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Help Desk Manager Jobs in Bothell, WA (NOW HIRING)

Zumiez

Solutions Desk Analyst / DC Specialist

Lynnwood, WA · On-site

$21 - $33/hr

Handle IT related incidents through a ticket queue management system, driving tickets to resolution with urgency, efficiency, and accuracy. * Handle walk-up customers at the IT Service Desk location ...

LiveRamp

Deal Desk Analyst

Seattle, WA

$78K - $111K/yr

... managing deal formation and flow, implementing policy, and driving sustainable growth while reducing sales cycle times. Additionally, the Senior Deal Desk Analyst will help scale our Deal Desk ...

Revel Staffing

IT Manager

Seattle, WA

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Brooks Running

Manager, IT Service Desk

Seattle, WA

Our brand values help bond us together and drive our success: * Runner First * We act in the best ... As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership ...

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Handle IT related incidents through a ticket que management system driving tickets to resolution ... Strong knowledge of implementing and effectively developing helpdesk and IT operations best ...

Legacy Hospitality Companies

Front Desk Supervisor

Renton, WA · On-site

$19.25 - $24.75/hr

Join Legacy Hospitality as a Front Desk Supervisor and help lead a team dedicated to delivering ... Support management in achieving guest satisfaction and operational goals * Serve as a leader on ...

Benchmark

Front Desk Supervisor

Woodinville, WA · On-site

$19 - $24.75/hr

Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides ... Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid ...

TerraPower LLC.

Helpdesk Technician

Bellevue, WA

$22.50 - $30.50/hr

... help desk technician. The role is customer facing, supporting users through technical challenges ... Managing access to internal and external collaboration spaces * PC Lifecycle Management * Inventory ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Bothell, WA

Help Desk Manager information

See Bothell, WA salary details

$42.6K

$95.2K

$141.5K

How much do help desk manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for help desk manager in Bothell, WA is $95,238.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,700.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Bothell, WA? The most popular types of Help Desk jobs in Bothell, WA are:
What are popular job titles related to Help Desk Manager jobs in Bothell, WA? For Help Desk Manager jobs in Bothell, WA, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Bothell, WA look for? The top searched job categories for Help Desk Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Help Desk Manager jobs? Cities near Bothell, WA with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Bothell, WA as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $93,658 per year, or $45 per hour.

IT Help Desk Support - Level III - MSP

K2 Staffing

Bellevue, WA

Full-time

Re-posted 17 days ago

Job description

Summary
Our client is a leading IT Solutions Company located in Bellevue, WAand they are in need of a Help Desk SupportLevel III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
  • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Three years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
  • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Employment Type: Full time Location: Bellevue, WA