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Help Desk Technician Two Jobs in Raleigh, NC (NOW HIRING)

KIOTI Tractor

Help Desk Technician

Wendell, NC · On-site

$16.50 - $22.25/hr

Help Desk Technician Department: IT Reports to: IT & DT Manager Location: Wendell, NC Position Status: Hourly, Exempt Status: Full-time Management Level: Non-Management JOB SUMMARY The Help Desk at ...

New

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues. The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing ...

TEKsystems

Help Desk Technician

Raleigh, NC · On-site

$18 - $20/hr

On average this technician will take 20 tickets /day via email and phone support. They will work ... This role will be onsite Monday to Friday 8-5pm Skills Help desk support, Help desk ...

TEKsystems

Help Desk Technician

Raleigh, NC

$18 - $20/hr

On average this technician will take 20 tickets /day via email and phone support. They will work ... This role will be onsite Monday to Friday 8-5pm Skills Help desk support, Help desk ...

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

The Help Desk Technician is the first point of contact for employees on technology issues. The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

The first week consists of onsite training, followed by two weeks of shadowing and coaching with a ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...

Koniag, Inc.

Help Desk Technician

Durham, NC · On-site

$17 - $22/hr

Must live within 2 hours travel of the designated call center for which they are applying ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC · On-site

$19.25 - $26/hr

Must live within 2 hours travel of the designated call center for which they are applying ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Durham, NC

$19.25 - $26/hr

Must live within 2 hours travel of the designated call center for which they are applying ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

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All JobsHelp Desk Technician Two JobsHelp Desk Technician Two Jobs in Raleigh, NC

Help Desk Technician Two information

See Raleigh, NC salary details

$12

$22

$32

How much do help desk technician two jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk technician two in Raleigh, NC is $22.50, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.24 per hour, depending on experience, location, and employer.

Are help desk technicians in demand?

Help desk technicians are in steady demand due to ongoing needs for technical support in organizations across various industries. The role often requires troubleshooting skills, knowledge of operating systems, and certifications like CompTIA A+, with employment prospects expected to grow as technology becomes more integral to business operations.

What is a Help Desk Technician Two job description?

A Help Desk Technician Two provides technical support to end-users by diagnosing and resolving hardware, software, and network issues. They often handle more complex problems than entry-level technicians and may assist in training users or documenting solutions, typically working in a fast-paced IT support environment. Strong troubleshooting skills, knowledge of operating systems, and familiarity with ticketing systems are essential for this role.

What is the next step after help desk technician two?

The next step after Help Desk Technician Two is typically advancing to a senior or specialized support role, such as a Systems Administrator or Network Technician, which may require additional certifications like CompTIA Network+ or Microsoft Certified IT Professional. Gaining experience, developing troubleshooting skills, and obtaining relevant certifications can facilitate career progression within IT support roles.

What are popular job titles related to Help Desk Technician Two jobs in Raleigh, NC?

For Help Desk Technician Two jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Help Desk Technician Two jobs in Raleigh, NC look for?

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Cities near Raleigh, NC with the most Help Desk Technician Two job openings:

Help Desk Technician Two jobs near you
Infographic showing various Help Desk Technician Two job openings in Raleigh, NC as of June 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution, with an average salary of $46,809 per year, or $22.5 per hour.

Help Desk Technician

KIOTI Tractor

Wendell, NC • On-site

$16.50 - $22.25/hr

Full-time

Posted 3 days ago

New

Job description

Help Desk Technician

Department:

IT

Reports to:

IT & DT Manager

Location:

Wendell, NC

Position Status:

Hourly, Exempt

Status:

Full-time

Management Level:

Non-Management

JOB SUMMARY

The Help Desk at KIOTI Tractor is responsible for troubleshooting problems and assisting customers/employees to resolve technical issues related to computers, desktops, phones, laptops, etc. This position is responsible for a range of tasks including configuring, testing, and troubleshooting basic network and wireless issues, setting up user accounts, and formatting and setting up desktop and laptop computers.

KEY RESPONSIBILITIES OF JOB

The Desktop Support Technician’s key responsibilities are outlined below:

  • New hire set up, including mailbox setup, activating access badges, creation of accounts, and setting up work stations
  • Identify and resolve hardware/software problems related to Office365, file systems, laptops, and barcode scanners
  • Train and guide employees on hardware and software usage
  • Managing employee asset inventory, such as tracking serial numbers to employee’s
  • Ensuring on-hand user assets, such as laptops, are ordered and setup for deployment
  • Document procedures and cases using a ticketing system
  • Directly support the Systems Administrator on environmental projects related to: VMWare, Dynamics SL, RingCentral, Active Directory, Server Maintenance, Printing, and Windows Server 2019 maintenance


EDUCATIONAL AND PHYSICAL REQUIREMENTS

  • Bachelor’s Degree in related field or 1-3 years of equivalent work experience or certifications
  • Experience with Windows 10, Office 365, Laptops, and Bluetooth headsets
  • Experience with basic Windows environment administration with Active Directory
  • Experience with file systems and file explorer or a SAN/NAS
  • Experience with IPv4 networking


Preferred Experience:

  • Basic Mailbox Administration for Exchange Online
  • Experience working with an ERP software
  • Experience working with a CRM software