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Help Desk Manager Jobs in Bothell, WA (NOW HIRING)

AMERICAN SYSTEMS

Service Desk Technician

Keyport, WA · On-site

$68.33K/yr

Answering Help Desk calls, assist customers in troubleshooting issues in software applications ... Familiarity with SQL Server Management Studio (SSMS) * Familiarity with Relational Database ...

AMERICAN SYSTEMS

Service Desk Technician

Keyport, WA

$68.33K/yr

Answering Help Desk calls, assist customers in troubleshooting issues in software applications ... Familiarity with SQL Server Management Studio (SSMS) * Familiarity with Relational Database ...

BlinkRx

IT Support Manager (Service Desk)

Kirkland, WA · On-site

They are seeking an IT Support Manager to lead the Service Desk team, ensuring high-quality IT support and a seamless employee experience across the organization. Responsibilities : • Own day-to ...

BlinkRx

IT Support Manager (Service Desk)

Seattle, WA · On-site

They are seeking an IT Support Manager to lead their Service Desk team, ensuring seamless IT support for employees and improving operational efficiency across the organization. Responsibilities : • ...

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Handle IT related incidents through a ticket que management system driving tickets to resolution ... Strong knowledge of implementing and effectively developing helpdesk and IT operations best ...

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Help Desk Manager information

See Bothell, WA salary details

$41.9K

$93.7K

$139.2K

How much do help desk manager jobs pay per year?

As of May 31, 2026, the average yearly pay for help desk manager in Bothell, WA is $93,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,800.00 and $111,800.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Bothell, WA? The most popular types of Help Desk jobs in Bothell, WA are:
What are popular job titles related to Help Desk Manager jobs in Bothell, WA? For Help Desk Manager jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Bothell, WA look for? The top searched job categories for Help Desk Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Help Desk Manager jobs? Cities near Bothell, WA with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Crowne Plaza Seattle - Front Desk Manager OEM

Crowne Plaza Seattle - Front Desk Manager OEM

Aimbridge Hospitality

Seattle, WA • On-site

$69K - $75K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Aimbridge Hospitality rating

5.8

Company rating: 5.8 out of 10

Based on 128 frontline employees who took The Breakroom Quiz

64th of 105 rated hotels

Job description

Join Our Team as a Front Desk Manager OEM!
At Aimbridge Hospitality, we're all about creating standout guest experiences-and as our Front Desk Manager OEM, you'll be leading the charge. You'll keep the front office running like a well-oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You'll be the go-to for smooth check-ins, smart problem-solving, and keeping occupancy and revenue on point. If you're a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.
This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.
KEY SKILLS/RESPONSIBILITIES
  • Guest Experience Extraordinaire: Deliver standout service from check-in to check-out, making sure every guest feels welcomed, heard, and cared for throughout their stay.
  • Front Desk Leader: Motivate, coach, and guide your team to shine. You'll keep standards high, procedures smooth, and morale even higher.
  • Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling.
  • Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective-whether you're chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE
  • 2 year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
  • 5+ years of progressive experience in a hotel or related field with supervisory experience
  • Proficient in Windows operating systems, spreadsheets, and word processing.
  • Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
  • Valid driver's license from the applicable state.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

PROPERTY INFORMATION:
Located in the heart of downtown Seattle, the award-winning Crowne Plaza Hotel Seattle - Downtown offers an exceptional blend of service, style and comfort. You'll notice Cool, Comfortable and Unconventional touches that set us apart as soon as you step inside. Marvel at stunning views of the city lights while relaxing in our new Sleep Advantage® Beds. Enjoy complimentary wireless Internet throughout the hotel and amenities to help you relax like our Temple Spa® Sleep Tight Amenity kits featuring lavender spray and lotions to help you rejuvenate and unwind. Enjoy an invigorating workout at our 24-hour fitness center, get dining suggestions from our expert concierge or savor sumptuous cuisine at our Regatta Bar & Grille restaurant where you can enjoy Happy Hour in our lounge daily from 4pm - 7pm and monthly drink specials. Come and experience all that The Emerald City has to offer with us!
Application deadline for Colorado positions:

What Aimbridge Hospitality employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Aimbridge Hospitality logo

About Aimbridge Hospitality

Sourced by ZipRecruiter

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

2003

Social media

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