experience using helpdesk applications • Active Directory administration. • Exchange ...

HCL America Inc

Level 1 Analyst IT Help Desk

Cary, NC · On-site

Role: IT Help Desk Support Location : Cary, NC Duration: Fulltime/ Perm with HCL America Role ... Customer-focused * 2-6 Years of IT Support Experience * Thorough knowledge of troubleshooting ...

TEKsystems

Isp Tech

Raleigh, NC

$15.50/hr

The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical ... Sun with two days off back to back during the week. Experience Level Entry Level Job Type ...

Noblesoft Technologies

Service Desk Analyst

Morrisville, NC · On-site

$19.25 - $26.25/hr

... Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support ...

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Showing results 21-40

All JobsHelp Desk Technician Two JobsHelp Desk Technician Two Jobs in Raleigh, NC

Help Desk Technician Two information

See Raleigh, NC salary details

$12

$22

$32

How much do help desk technician two jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk technician two in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

Are help desk technicians in demand?

Help desk technicians are in steady demand due to ongoing needs for technical support in organizations across various industries. The role often requires troubleshooting skills, knowledge of operating systems, and certifications like CompTIA A+, with employment prospects expected to grow as technology becomes more integral to business operations.

What is a Help Desk Technician Two job description?

A Help Desk Technician Two provides technical support to end-users by diagnosing and resolving hardware, software, and network issues. They often handle more complex problems than entry-level technicians and may assist in training users or documenting solutions, typically working in a fast-paced IT support environment. Strong troubleshooting skills, knowledge of operating systems, and familiarity with ticketing systems are essential for this role.

What is the next step after help desk technician two?

The next step after Help Desk Technician Two is typically advancing to a senior or specialized support role, such as a Systems Administrator or Network Technician, which may require additional certifications like CompTIA Network+ or Microsoft Certified IT Professional. Gaining experience, developing troubleshooting skills, and obtaining relevant certifications can facilitate career progression within IT support roles.

What are popular job titles related to Help Desk Technician Two jobs in Raleigh, NC?

For Help Desk Technician Two jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Help Desk Technician Two jobs in Raleigh, NC look for?

The top searched job categories for Help Desk Technician Two jobs in Raleigh, NC are:

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Cities near Raleigh, NC with the most Help Desk Technician Two job openings:

Help Desk Technician Two jobs near you
Infographic showing various Help Desk Technician Two job openings in Raleigh, NC as of June 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Service Desk Technician (Level I / Level II)

Dynamic Solutions Technology LLC

Butner, NC • On-site

Full-time

Re-posted 5 days ago

Job description

Dynamic Solutions Technology, LLC (DST), a premier strategic services firm that meets IT and Service needs for commercial and government clients, is seeking a full-time Service Desk Technician (Level I / Level II) to provide support to a Federal Government customer in the Butner, NC, location. This is an exempt remote role. Responsibilities Include:Provide first-line technical support for desktops, laptops, 10Zig zero clients, mobile thin clients, and workstation peripherals.Manage user accounts, passwords, permissions, and access requests in accordance with organizational security policies.Troubleshoot hardware, software, operating system, network connectivity, and peripheral device issues.Install, configure, and maintain workstation hardware, software applications, and operating systems.Ensure workstations remain compliant with approved configurations, security baselines, patches, and enterprise standards.Receive and process support requests via telephone, ServiceNow ticketing system, remote support tools, and walk-in inquiries.Diagnose user-reported issues, assign appropriate priorities, and escalate complex incidents to Level II or specialized support teams as required.Track ticket status, document troubleshooting steps, and communicate progress, resolutions, and issues to users and Service Desk management.Create and maintain Knowledge Base articles, troubleshooting guides, checklists, procedures, Service Level Agreements (SLAs), and end-user documentation.Collaborate with development teams to reproduce and validate issues in test environments and support operational configuration management activities.Assist with Windows Operating System deployment, imaging, configuration management, and workstation provisioning.Evaluate user requirements, workflows, and business processes to recommend effective information technology solutions.Provide end-user training and technical guidance to improve system utilization, productivity, and customer satisfactionRequired Experience:2-4 years minimum Help Desk Administrtion experience.Be able to exercise a high degree of discretion when evaluating client's operating systems, hardware configuration, firewalls, security, and network infrastructure.Demonstrate a wide degree of creativity and latitude as expected.Required Education/Training:Bachelors of Science degree in Information Technology or related field; relevant and equivalent experience may be substituted for degree requirement.Certifications: CompTIA A+ certification or higher