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Help Desk Manager Jobs in Bothell, WA (NOW HIRING)

Robinhood

Business Development Desk Manager

Bellevue, WA · On-site

$123 - $145/hr

... would help the customer reach their financial goals. The team works closely with all of our ... As a Manager of Business Development, you will lead, coach, and develop a team of Onboarding ...

New

Brooks Running

Manager, IT Service Desk

Seattle, WA · On-site

Our brand values help bond us together and drive our success: * Runner First * We act in the best ... As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership ...

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Handle IT related incidents through a ticket que management system driving tickets to resolution ... Strong knowledge of implementing and effectively developing helpdesk and IT operations best ...

PitchBook Data

Deal Desk Analyst

Seattle, WA · On-site

$23.25 - $31.75/hr

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity ... Work within Salesforce and other CRM tools to validate contract terms, pricing, and billing details

NEOGOV

Service Desk Analyst

Kirkland, WA · On-site

$23.25 - $31.75/hr

... manages software license inventory. • Initiates and maintains network user accounts ... Desk function, ensuring that user requests are effectively resolved either directly or by ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Bothell, WA

Help Desk Manager information

See Bothell, WA salary details

$41.9K

$93.7K

$139.2K

How much do help desk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for help desk manager in Bothell, WA is $93,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,800.00 and $111,800.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Bothell, WA?

The most popular types of Help Desk jobs in Bothell, WA are:

What are popular job titles related to Help Desk Manager jobs in Bothell, WA?

For Help Desk Manager jobs in Bothell, WA, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Bothell, WA look for?

The top searched job categories for Help Desk Manager jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Help Desk Manager jobs?

Cities near Bothell, WA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Bothell, WA as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 29% Part Time, and 5% Contract. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $93,658 per year, or $45 per hour.

IT Help Desk Support - Level I (MSP)

K2 Staffing

Renton, WA

Full-time

Re-posted 11 days ago

Job description

Summary
Our client is a leading IT Solutions Company in the Renton & Kent, WA areas (Southeast of Seattle). They are in need of a temporary Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.
Duties & Responsibilities
  • Front line defense with customers calling in with technical issues
  • Ability to properly hand calls off to more experienced technicians when needed
  • Following tickets through the process until closure.
  • Password resets
  • IP Phone setup
  • PC setup (i.e. software install, adding domains, etc)
  • IT equipment installation
  • Printer install (Canon/HP)
  • Assisting onsite technical lead with various IT-related projects.
  • New User On-boarding
Qualifications & Requirements
  • 2+years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support
  • Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.
  • Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.
  • Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Ninja, Kaseya, Datto, Continuum, Connectwise, etc.
  • General understanding of software installation
  • General understanding of printer installation
  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
Employment Type: Full time Location: Renton, WA